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Technical Support Consultant III

Technical Support Consultant III

Adobe

5 - 9 years

0 Lacs

noida uttar pradesh

Posted:1 week ago| Platform: Shine logo

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Skills Required

customer support technical support troubleshooting communication skills statistical analysis analytics target web analytics javascript jquery html css angular js sql database management apis soap rest php debugging adobe solutions mobile video programming solutions tag management tools adobe experience platform audience manager optimization tools computer operating systems

Work Mode

On-site

Job Type

Full Time

Job Description

The Technical Support Consultant for Adobe Solution will provide technical support for Adobe Digital Experience Customers. As an individual contributor, you will be the first point of contact for customers" concerns regarding technical issues. Your key responsibilities will include handling technical problems, ensuring timely response and resolution to inquiries, and documenting all customer cases within established guidelines. You will serve as a customers" advocate by representing their needs with internal product teams and providing proactive issue status updates to required parties. Additionally, you will troubleshoot and qualify cases before escalating to engineering, troubleshoot implementation problems, and work on complex issues that require an in-depth evaluation. To succeed in this role, you should have at least five years of experience in a customer support environment, preferably in a high-tech enterprise setting. You must possess excellent communication skills, both written and verbal, and the ability to systematically troubleshoot problems while ensuring customer satisfaction within service level goals. Strong personal organization skills, ability to multi-task, and prioritize job requirements are essential for this role. Desirable skills include knowledge of Mobile and Video programming solutions, experience with tag management tools, and familiarity with Adobe Solutions such as Adobe Experience Platform, Analytics, Target, and Audience Manager. Additionally, proficiency in JavaScript, jQuery, HTML, CSS, Angular JS, and any JS Framework, as well as experience with SQL, database management, and data insertion and reporting APIs are preferred. At Adobe, creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. Put your best foot forward by updating your Resume/CV and Workday profile, and stay informed about internal mobility opportunities. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. If you're looking to make an impact, Adobe is the place for you.,

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Technical Support Consultant III