3 - 4 years
8 - 14 Lacs
Posted:1 week ago|
Platform:
Work from Office
Full Time
- 3 - 4 years of experience in technical support roles. - Proficiency in understanding the support ticketing lifecycle and tools such as JIRA and ServiceNow. - Basic understanding of SQL for querying logs and databases. - Knowledge of backend server logging, including API and error codes. - Experience with monitoring tools such as SignalFX, Splunk, and Kibana. - Good understanding of different error codes and HTTP response codes. - Strong knowledge of server and client logs, with the ability to analyze and interpret logs effectively. Responsibilities : - Collaborate with the team to understand current issues impacting operations and drive them to resolution. - Validate and escalate issues using internal logging systems and tools. - Work with server and client logs to understand and troubleshoot issues. - Analyze logs to identify root causes of problems and develop effective solutions. - Manage support tickets through JIRA and ServiceNow, ensuring accurate and timely updates. - Communicate with reporters to gather necessary information and clarify ticket details. - Investigate and identify the root cause of issues when information is incomplete or unclear. - Use backend server logs and error codes to determine the impact of issues and develop strategies for resolution. - Utilize monitoring tools such as SignalFX, Splunk, and Kibana to track system performance and identify potential issues. - Generate reports and provide insights on recurring issues or trends affecting system performance
Sadup Soft
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