Technical Support

Roles & Responsibility: Handling Technical Support Calls & Tickets Resolving issues Remote Access, Phone Support, etc. Performing Installation & Configuration of IceWarp, MySQL,SSL, Linux & Windows Server OS Monitoring Servers (IceWarp, MySQL, etc) Performing Migration Handling Presales queries (L1/L2) Handling important/urgent calls during non-office hours Providing Support during Emergency as required (Off hours) Should Handle atleast 30 Tickets per month when in support role Should handle atleast 4 implementations in a month Handle escalation from Customer (as per escalation matrix) Key skills: Messaging Administrator, Windows server, Linux server, System Administrator Knowledge Required: Administration of Windows Administration of Linux (CentOS, Debian, Ubuntu) Network level skills Email protocols (SMTP, POP3, IMAP) MS SQL Server, MySQL Server (Installation, configuration, fine tune, backup restore, query execution, troubleshooting) Experience with ActiveDirectory and LDAP. Experience with the administration of mail server MS Exchange/Lotus Domino/Postmaster/Zimbra/Mdaemon Virtualization (VMWare, HyperV) Knowledge in SSL Certificates Knowledge of helpdesk/ticketing system (Kayako/Zendesk) Technical understanding (Systems, Database, Networks) Very Good communications skills English, written & spoken High customer orientation, communication strength, team ability Self-initiative / motivation / willingness to learn 5+ years of experience in the same domain