Technical Support Executive

Company Overview

We are hiring Technical Support Executive / Service Technician (Mechanical) with a Diploma in Mechanical Engineering for our client.

Job Summary

Technical Support Executive / Service Technician Mechanical for a full-time junior-level position. The role requires a minimum of 1 to 3 years of work experience and is based in Chennai, Pune, and Kerala. The successful candidate will possess a diploma in mechanical engineering and execute technical tasks related to installation and commissioning, HVAC and MEP systems, and fire service technology.

Qualifications and Skills

• Proficient in installation and commissioning with a focus on precision and safety. (Mandatory skill)
• Skilled in HVAC and MEP systems installation and maintenance, ensuring optimal operation. (Mandatory skill)
• Expertise in Fire service technology, capable of implementing critical safety measures. (Mandatory skill)
• Mechanical troubleshooting proficiency, adept at diagnosing and resolving mechanical issues effectively.
• Experience in providing technical support and after-sales service, offering reliable customer solutions.
• Completion of a diploma in mechanical engineering is a mandatory requirement for this role.
• 1 to 3 years of Experience in HVAC/MEP/Fire service technical roles. ( Freshers with Strong practical knowledge may also apply)
• Excellent Communication Skills in Hindi, English and Tamil.
• Ability and Willingness to travel for Training and Projects as required.

Key Responsibilities

• Conduct installation and commissioning processes for mechanical systems, ensuring compliance with industry standards.
• Perform maintenance and repair tasks on HVAC and MEP systems to maintain operational efficiency.
• Implement and monitor fire service systems, providing technical solutions for safety compliance.
• Troubleshoot mechanical malfunctions, developing effective solutions to restore system functionality.
• Offer technical support to customers, resolving issues and providing guidance on product use.
• Participate in after-sales service activities, ensuring customer satisfaction and retention.
• Document service operations and repairs, contributing to knowledge sharing and team improvement.
• Collaborate with cross-functional teams to support project delivery and service excellence.