Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Broadcasting Media
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Technology Support Engineer, your typical day involves resolving incidents and problems that arise across various business system components, ensuring that operational stability is maintained. You will create and implement Requests for Change, while also updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams is essential, as you will assist in issue analysis and resolution, contributing to a seamless operational environment. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate training sessions for junior team members to enhance their skills and knowledge. - Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Broadcasting Media. - Strong analytical skills to troubleshoot and resolve technical issues. - Experience with incident management and problem resolution processes. - Familiarity with service management tools and methodologies. - Ability to communicate effectively with technical and non-technical stakeholders. Additional Information: - The candidate should have minimum 12 years of experience in Broadcasting Media. - This position is based at our Gurugram office. - A 15 years full time education is required.