Technical Specialist Representative Morningstar

3.0 - 7.0 years

0 Lacs

navi mumbai, maharashtra

On-site

The Technical Support team at Morningstar is the second line support in Client Support Services, working to enable clients to efficiently use products that provide high-quality data, independent research, and technological expertise. Collaborating with Product Development, Product Management, and Sales teams, the group ensures an excellent client service model for using products effectively to achieve their goals. Morningstar is seeking a Technical Support Representative to support Morningstar Direct and Office/Workstation software for both external and internal users. Morningstar Direct is the premier Institutional Research tool, and Office provides a comprehensive solution to Investment Advisor clients. As part of the Client Support Services team, you will help resolve issues, manage changes, and provide insights throughout the user experience. Responsibilities: - Taking ownership of escalated cases from Customer Support team and internal customers - Delivering outstanding customer service by efficiently resolving client issues and requests - Applying a professional, timely, and proactive approach to escalated client issues and calls - Providing dedicated and specialist support to key clients by collaborating with other teams - Regularly following up internally and externally on outstanding client queries - Working with various teams to solve complex issues and communicate product technical enhancements - Investigating incoming queries thoroughly and escalating when necessary - Documenting all actions in Salesforce and creating escalations in Jira - Maintaining a working knowledge of Morningstar products and serving as a resource to clients and team members - Assisting with documentation, knowledge sharing, and process improvements Requirements: - Bachelor's degree in computing science, information systems, or equivalent work experience - Understanding of networking, internet, security concepts, Windows operating system administration, Citrix, and other Virtual environments - Knowledge of client-server architecture, .net framework, and Java - Ability to learn bespoke software - Excellent communication and interpersonal skills - Proactive approach to customer service and problem-solving - Fast learner, self-starter, flexible, and able to work in a demanding environment - Strong analytical skills, attention to detail, and time management - 3+ years of experience in client-facing technical support Morningstar offers an equal opportunity workplace with a hybrid work environment allowing remote work and in-person collaboration. Various benefits are available to enhance flexibility, ensuring tools and resources for engaging with global colleagues effectively.,

Posted 3 days ago

Apply

Sales/Pre-Sale ShelfPerks India Private Limited

4.0 - 8.0 years

0 Lacs

chennai, tamil nadu

On-site

Join 2497 Inc. | ShelfPerks India Pvt. Ltd. as they embark on a global expansion. Founded by industry veterans from Walgreens, Apple, Roku, and Stanford Graduate School of Business, the company is at the forefront of revolutionizing retail and commerce experiences, venturing into enterprise accounts, and introducing consulting services in key global markets. This unique opportunity offers a non-traditional sales role where you will take charge of the entire customer journey, starting from initial prospecting and extending to long-term account growth. Your responsibilities will encompass sales development, presales expertise, deal closure, and account management, all seamlessly integrated into one role. This approach allows for building deeper customer relationships and driving higher value outcomes compared to traditional segmented sales teams. Your role responsibilities will include: - Sales Development & Prospecting: Research and identify enterprise retail chains, large-format stores, and technology companies. Execute strategic multi-channel outreach campaigns and conduct discovery calls to assess fit for ShelfPerks XL and consulting services. - Presales & Solution Design: Conduct compelling product demonstrations, collaborate with prospects to understand challenges, and coordinate trial implementations. - Sales Closure & Negotiation: Lead contract discussions, pricing negotiations, and deal structuring. Navigate complex enterprise buying processes and accelerate deals through the pipeline. - Account Management & Growth: Ensure seamless onboarding and adoption, identify expansion opportunities, and manage contract renewals. Required qualifications for this role include a minimum of 4 years of B2B SaaS sales experience with enterprise accounts, proficiency in CRM platforms, excellent English communication skills, and the ability to articulate complex software solutions to diverse audiences. Preferred qualifications include experience in multi-stakeholder deals and competitive SaaS markets. Performance expectations include generating qualified leads, achieving demo-to-close conversion rates, and maintaining average sales cycles for enterprise deals. Compensation includes a base salary with a competitive commission structure and the opportunity to influence the product roadmap through customer feedback. To apply, provide specific examples of enterprise deals closed, your approach to managing multiple customer relationships, and availability for global time zone calls. Optionally, include a cover letter highlighting relevant sales experience and a portfolio of sales materials or case studies created. For more information about the company and product, visit: - Website: www.2497inc.com - Product: www.shelfperks.com - Enterprise Solutions: www.shelfperks.com/enterprise,

Posted 1 week ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.