Work from Office
Full Time
This role specializes in performing remote technical support of IBM Products, skills with Linux/Unix and Windows are required. This role provides technical support assistance to customers using problem determination problem source identification skills, responsibilities include problem recreation, diagnosing data dumps/traces, troubleshooting and debugging complex computer systems/solutions to determine a course of action and recommend solutions, and uses technical and negotiation skills in collaboration with other support organizations to prioritize and diagnose problems to resolution. Communicates action plans with the customer or IBM representative as appropriate. Contributes to department attainment of organizational objectives and high customer satisfaction. Document problem solutions within the company knowledge base and manage requests priorities on a daily basis. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise 5 -10 years of relevant industry experience Proven communication skill Working experience with Unix/Linux Working experience on iSeries or z/OS is a big plus Customer support or services experience Ability to multi-task and problem solving Fluent in English, other additional languages to assist clients in China/India is a plus IBM Product knowledge in MQ or experience and/or other Application Server experience is a plus Preferred technical and professional experience Must have significant experience across various areas of the customer support and services and customer facing experience background required.
IBM
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