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Technical Support Specialist

Technical Support Specialist

GHRS Training

1 years

0 Lacs

Pune Maharashtra India

Posted:1 day ago| Platform:

Apply

Skills Required

support communication resolve servicenow service

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title:

Technical Support Executive International Voice Process

Location:

Hinjewadi Phase 2, Pune

Shift:

US Shift (24/7 Rotational)

Working Days:

5 Days Working | 2 Days Off

Contact:

HR Mayur 7357769199
We are hiring experienced professionals for the role of Technical Support Executive in an international voice process. The ideal candidate must have prior experience in technical support with excellent communication skills and a problem-solving mindset.

Key Responsibilities

Provide remote technical support to international clients via voice
Troubleshoot and resolve issues related to Active Directory, ServiceNow, ticketing tools, and service desk operations
Maintain high levels of customer satisfaction through professional and prompt service
Accurately log all interactions and escalate unresolved issues as required

Requirements

Minimum 1 year of experience in international technical support (voice process mandatory)
Hands-on experience with Active Directory, ServiceNow, ticketing tools, and service desk systems
Excellent verbal and written communication skills
Ability to work in a 24/7 rotational US shift environment
Graduation is mandatory

Location:

Pune Hinjewadi Phase 2

Job Type:

Full-Time | Work from Office

To Apply

Interested candidates can send their updated CV to

HR Mayur 7357769199

.
This job is provided by Shine.com

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