1 - 5 years
1 - 5 Lacs
Posted:1 week ago|
Platform:
On-site
Full Time
Role Responsibilities: Diagnose hardware/software issues and resolve customer queries Guide customers via phone/chat/email to fix technical problems Escalate complex issues to development or infrastructure teams Document solutions and maintain accurate logs for reference Key Deliverables: Timely resolution of client-reported issues within SLA Accurate tracking of tickets using support tools Maintenance of technical documentation and manuals Consistent customer satisfaction through effective communication
Shashwath Solution
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