Technical Support

As a Technical Support professional at Arethos, you will be responsible for providing timely and effective technical assistance to customers through various channels such as phone, email, or chat. Your key responsibilities will include guiding customers through step-by-step troubleshooting processes, collaborating with product and development teams to address recurring issues, and ensuring that customers are well-informed about product updates and industry trends to deliver the best support possible. To excel in this role, you will need to contribute to the creation and upkeep of technical documentation, FAQs, and knowledge base articles. Additionally, participating in regular training sessions to enhance your technical skills and product knowledge is crucial. A strong understanding of MS Word and Excel is essential for success in this position. The ideal candidate for this position would either be a fresher or have 3 to 5 years of experience in a similar role. A Bachelor's or Master's degree is required for this role, and the location of this opportunity is in Mohali. If you are passionate about providing exceptional technical support, staying updated on industry trends, and collaborating effectively with cross-functional teams, we encourage you to apply for this position by sending your latest resume to jobs@arethos.com.,