Tele Calling Executive

Job Opening: Telecalling Executive – Entry Level

Location: Saket, New Delhi
Company: Holiday Merchants

About the Role:
At Holiday Merchants, our Telecalling Process is not just about making calls—it's an integral part of our sales ecosystem.

The role is designed to generate quality travel queries using our in-house CRM system and build initial engagement with prospective clients.

This is an entry-level opportunity, ideal for individuals passionate about communication and sales.

Key Responsibilities (KRA):

• Telecalling & Lead Generation
• Make outbound calls to warm leads from the CRM system.
• Introduce Holiday Merchants' travel services and offerings.
• Identify client needs and qualify queries for the sales team.
• Email Management & Follow-ups
• Handle daily email communication with prospective clients.
• Share relevant brochures, itineraries, and company profiles.
• Follow up via email and ensure timely responses.
• CRM Data Handling
• Update and maintain client interactions in the CRM system.
• Ensure call logs, remarks, and next action steps are accurately recorded.
• Coordination with Sales Team
• Pass qualified leads to the respective sales managers.
• Schedule callbacks and appointments when needed.
• Performance & Reporting
• Meet daily/weekly call and email targets.
• Share daily reports with supervisor.

What We're Looking For:

• Freshers or 0–2 years of experience in tele calling or customer service
• Good verbal and written communication in English & Hindi
• Basic knowledge of email handling and MS Office
• Enthusiastic, target-driven, and a team player
• Travel Background if any

Why Join Us?

• Exposure to India's growing travel industry
• Work with a passionate and supportive team
• Learn the dynamics of B2B/B2C travel sales

Job Type: Full-time

Pay: ₹16,000.00 - ₹18,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person