Technical Support Consultant

1 - 5 years

4 - 6 Lacs

Posted:6 days ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Technical Support Consultant

Requirements:

  • Communication Skills:

    Excellent spoken and written communication.
  • Customer Service:

    High patience, ability to handle escalated customer issues and provide excellent support.
  • Technical Troubleshooting:

    Experience with software troubleshooting on Windows/macOS, including diagnostic tools (e.g., Task Manager, Event Viewer, MS Configuration.
  • Technical Knowledge:

    Familiar with networking, internet connectivity, and basic browser troubleshooting.
  • Education:

    Graduate (Full-time).
  • Cultural Awareness:

    Ability to engage with customers across regions and understand different accents, cultures, and regional specifics.
  • Product Knowledge:

    Familiarity with Adobe Digital Media products (e.g., Photoshop, Lightroom, Camera Raw), with advanced knowledge of at least one product being a plus.

Key Responsibilities:

  • First Contact Resolution:

    Handle and resolve customer issues (technical and non-technical) through voice and chat channels.
  • Upselling:

    Identify opportunities to upsell relevant products/services to maximize revenue per customer.
  • Technical Support:

    Provide support for Adobe Digital Imaging Products (Photoshop, Lightroom, Bridge, Camera Raw, Dimension).
  • Documentation:

    Accurately log all customer interactions in a case tracking system.
  • Customer Interaction:

    Communicate effectively, ensuring clarity in both verbal and written forms. Follow up on unresolved issues.
  • Issue Resolution:

    Take ownership of customer issues, escalate when necessary, and ensure timely resolutions.
  • Sentiment Assessment:

    Evaluate customer sentiment and escalate to supervisors when needed.
  • Report Trends:

    Monitor and report on common issues, feature requests, and emerging trends.
  • Escalation Handling:

    Forward unresolved issues/escalations to the next level of support.

Interested candidates can contact on below mentioned details-

mansi.sa@dinllp.com or on 8368864718

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
DIN Engineering Services (DIN) logo
DIN Engineering Services (DIN)

Engineering Services

N/A

RecommendedJobs for You