Technical Support Engineer

As a Senior Engineer Technical Support, you will leverage your 5 to 8 years of experience in Software and Hardware Infrastructure implementation and support. Your role will be multi-functional, encompassing expertise in Software, Hardware, Networking Infrastructure, Storage, Virtualization, Customer Training, and Technical Support. Your responsibilities will include assisting pre-sales teams in crafting techno-commercial proposals, selecting appropriate hardware infrastructure components, estimating pricing, and preparing delivery schedules for product deployments. You will play a key part in designing and implementing deployment architecture for ClearTrails products at customer premises, incorporating cutting-edge technologies in Big Data across hundreds of servers and Peta Byte Scales of Storages. Interacting with customers to address integration issues with Telecom Networks and traveling to customer locations for implementation will be part of your routine. You will also provide first and second level product support, collaborating with QA and Engineering teams to ensure issue resolution within agreed SLAs. In this role, you will be responsible for identifying Hardware and Software requirements, staying updated on the latest trends in Infrastructure, designing deployment architectures, networking, storage, and virtualization solutions, as well as ensuring network security based on customer needs. Automation for deployments and upgrades, diagnosing and resolving customer-reported problems, and providing technical reviews of documentation and specifications will be integral to your tasks. Moreover, you will contribute to knowledge-sharing initiatives, product release training, and documentation. Your involvement in design reviews with customers will be crucial for aligning solutions with their expectations and requirements.,