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Equitas Small Finance Bank
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Tele Calling Executive

Tele Calling Executive

Equitas Small Finance Bank

1 - 4 years

1 - 2 Lacs

Chennai

Posted:9 hours ago| Platform:

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Skills Required

Tele Calling upselling BFSI inbound Finance customer service upsell outbound calling banking products marketing Sales voice process outbound outbound sales telecalling Business Development

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly motivated and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 1 year of experience in the BFSI industry, preferably with a background in telecalling or customer service.

Roles and Responsibility

Handle inbound and outbound calls from customers to resolve their queries and concerns.
Provide excellent customer service and ensure high levels of customer satisfaction.
Meet daily and monthly targets for call volume and resolution rates.
Collaborate with internal teams to resolve complex customer issues.
Maintain accurate records of customer interactions and transactions.
Identify opportunities to upsell and cross-sell products and services to customers.

Job Requirements

Minimum 1 year of experience in the BFSI industry, preferably in telecalling or customer service.
Strong communication and interpersonal skills are essential.
Ability to work in a fast-paced environment and meet deadlines.
Basic knowledge of banking products and services is required.
Strong problem-solving and analytical skills are necessary.
Ability to build rapport with customers and provide excellent customer service

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Equitas Small Finance Bank

Banking

Chennai Tamilnadu

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Tele Calling Executive