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Morningstar
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Technical Specialist Representative

Technical Specialist Representative

Morningstar

3 - 7 years

0 Lacs

navi mumbai maharashtra

Posted:1 week ago| Platform: Shine logo

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Skills Required

networking internet citrix java customer service problem solving analytical skills time management security concepts windows operating system administration virtual environments clientserver architecture net framework

Work Mode

On-site

Job Type

Full Time

Job Description

The Technical Support team at Morningstar is the second line support in Client Support Services, working to enable clients to efficiently use products that provide high-quality data, independent research, and technological expertise. Collaborating with Product Development, Product Management, and Sales teams, the group ensures an excellent client service model for using products effectively to achieve their goals. Morningstar is seeking a Technical Support Representative to support Morningstar Direct and Office/Workstation software for both external and internal users. Morningstar Direct is the premier Institutional Research tool, and Office provides a comprehensive solution to Investment Advisor clients. As part of the Client Support Services team, you will help resolve issues, manage changes, and provide insights throughout the user experience. Responsibilities: - Taking ownership of escalated cases from Customer Support team and internal customers - Delivering outstanding customer service by efficiently resolving client issues and requests - Applying a professional, timely, and proactive approach to escalated client issues and calls - Providing dedicated and specialist support to key clients by collaborating with other teams - Regularly following up internally and externally on outstanding client queries - Working with various teams to solve complex issues and communicate product technical enhancements - Investigating incoming queries thoroughly and escalating when necessary - Documenting all actions in Salesforce and creating escalations in Jira - Maintaining a working knowledge of Morningstar products and serving as a resource to clients and team members - Assisting with documentation, knowledge sharing, and process improvements Requirements: - Bachelor's degree in computing science, information systems, or equivalent work experience - Understanding of networking, internet, security concepts, Windows operating system administration, Citrix, and other Virtual environments - Knowledge of client-server architecture, .net framework, and Java - Ability to learn bespoke software - Excellent communication and interpersonal skills - Proactive approach to customer service and problem-solving - Fast learner, self-starter, flexible, and able to work in a demanding environment - Strong analytical skills, attention to detail, and time management - 3+ years of experience in client-facing technical support Morningstar offers an equal opportunity workplace with a hybrid work environment allowing remote work and in-person collaboration. Various benefits are available to enhance flexibility, ensuring tools and resources for engaging with global colleagues effectively.,

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Morningstar

Financial Services

Chicago IL

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Technical Specialist Representative