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Technical Support Engineer

5 - 8 years

15 - 25 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Summary

 We are seeking a Technical Support Engineer – Performance with expertise in troubleshooting performance-related issues in enterprise storage environments. The ideal candidate will have a solid understanding of ONTAP architecture, performance tuning, and advanced troubleshooting techniques. This role is part of our Level 2 Support team, responsible for diagnosing, analysing, and resolving performance-related incidents while providing excellent customer service to enterprise clients.

Job Requirements
  • experience in technical support, systems administration or related roles.
  • In-depth knowledge of storage protocols such as FC, iSCSI, NFS, CIFS/SMB, and how they relate to system performance.
  • Proven experience in troubleshooting performance issues in enterprise storage systems.
  • Strong understanding of NetApp ONTAP architecture, including cluster mode, data fabric, and NFS/CIFS protocols.
  • Familiarity with performance analysis tools like Perfstat, Performance Manager, and AutoSupport.
  • Ability to read and analyze logs, traces, and performance metrics to diagnose issues.
  • Basic networking knowledge to assist with performance issues caused by network congestion or misconfiguration.
  • NetApp Certified Support Engineer (NCSE) or other relevant storage certifications are a plus.
  • Strong analytical and problem-solving skills, with a focus on performance-related troubleshooting and RCA.
  • Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences.
Education
  • B.E/B. Tech or M.S in Computer Science or related technical field
  • 4- 8 years of experience in technical support

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NetApp
NetApp

Software Development

San Jose California

10001 Employees

356 Jobs

    Key People

  • George Kurian

    CEO
  • Jeffrey R. McElfresh

    CFO

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