Technical Support Engineer ClearTrail Technologies

5.0 - 9.0 years

0 Lacs

indore, madhya pradesh

On-site

As a Senior Engineer Technical Support, you will leverage your 5 to 8 years of experience in Software and Hardware Infrastructure implementation and support. Your role will be multi-functional, encompassing expertise in Software, Hardware, Networking Infrastructure, Storage, Virtualization, Customer Training, and Technical Support. Your responsibilities will include assisting pre-sales teams in crafting techno-commercial proposals, selecting appropriate hardware infrastructure components, estimating pricing, and preparing delivery schedules for product deployments. You will play a key part in designing and implementing deployment architecture for ClearTrails products at customer premises, incorporating cutting-edge technologies in Big Data across hundreds of servers and Peta Byte Scales of Storages. Interacting with customers to address integration issues with Telecom Networks and traveling to customer locations for implementation will be part of your routine. You will also provide first and second level product support, collaborating with QA and Engineering teams to ensure issue resolution within agreed SLAs. In this role, you will be responsible for identifying Hardware and Software requirements, staying updated on the latest trends in Infrastructure, designing deployment architectures, networking, storage, and virtualization solutions, as well as ensuring network security based on customer needs. Automation for deployments and upgrades, diagnosing and resolving customer-reported problems, and providing technical reviews of documentation and specifications will be integral to your tasks. Moreover, you will contribute to knowledge-sharing initiatives, product release training, and documentation. Your involvement in design reviews with customers will be crucial for aligning solutions with their expectations and requirements.,

Posted 7 hours ago

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Voice And Accent Trainer (Order Management) HCLTech

3.0 - 7.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Technical Trainer/Lead at HCL, your primary role is to impart knowledge to both experienced professionals and freshers in Telecom/Order Management/Service Delivery operations. Your scope encompasses a wide array of topics, primarily focusing on telecommunications and network concepts. The training delivery methods will equip new hires with the necessary skills for order management and quote creations. You will cover the workings of Telecommunication (Analog-Digital), Access/Transportation/CPE, fundamental networking principles, configuration of logical network for physical connectivity, client business processes, systems, applications, and Order Management end-to-end cycle. Your role as a technical trainer is to empower individuals with the expertise required to navigate the complex world of telecommunications and networks effectively. This will ultimately lead to a capable workforce capable of delivering efficient network provisioning and logical activation solutions, impacting critical KPIs such as Training Throughput, Learning Curve performance, and Outlier Management improvement. Main Responsibilities: - Facilitate all required training programs translating subject matter expertise into knowledge gain and skills development. - Deliver Capability Development Programs to employees through coaching and training for both new hires and existing staff. - Provide floor support and communication coaching to all employees, including leadership and support. - Develop communication assessment tools aligned with project goals and metrics. - Proactively develop activities or modules to supplement existing programs or initiatives. - Demonstrate a strong working knowledge of adult learning theory principles and apply them in 1:1 or group training settings. - Design and deliver comprehensive training programs for Managed Networks Service Delivery focusing on Telecoms, Networking, and Client Business processes. Skills, Knowledge, and Abilities: - 3-5+ years in the Telecom and Networks industry, preferably with 1+ years in a Training role. - Proficiency in Telecoms and Networks domains. - Solid communication and interaction skills with experience in delivering classroom trainings. - Excellent ability to explain, educate, and coach effectively. - Proficient in MS-Suite and creative documentation skills (SOPs). - Experience working with US Clients is a plus. - Ability to pass a training-certification program. Education: Bachelors Degree,

Posted 1 week ago

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Senior solution key Account manager Datacentre ASL Management Services Company

12.0 - 20.0 years

18 - 32 Lacs

Bengaluru

Work from Office

Should have sold networking products before the portfolio is Category Cables, Fibre Optic Cables, IT switches. Should have worked in the enterprise/smart building market before? segment, of Audio/Video Signage, Energy Management, Networking Infrastructure, Security/Surveillance, etc. Familiar with structure cable and connectivity products. *Understanding of enterprise projects in markets such as office/residential construction, banking, data center, telecom, audio/video, etc. *Experience of 10-15 years preferred

Posted 1 week ago

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