468 Technical Services Jobs - Page 4

Candidate with 1 to 5 years of experience in Compressor Sales in Industrial equipment industry. Candidate will convert the enquiries as a sales. Need to attend the service call in client place Required Candidate profile Go and get attitude Any graduate with good communication skills Experience in Compressor Sales Experience in Compressor service at client place Ready to achieve the sales target Perks and benefits Best in the industry

Oversee daily service department operations Manage team of service advisors and technicians Ensure high customer satisfaction and resolve issues Control budget, inventory, and performance metrics Train staff and maintain service quality standards

Role & responsibilities Visit the customers for attending to technical jobs viz., repairs, refurbishing etc. - Work as per contracts GMC / PMC / CMC schedules - Support the service business generation of sales of genuine spares - Customer satisfaction by fast response and quick service (minimum lead time) for long-term relationships. - Salvage the spare parts, understand recurring problems of the products, replacement of spares at customers site and sending back items under warranty to HO for proper accounting and documentation. - Provide training to customers operators about up keep ment, maintenance and safety of the equipment purchased by the customers - Educate and recommend to the customers on new products of the division. - Installation, troubleshooting & repairing Material Handling equipment. - Providing remote technical assistance to dealer technicians on need basis. Note: The incumbent- 1. Would be required to travel extensively as per job requirement 2. Should possess a valid two-wheeler driving license Preferred candidate profile

Preferred Candidate Profile: Diploma or Degree in Mechanical / Electrical / Design / Production Engineering. Minimum 3 to 5 years of experience in project work, preferably in machine manufacturing or assembly. Exposure to vendor management , machining processes , and product development lifecycle . Hands-on experience with SolidWorks and AutoCAD (preferred). Strong communication, coordination, and time management skills. Willingness to travel locally to vendor sites. Perks and Benefits: Competitive salary: 25,000 35,000 Rupees In-hand per month (Not a limiting factor for deserving candidates) Excellent opportunity to grow with Indias leading brand in Plate Beveling machines. Hands-on learning with senior professionals and project managers. Independent working environment and long-term career development. Interested candidates should following to: Call: Vmax HR 7666523051 Email: hrd@vmax.net.in Web: www.vmax.net.in

Responsibilities: * Collaborate with sales team on after-sales services. * Provide technical support during field visits. * Ensure timely resolution of customer issues. * Maintain equipment performance through regular servicing. Health insurance Annual bonus Provident fund

Responsibilities: * Collaborate with cross-functional teams on project delivery * Ensure customer satisfaction through timely resolutions * Maintain equipment performance & safety standards Health insurance Provident fund

Role Overview : The Engineer Technical Sales will coordinate between clients and internal departments (Design, Quality, Production, and Logistics) to ensure that all technical requirements are met, and customer satisfaction is achieved throughout the project lifecycle. You will act as the technical and commercial face of the company, driving solutions that meet both client needs and company objectives. Key Responsibilities : Commercial Offers & Follow-ups: Prepare detailed commercial offers for various equipment by assessing design and manufacturing feasibility. Share these offers with clients and ensure follow-up on a weekly or monthly basis to ensure the conversion of RFQs into orders. Work Order Coordination : Generate, Manage and facilitate seamless coordination of Work Orders, with a particular focus on post-quote customer engagement and satisfaction. Solution Customization: Collaborate closely with the Design department to ensure client specifications are accurately translated into tailored solutions, ensuring optimal functionality and performance. Quality Assurance : Liaise with the Quality department to guarantee product excellence and adherence to client specifications. Work with internal teams to maintain high-quality standards and address any issues that may arise. It also includes ensuring the proper documentations are passed on to customer as per their request and company / specifications mandates. Production Collaboration : Partner with the Production department to meet project timelines, ensuring that production processes are aligned with the delivery schedule and meet client expectations. Logistics Coordination : Oversee logistics to ensure timely and cost-effective delivery of products and services to clients. Address any logistical challenges and ensure smooth delivery operations. Delivery Commitment & Follow-up: Ensure that all deliveries are made as per the committed timelines. If there are any changes to the delivery schedule, proactively inform the customer and coordinate with the internal teams to address any challenges. Client Technical Support : Provide technical assistance to clients throughout the project lifecycle, from initial inquiry to final delivery and after-sales support. Compliance and Audits : Navigate ISO and API audits, ensuring compliance with industry standards, and support internal teams to uphold certification requirements. Market Intelligence : Stay informed about industry trends, competitive offerings, and technological advancements to effectively position Penguin Petroleum Services' solutions in the marketplace. Sales Target Monitoring & Follow-ups : Monitor sales targets on a monthly basis, along with tracking delivery performance (delivery index). Engage with customers regularly to discuss progress, ensure targets are on track, and take proactive actions to achieve sales goals. Qualifications and Skills : Educational Background : Bachelor's or Master’s degree in Engineering Mechanical, Petroleum, or a related field. Technical Proficiency : Not Mandatory to know about the Artificial and Well Completion equipment’s. Basic knowledge on Metallurgy & Microsoft tools mandatory. Communication Skills : Mandatory communication skills, both written and verbal, with fluency in English. Customer Focus : A customer-centric approach with a proven ability to build and maintain strong relationships with clients. Problem-Solving : Strong analytical and problem-solving abilities to address client needs and internal challenges effectively. Compliance Awareness : Familiarity with ISO and API standards and their application will be a bonus, but not mandatorily. Career Focus & Growth Opportunities : Some basic thoughts on how he should or can focus on his career at Penguin. Role & responsibilities Preferred candidate profile

Role & responsibilities Onsite Troubleshooting: Conduct thorough inspections and fault diagnostics of solar pumping systems installed at customer sites. Identify and resolve technical issues, such as electrical faults, pump malfunctions, or any other system-related problems. Warehouse Visits: Coordinate with clients to visit their warehouses for necessary repair work and ensure that Motor / Pump / Controller are functioning optimally and fulfils warranty requirements. Repair and Maintenance: Perform repairs and maintenance tasks on solar pumping systems, ensuring that they function optimally and adhere to industry standards. This may include replacing faulty components ( Pump / Motor / Controller) , wiring, or any other necessary repairs. Customer Support: Interact with customers in a professional and courteous manner, addressing their concerns and inquiries. Provide clear explanations of the service processes and offer appropriate solutions to ensure customer satisfaction. Warranty Services: Administer warranty services for solar pumping systems and handle warranty-related claims efficiently. Coordinate with the relevant department and Authorised Service Center to ensure seamless service delivery to customers. Documentation and Reporting: Use email and an Android App to report your daily assignments, completed tasks, and updates on ongoing service activities. Maintain accurate records of service calls, repairs, and customer interactions. Prepare detailed service reports and submit them in a timely manner to the supervisor. Service Material Management: Keep track of service materials and spare parts, ensuring that you have an adequate inventory to meet service demands. Properly organise and store materials at your location for easy accessibility. Training and Development: Stay updated with the latest advancements in solar technology and attend training sessions to enhance technical knowledge and skills. Continuously improve your expertise in troubleshooting and repairing solar pumping systems. Quality and Efficiency: Strive to deliver high-quality service and resolve complaints efficiently, minimizing system downtime and ensuring customer satisfaction. Safety Compliance: Adhere to all safety guidelines and protocols while performing service tasks, ensuring a safe working environment for yourself and others around you.

Role & responsibilities Directs the planning and activities of one or more areas devoted to the delivery of administrative support services within the facilities Function; Collaborates with Departmental officers /internal stake holders in the preparation and revision of budgets. Monitor Help desk tickets and resolve escalation tickets from employees regards to engineering, soft service, F&B resolving accordingly as per the timelines / SLA. Evaluates support services, identifies needs, anticipates problems and develop corrective actions. Prepares annual budget requests for facilities and management support services. Plans, develops and coordinates a program of planned, preventive maintenance for office equipment. Oversees the maintenance and control of records involving facilities management. Oversees the inventory, rental, repair and maintenance of office equipment. Coordinates building security services and regular maintenance and repair services. Work in coordination with Client representatives on day-to-day activities. Arrange for monthly bills to be submitted to Client collection of payments. Keeping records of incident reports, Daily Security Report (DSR), Weekly Report (WSOR), Training Reports, MIS Reports etc. SPOC to coordinate with the builder and AMC partners during the annual shutdown activities etc. to have the successful completion of the activities on behalf of the client. Coordinate with service providers for the M&E services related as per the requirement Coordinate with the builder and AMC partners during the annual shutdown activities etc.

1.Drive home connect and care operations in the assigned territory. 2. Source and train technicians by teeing up with target colleges. 3. Conduct classroom and on the job trainings for technicians. 4. Mentor and guide technicians to enhance productivity. 5. Ensure zero defect execution of home connect activity. 6. Drive home connect installation and fault repair related SLA. 7. Ensure customer satisfaction. 8. Ensure adherence to processes as per company defined SLAs

Collection of outstanding payments/ statutory documents / EMD’s from customers as and when required.Obtaining appreciation letters, customer survey feedback forms regularly and submits the same to CRM department for customer satisfaction analysis.

Quincy Compressor is looking for Field service engineer to join our dynamic team and embark on a rewarding career journey Provide technical support and service Diagnose and repair equipment Install and commission new equipment Provide customer training and support Perform preventative maintenance and service on equipment Document and maintain accurate service records and reports Collaborate with sales and engineering teams to identify and resolve customer issues Communicate effectively with customers and colleagues to provide timely and efficient service Manage and prioritize workload to ensure timely service to customers Excellent communication and interpersonal skills Strong problem-solving and troubleshooting skills

Lead service team, schedule technicians, resolve issues, manage PM programs, maintain records, manage parts, ensure safety, develop maintenance plans, train staff, collaborate with engineering for improvements & handle escalated customer complaints Food allowance Annual bonus

Manager, Customer Technical Services Our Purpose Title and Summary Manager, Customer Technical Services ? SessionM by Mastercard is embarking on the next phase of our Global Support team s growth with the goal of becoming an exemplary provider of best-in-class customer support. As a result, we re looking to bring on a Technical Support Team Manager that embodies our commitment to excellence. Role Overview: Lead a group of Support Engineers in successfully managing frontline ticket queues, navigating escalations, and meeting KPIs by developing their technical knowledge, platform proficiency, and improving their prioritization skills Ensure that direct reports have the resources, enablement, and processes necessary to deliver effective technical resolution to our customers Support the senior management on org initiatives, growing/developing the team, improving KPIs, achieving continual improvement, and building a best-in-class Support department Efficiently identify and neutralize break/fix issues in tickets before they become escalations whenever possible, mentoring the team to do the same Oversee support case management to ensure the timely resolution or escalation of cases, consistently handled in alignment with our quality standards and processes Work closely with cross-functional partners (Engineering, TAMs, Success, Product) to ensure process alignment and collaboration in advocating for customer needs Facilitate the recruiting, onboarding, and continued development of new Support Engineers Key Skills:: 3+ years growing and managing a technical support team delivering omnichannel support in a fast-paced, highly complex B2B/SaaS environment previous experience in frontline Support prior to developing into a manager is essential (Loyalty experience is a plus) Vendor management and coordination Strong customer-facing Support background with complex, hands-on troubleshooting experience with AWS, APIs, reading/analyzing logs, and reporting will be required High EQ, demonstrated through customer, team, and cross-functional interactions Excellent prioritization, project management, and critical thinking skills Demonstrates high attention to detail coupled with the ability to troubleshoot and form a clear plan of action Excellent verbal and written communication skills with a consistent ability to communicate complex topics to mixed audiences. Collaborative by nature. Values forming and facilitating connections both within the immediate team and cross-functionally. Exhibits an ownership mentality and growth mindset Data-driven and familiar with trend identification Experience building and maintaining internal knowledge base documentation and resources Comfortable participating in compensated on-call weekend rotations for critical incident coverage Experience with some or all of the following (or comparable alternatives); oSignalfx/Datadog oAthena oCloudwatch, S3, RDS oDynamoDB, SQL oJenkins/Gitlab oPostman oCyberduck/Filezilla oJira oSalesforce Service Cloud or Zendesk oTeams/Slack

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Customer Technical Services Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results. Title and Summary Manager, Customer Technical Services Who is Mastercard Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. SessionM by Mastercard is embarking on the next phase of our Global Support team s growth with the goal of becoming an exemplary provider of best-in-class customer support. As a result, we re looking to bring on a Technical Support Team Manager that embodies our commitment to excellence. Role Overview: Lead a group of Support Engineers in successfully managing frontline ticket queues, navigating escalations, and meeting KPIs by developing their technical knowledge, platform proficiency, and improving their prioritization skills Ensure that direct reports have the resources, enablement, and processes necessary to deliver effective technical resolution to our customers Support the senior management on org initiatives, growing/developing the team, improving KPIs, achieving continual improvement, and building a best-in-class Support department Efficiently identify and neutralize break/fix issues in tickets before they become escalations whenever possible, mentoring the team to do the same Oversee support case management to ensure the timely resolution or escalation of cases, consistently handled in alignment with our quality standards and processes Work closely with cross-functional partners (Engineering, TAMs, Success, Product) to ensure process alignment and collaboration in advocating for customer needs Facilitate the recruiting, onboarding, and continued development of new Support Engineers Key Skills:: 3+ years growing and managing a technical support team delivering omnichannel support in a fast-paced, highly complex B2B/SaaS environment previous experience in frontline Support prior to developing into a manager is essential (Loyalty experience is a plus) Vendor management and coordination Strong customer-facing Support background with complex, hands-on troubleshooting experience with AWS, APIs, reading/analyzing logs, and reporting will be required High EQ, demonstrated through customer, team, and cross-functional interactions Excellent prioritization, project management, and critical thinking skills Demonstrates high attention to detail coupled with the ability to troubleshoot and form a clear plan of action Excellent verbal and written communication skills with a consistent ability to communicate complex topics to mixed audiences. Collaborative by nature. Values forming and facilitating connections both within the immediate team and cross-functionally. Exhibits an ownership mentality and growth mindset Data-driven and familiar with trend identification Experience building and maintaining internal knowledge base documentation and resources Comfortable participating in compensated on-call weekend rotations for critical incident coverage Experience with some or all of the following (or comparable alternatives); o Signalfx/Datadog o Athena o Cloudwatch, S3, RDS o DynamoDB, SQL o Jenkins/Gitlab o Postman o Cyberduck/Filezilla o Jira o Salesforce Service Cloud or Zendesk o Teams/Slack Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.

Smooth execution of I & C , Spot service jobs - No negative feedback for all I & C feedback points - 98 % jobs All weekly updates to I & C customers - 100 % Franchisee order to be released before site works start - 100 % jobs Return of DOA materials to factory within 1 week - 100 % cases Warranty Contract Creation in oracle within 7 days of job handover - 100 % jobs Reconciliation of I & C materials , return of empty cylinders & movement of cylinders to new sites immediately after cylinder usage - 100 % jobs Sharing the I & C , spot service billing documents to service sales team within 7 days of job completion - 100 % jobs Inspection of BP jobs & driving for corrective action - 100 % jobs Total Recordable Rate (TRR) - Site Safety check & corrective action -Local site - Minimum Weekly site visit & Outstation - Pre-installation & during commissioning- 100 % jobs Field Engineer Utilization - 88 % Customer Appreciation mail / Letter - Minimum 95 % jobs Preparation of case study for peculiar , major issues / failures with diagnosis , action taken & corrective action for other sites - Minimum 1 per month

Roles and Responsibilities : Experience as After sales/service supervisor for engineering product at customer site and ability to manage team of service engineers and customer support like Construction Equipment, Hoists, Tower cranes, Concrete pumps, Lifts, Generators, Solar, UPS. Experience to serve at customer location is preferred. Desired Candidate Profile Diploma / Btech Mech /Elec , with min 2 to 6 years of experience in managing regional entire after sales /service team Perks and Benefits

We are seeking an experienced Service Engineer to join our team, responsible for installing, commissioning, and maintaining advanced fire fighting vehicles and equipment. The ideal candidate will have a strong mechanical and electrical background, excellent troubleshooting skills, and experience working with high-pressure systems. Key Responsibilities: - Install, commission, and maintain advanced fire fighting vehicles and equipment - Conduct routine inspections and troubleshooting - Perform repairs and maintenance on mechanical, electrical, and hydraulic systems - Collaborate with customers and internal teams to ensure efficient operations - Provide training and support to customers and field personnel - Keep accurate records of work performed and materials used - Stay up-to-date with industry developments and advancements in fire fighting technology Requirements: - Fresher or 1 years of experience as a Service Engineer or in a related role - Strong knowledge of mechanical, electrical, and hydraulic systems - Experience working with high-pressure systems and fire fighting equipment - Excellent troubleshooting and problem-solving skills - Physical ability to lift, bend, and work in confined spaces - B.E. Mechanical / Electrical Nice to Have: - Experience with computerized diagnostic tools and software - Experience working in a fast-paced, dynamic environment

This role is ideal for experienced professionals who thrive in fast-paced environments and are passionate about delivering exceptional service to business clients via live chat platforms. Please only whatsapp your CV and name on HR 8826673317 Required Candidate profile Strong written communication, problem-solving, and multitasking skills are essential. If you have a background in B2B support and enjoy pioneering new initiatives

Role & responsibilities Key Responsibilities: 1. Process Development & Optimization: Design, implement, and optimize chemical synthesis and purification processes for APIs. Scale-up lab processes to pilot plant and commercial production. Improve yield, quality, and cost through continuous process improvements and parameter adjustments. 2. Technology Transfer: Execute seamless technology transfer from R&D to Production. Prepare and review process documents such as BMRs, validation protocols, and SOPs. 3. Operational & Technical Support: Provide on-floor technical support during production campaigns. Troubleshoot process deviations, batch failures, and equipment issues. Develop solvent recovery processes for commercial products. Support automation initiatives in line with GMP and safety compliance. 4. Compliance & Documentation: Ensure strict adherence to cGMP, EHS, and regulatory guidelines. Maintain detailed documentation including process risk assessments and change controls. 5. Team & Cross-functional Coordination: Lead and mentor process engineers/technicians. Liaise with QA, QC, EHS, and Production teams to ensure seamless operations. 6. Continuous Improvement: Drive cost reduction, cycle time reduction, and energy efficiency initiatives. Lead root cause analysis and implement CAPAs (Corrective and Preventive Actions).

Greetings from Infosys BPM Ltd., We are hiring for Service Desk Trainer in Mysore, please walk-in for the interview on 26th and 27th June 2025 at Bangalore. Note: Please carry a copy of this email to the venue. Interview Time: 10 AM to 1 PM Interview Date: 26th and 27th June 2025 Interview Venue: Infosys BPM Hiring Center 785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078 Land Mark : Sindhoora Convention Center Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Customer Support - International Voice) Job Location : Mysore Qualification : Full time Graduates (15 Years of Education) Experience : 4 - 8 Years Job Description: Process Lead Location: Mysore Employment Type: Full-Time. Key Responsibilities: Provide coaching to improve Communication (incl. English Language), Soft Skills (Customer / end user connect and Cultural understanding (US / UK, etc.). Conduct one -one or Group Coaching for a targeted group of associates on a rotational basis. Identify needs for development and provide interventions not limited to training, activities & engagement. Conduct facilitation workshops as part of the coaching needs. Undertake continuous observations and feedback for bottom quartile associates. Develop the supervisory staff on issue identification and coaching mechanism. Undertake Training needs Analysis. Conduct Daily Huddles for the span mapped. Responsible to deliver on the agreed Metric / MoS as an outcome to successful coaching. Utilize relevant tools required to help participants learn and to extend support to them. Examine data from multiple sources and integrate data/ inputs to determine and resolve key issues. Use basic analytical methods to identify problems for client scenarios and recommend solutions. Ensure all coaching plans are executed in a timely manner. Work closely with Quality and CS operations leaders to ensure improved Report and document the observations and feedback and share relevant updates to all required stakeholders. Translate customer service business requirements into training / coaching action plans. Any adhoc activities associated with skill enhancement of on of floor associates. Requirements: Coaching Certification from a reputed institute. Working knowledge of research methodology and principles. Experienced in development needs assessment (TNA) techniques/ tools. Advanced knowledge of relevant tools required to help participants learn and to extend support to them. Advanced Customer Service attitude, skills and knowledge. Ability to translate customer service business requirements into training / coaching action plans. Client consulting skills. Willingness to relocate, travel and work in shifts, at short notice. Ability to Listen effectively and build rapport. Excellent Collaboration and Interpersonal skills. Consistently display strong knowledge of customer service domain and drive customer centricity. Qualifications: Candidate must possess a bachelors degree in any field. Min. 4 -5 yrs. experience as a communication Coach or Communication and Culture Trainer Excellent in MS office products (Excel, Word, Outlook, PowerPoint). Experienced in training scheduling, delivery and reporting. Interface effectively and professionally with all levels of management both internally and externally. Excellent Oral and Written communication skills. Excellent analytical and problem-solving skills. Must adhere and non-negotiables: 4-5 years of overall work experience. 2-3 years of experience in working in Service Desk/ Technical Support environment. Relevant experience in conducting Service Desk/Technical training 2-3 years of conducting technical trainings in Service Desk or Tech product support environment ITIL certified preferred, must be ITIL trained (ITILv3 or v4) Hands on experience on ITSM tools e.g. SNOW, Remedy, CISM Preferred Qualifications: Any Graduate - Additional certifications in customer service/upskilling Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Documents to Carry: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd

Greetings from Infosys BPM Ltd., We are hiring for Service Desk Trainer in Bangalore, please walk-in for the interview on 26th and 27th June 2025 at Bangalore. Note: Please carry a copy of this email to the venue. Interview Time: 10 AM to 1 PM Interview Date: 26th and 27th June 2025 Interview Venue: Infosys BPM Hiring Center 785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078 Land Mark : Sindhoora Convention Center Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Customer Support - International Voice) Job Location : Bangalore Qualification : Full time Graduates (15 Years of Education) Experience : 4 - 8 Years Job Description: Process Lead Location: Bangalore Employment Type: Full-Time. Key Responsibilities: Provide coaching to improve Communication (incl. English Language), Soft Skills (Customer / end user connect and Cultural understanding (US / UK, etc.). Conduct one -one or Group Coaching for a targeted group of associates on a rotational basis. Identify needs for development and provide interventions not limited to training, activities & engagement. Conduct facilitation workshops as part of the coaching needs. Undertake continuous observations and feedback for bottom quartile associates. Develop the supervisory staff on issue identification and coaching mechanism. Undertake Training needs Analysis. Conduct Daily Huddles for the span mapped. Responsible to deliver on the agreed Metric / MoS as an outcome to successful coaching. Utilize relevant tools required to help participants learn and to extend support to them. Examine data from multiple sources and integrate data/ inputs to determine and resolve key issues. Use basic analytical methods to identify problems for client scenarios and recommend solutions. Ensure all coaching plans are executed in a timely manner. Work closely with Quality and CS operations leaders to ensure improved Report and document the observations and feedback and share relevant updates to all required stakeholders. Translate customer service business requirements into training / coaching action plans. Any adhoc activities associated with skill enhancement of on of floor associates. Requirements: Coaching Certification from a reputed institute. Working knowledge of research methodology and principles. Experienced in development needs assessment (TNA) techniques/ tools. Advanced knowledge of relevant tools required to help participants learn and to extend support to them. Advanced Customer Service attitude, skills and knowledge. Ability to translate customer service business requirements into training / coaching action plans. Client consulting skills. Willingness to relocate, travel and work in shifts, at short notice. Ability to Listen effectively and build rapport. Excellent Collaboration and Interpersonal skills. Consistently display strong knowledge of customer service domain and drive customer centricity. Qualifications: Candidate must possess a bachelors degree in any field. Min. 4 -5 yrs. experience as a communication Coach or Communication and Culture Trainer Excellent in MS office products (Excel, Word, Outlook, PowerPoint). Experienced in training scheduling, delivery and reporting. Interface effectively and professionally with all levels of management both internally and externally. Excellent Oral and Written communication skills. Excellent analytical and problem-solving skills. Must adhere and non-negotiables: 4-5 years of overall work experience. 2-3 years of experience in working in Service Desk/ Technical Support environment. Relevant experience in conducting Service Desk/Technical training 2-3 years of conducting technical trainings in Service Desk or Tech product support environment ITIL certified preferred, must be ITIL trained (ITILv3 or v4) Hands on experience on ITSM tools e.g. SNOW, Remedy, CISM Preferred Qualifications: Any Graduate - Additional certifications in customer service/upskilling Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Documents to Carry: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd

ABOUT OUR COMPANY At Century Real Estate, growth powers our journey forward with unstoppable energy. Since1973, we've exceeded expectations, growing with unwavering determination. Today, we're becoming a vibrant hub of opportunity, with 20 million sq. ft. of projects shaping the skyline. Our developments reflect our commitment to creating lively spaces that bring people together and drive success. With each milestone, we're driven by our mission to make Bengaluru and beyond brighter. Our team, selected from top institutions worldwide, shares this drive. Together, we're not just constructing; we're building a legacy of growth that will endure for generations. Job Description - Property Manager Primary Duties and Responsibilities 1) Overall smooth operations of the site w.r.t. Security, fire & safety, technical maintenance, housekeeping, landscaping, finances and customer relations. 2) Ensuring delivery of services as per the agreed terms and conditions. 3) Formulation, promulgation and implementation of instructions and guidelines for smooth functioning at site. 4) Ensuring proper working and maintenance of electrical, mechanical and security equipment of the premises. 5) Periodic inspection of site and ensuring maintenance of equipment as per ppm schedule. 6) Ensuring upkeep of records and log books in professional manner. 7) Ensuring all administrative paperwork is accurate, complete and submitted on basis. timely 8) Undertaking cases for procurement, repairs, up gradation and development of equipment/ items. 9) Developing and maintaining cordial relations with client/residents and civil authorities. 10) Screening, hiring and training of new personnel of service provider. 11) Assigning of daily/weekly assignments to staff. 12) Timely escalation of suggestions/observations to improve the working system and procedures. 13) Ensuring compliance to governing documents by one and all. 14) Keeping abreast with the local and state statutory policies. 15) Providing prompt response of emails received. 16) Updating and pursuing pending task tracker with client.

Technical Support to Contractors, Site engineers, Dealers etc Sales Support Site Visiting Managing and supporting sites in the territory Required Candidate profile Diploma/ Btech Civil Min 1yr Technical service experience in any Cement or RMC is preferred Min 3+ years experience in site engineer can apply

Attending locations in the territory and solving all service related query. Solving warranty related query. Servicing machines at warehouse. Be a part in machine demonstration and promotional activities. Desired Candidate Profile: Industry : Agricultural Machineries: (Power Tiller, Power Weeder, Harvester/Reaper and Brush Cutter, Water Pump, Sprayer) Experience relevance : Handling Technical Service related to small Agro Machinery. Years of experience : Total 6 years of which minimum 3 years in relevant Industry and position. Qualification Required: ITI