634 Technical Lead Jobs - Page 21

The purpose of this role is to provide technical guidance and suggest improvements in development processes. Develop required software features, achieving timely delivery in compliance with the performance and quality standards of the company. Job Description: Key responsibilities: Participates in the entire software development cycle - requirements analysis, design and development, unit testing and documentation Responsible for long-term code reusability and stability Proactively identifies security, usability etc. issues and formulates strategies to resolve them Works independently, without guidance, with broader overview on the project Takes ownership for the delivery of complex application features and resolves key technical issues related to the assigned project Complies with estimation process and is responsible for accurate personal estimates Develops required software features, achieving timely and quality delivery Delivers trainings and participates in knowledge sharing Mentors new software engineers in the team Integrates new technologies Understands and follows the release processes in the company Location: DGS India - Pune - Kharadi EON Free Zone Brand: Merkle Time Type: Full time Contract Type: Permanent

The purpose of this role is to provide technical guidance and suggest improvements in development processes. Develop required software features, achieving timely delivery in compliance with the performance and quality standards of the company. Job Description: Key responsibilities: Participates in the entire software development cycle - requirements analysis, design and development, unit testing and documentation Responsible for long-term code reusability and stability Proactively identifies security, usability etc. issues and formulates strategies to resolve them Works independently, without guidance, with broader overview on the project Takes ownership for the delivery of complex application features and resolves key technical issues related to the assigned project Complies with estimation process and is responsible for accurate personal estimates Develops required software features, achieving timely and quality delivery Delivers trainings and participates in knowledge sharing Mentors new software engineers in the team Integrates new technologies Understands and follows the release processes in the company Location: DGS India - Pune - Kharadi EON Free Zone Brand: Merkle Time Type: Full time Contract Type: Permanent

End Date Saturday 21 June 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Software Engineer will lead technical development and delivery at Team and sometimes Lab level. They can be a Line Manager who will act as co-lead with the Team PO for overall delivery. In these cases, they will be responsible for overall tech delivery, line management & app ownership alongside their own software engineering output.. Others will operate as Individual Contributors, who are specialists in particular technology areas and will be narrower and deeper in focus. Job Description Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports by working within existing development framework; provides specialised training or coaching in area of expertise to others throughout the organisation. Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with guidance from a project/programme manager. Highlights shortcomings and suggests improvements in current IT Security processes, systems and procedures within assigned unit and/or discipline. Delivers prescribed outcomes for area of responsibility by working within established knowledge management systems. Delivers outcomes by managing others and working within established systems. Sets short term objectives and helps manage the performance of direct reports by working within performance management systems. Sets short term objectives and helps manage the performance of direct reports by working within performance management systems. Explores issues and/or needs to establish potential causes, related issues and barriers. Defines, delivers, and adapts specialized products/services to meet customer needs by selecting the best possible approaches available within established systems. Delivers prescribed outcomes for a designated area, using risk management systems to ensure the organisation is not exposed to undue risks. Analyses specified problems and issues to find the best technical and/or professional solutions. Develops product specifications while designing testing procedures and standards. Delivers prescribed outcomes for area of responsibility by working within established strategic planning systems.

The purpose of this role is to provide technical guidance and suggest improvements in development processes. Develop required software features, achieving timely delivery in compliance with the performance and quality standards of the company. Job Description: Key responsibilities: Participates in the entire software development cycle - requirements analysis, design and development, unit testing and documentation Responsible for long-term code reusability and stability Proactively identifies security, usability etc. issues and formulates strategies to resolve them Works independently, without guidance, with broader overview on the project Takes ownership for the delivery of complex application features and resolves key technical issues related to the assigned project Complies with estimation process and is responsible for accurate personal estimates Develops required software features, achieving timely and quality delivery Delivers trainings and participates in knowledge sharing Mentors new software engineers in the team Integrates new technologies Understands and follows the release processes in the company Location: DGS India - Pune - Kharadi EON Free Zone Brand: Merkle Time Type: Full time Contract Type: Permanent

Embark on an exciting journey with us and open the door to limitless opportunities for career growth and personal development Job Description Roles & Responsibilities Software Development: Design, develop, and maintain high-quality Python applications and services, ensuring code quality, performance, and scalability. Architectural Design: Collaborate with cross-functional teams to design and implement software architecture that aligns with business requirements and industry best practices. Machine Learning and AI: Deep understanding of machine learning techniques, including supervised and unsupervised learning, deep learning, and reinforcement learning. Experience with data preprocessing, feature engineering, and statistical analysis to derive insights from data. Model Development and Deployment: Exhibit expert communication skills, both verbal and written. Ensure accurate and detailed documentation. English Proficiency: Ability to develop, optimize, and deploy scalable machine learning models into production environments. Code Review: Conduct thorough code reviews to ensure adherence to coding standards, best practices, and maintainability. Mentor junior developers and provide constructive feedback. Technical Leadership: Act as a technical lead on projects, providing guidance and expertise to the development team. Drive technical decisions and contribute to the overall technical strategy of the organization. Problem Solving: Analyze and troubleshoot complex issues, identifying root causes and implementing effective solutions. Propose and implement improvements to existing systems. Collaboration: Work closely with cross-functional teams, including product managers, designers, and QA engineers, to deliver high-quality software solutions within project timelines. Documentation: Create and maintain comprehensive technical documentation for code, architecture, and development processes. Technology Research: Stay updated on the latest industry trends, technologies, and best practices. Evaluate and recommend new tools and frameworks to enhance development processes. Performance Optimization: Identify and address performance bottlenecks in applications, ensuring optimal performance and responsiveness. This is an excellent opportunity for a talented and experienced NodeJS Full Stack Senior Developer to join a dynamic and fast-paced team and work on challenging and exciting projects. If you meet the requirements and are interested in this position, please submit your application and a copy of your resume. Apply for this position Let s Connect Fill out the form and well be in touch as soon as possible.

Are you looking for an opportunity to create a new supply chain product? We are a startup team working working to enable organizations across the world with reliable, cost effective and flexible end-to-end supply chain solutions, to help them scale, succeed and offer best in class experience to their customers. Amazon has spent years building one of the world s most efficient and optimized supply chains. Amazon Warehousing and Distribution (AWD) org will build on that foundation and continue to innovate to offer a multi-tenant, bulk storage and distribution service. As a developer on the team you ll drive improvements to our technology, collaborating with sharp engineers and highly-engaged users to ship code continuously. We have many domains ranging from highly-scalable transactional backend systems, to complex optimization problems, to customer facing applications/APIs, so if you love building world-class software of any type, most likely we have a place for you. We re looking for software development engineers who share our passion for continuously improving the customer experience, who are motivated by challenging problems in distributed systems, algorithms, and HCI and who excel at writing robust, high-performance code. If you have an entrepreneurial spirit, know how to deliver, are deeply technical, highly innovative and long for the opportunity to build pioneering solutions to challenging problems, we want to talk to you. - 5+ years of non-internship professional software development experience - 5+ years of programming with at least one software programming language experience - 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience as a mentor, tech lead or leading an engineering team - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelors degree in computer science or equivalent

The opportunity: Hitachi Energy is a world leader that is advancing a sustainable energy future for all. We are advancing the world s energy system to be more sustainable, flexible, and secure, and we collaborate with customers and partners to enable a sustainable energy future - for today s generations and those to come. The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 3000+ skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. However, over the last decade, it has evolved to become the largest Operations hub. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy s units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date, the team has executed engineering and commissioning for projects in more than 80 countries. Technical lead for all engineering activities in assignments classified as low engineering complexity, you will Ensure that activities related to all engineering disciplines within the project are efficiently and cost-effectively executed in accordance with contract specifications, quality standards and safety requirements. How you ll make an impact: Technical contribution Engineering Development as a technical lead for all engineering disciplines - evaluates, selects and applies standard techniques, procedures and criteria to perform task or sequence of tasks, for conventional projects with few complex features & executes assignments using established solutions. You will be act as a design authority for a particular engineering discipline and completes engineering assignments for that discipline Construction support: Collaborates on project installation, commissioning and site activities, clarifying potential issues or providing solutions to correct engineering errors. Provides technical support to commissioning and start-up activities. Sales support Assists in creating proposals for projects through coordination of proposal documents and engineering estimates. Assists in performing engineering risk analysis before submitting proposal. Contract management Supports Contract Manager in issuing claims (new scope of work, cost impact, time impact, risk quantifications, etc. ). Planning and control create work plans and cost estimates in one s area of responsibility & evaluate risks and opportunities, strategizes mitigation of one s engineering projects/programs. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background: BE. - Electrical and Electronics Engineering /Master of Engineering - Power System with 5+yrs of experience. You should have Knowledge of power system studies along with PSSE, PSCAD, MATLAB. Teamwork, Analytical, Communication skills, Project Management. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Attention to detail and a commitment to delivering high-quality digital solutions. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

Job Title Salesforce Service Max Technical Lead DevOps Location India What you will do The Salesforce Service Max Technical Lead DevOps oversees the daily support and administration of our Salesforce CRM, including ServiceMax. You will lead and coordinate the DevOps team, providing technical guidance and support in the delivery of solutions within an agile DevOps environment. Additionally, you will collaborate with cross-functional teams, including project managers, business analysts, and technical architects, to ensure the DevOps team meets business needs and adheres to best practices. How you will do it Oversee the daily operations, maintenance, and support of Salesforce and ServiceMax systems, ensuring high availability and reliability. Lead and coordinate the handling of incidents and service requests efficiently, ensuring timely resolution and communication with business stakeholders. Manage prioritization of change requests and allocation of team resources to activities. Maintain Salesforce Org Health working with the Salesforce Technical account team. Identify Technical debt in org in line with salesforce product lifecycles and upgrades. Utilize ServiceNow to manage and report on operations performance. Prepare and present monthly operations review to management. Automate routine tasks and workflows within ServiceNow to improve efficiency and reduce errors. Collaborate with cross-functional teams to manage system and infrastructure changes. Create and maintain technical documentation and process documentation for Salesforce and ServiceMax applications. Experience with web and mobile systems integrated with various platform such as ERP, SFDC (with and without middleware) and more. Requirements 5+ years experience in Salesforce and ServiceMax development and administration. Knowledge of Apex, Visualforce, Lightning and more. Salesforce or ServiceMax certifications required. - Salesforce Administrator, Salesforce Platform App Builder / Platform Developer 1 Certification is required. Experience working on ServiceMax functionalities and integrations Strong understanding of DevOps principles and practices including use of JIRA or similar Experience with ServiceNow or similar tool for ticket handling and reporting. Excellent communication skills to work effectively with business stakeholders globally. Ability to work in an agile environment and adapt to changing requirements. Leadership experience, problem-solving skills and attention to detail. Fluent English (must)

Amazon.com is looking for a talented and enthusiastic Senior Software Development Engineer to join the Digital Content Platform team. The Digital Acceleration Commerce team owns services supporting the publishing, pricing and purchase of Digital content, including Kindle Books, Amazon AppStore, Amazon Music, Amazon Video, etc. This candidate will be joining a team working on scalable web services using cloud technologies. The work will be highly visible to Amazon customers and internal stakeholders. As a Senior Software Development Engineer, this person will lead the architecture and development of high-scale web services and workflows. A successful candidate will have an established background in designing and developing back-end web services, strong technical skills, a motivation to achieve results in a fast-paced environment, high creativity, and great analytical reasoning skills. - 5+ years of non-internship professional software development experience - 5+ years of programming with at least one software programming language experience - 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience as a mentor, tech lead or leading an engineering team - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelors degree in computer science or equivalent

Maintenance Planner : Manage, prioritise and complete SAP master data requests in line with scope of change request and global compliance to master data standards. This includes assurance of management of change compliance as well as approvals prior to processing change. Support in development and maintenance of Continuous Manufacturing Master Data Standards. Maintain high SHEC compliance by ensuring adherence to Safe Systems of work, promoting safe behaviours and maintaining the integrity of SHEC engineering controls. Complete routine health checks of master data for completeness and compliance to global standards. This includes auditing compliance of master data changes by other roles where authorised. Advise Maintenance Asset Management GPDO of improvement/compliance opportunities and implement improvements. Support the development and consumption of master data for Operational Readiness activities of new projects across Continuous Manufacturing. Act as SME for Work Management and relevant document management systems by supporting sites with suitable training material on Master Data request and maintenance requirements. Also perform SAP functional testing for Service Pack, Functional and Technical updates.

His/her main objective is to own the OMP support at Bekaert and he/she is the point of contact for OMP support He/she is responsible to make sure that tickets are picked up, clarified and solved. When a ticket is logged he/she investigates if a bug in OMP, if master data issue, issue in sourcing system (mainly SAP) or that user lacks knowledge o If it is a bug in OMP then he/she logs a ticket at OMP and he does a follow up with OMP to have it resolved o If it is an issue in non OMP system then he/she logs a Bekaert ticket and he does a follow up with the respective teams o If it is a master data issue or lack of knowledge he/she follows up with the end user o If another kind of issue, he/she picks it up and tries to find to a solution and does follow up At closure of the ticket , he/she classifies the ticket so that reporting can be done on it He/she monitors the OMP dispatcher and checks error logs and creates incidents on these errors or he/she contacts the business to have them solved As he/she is the first OMP support person at Bekaert , he/she helps shaping an OMP support way of working and methodology He/she plans and owns a bi weekly meeting with business and Bekaert OMP Business analyst to show the overview of the current open incidents and discuss with business priorities and next steps He/she plans and owns a monthly meeting with the Bekaert product owner to give an overview of the service level: Closed tickets, open tickets, duration of tickets, classification of tickets As in the beginning there will not be enough work on support only, he/she will be also involved in projects to help on o Configuration o Testing o Master data setup o Training As the OMP support team will grow in the future, this person will also become the OMP support responsible leading the team of new collegues. This means making sure that new collegues are onboarded, get the correct training and make sure they live up to the expectations of Bekaert and coach them were needed Once we are moving to a continuous improvements modus , the person will be involved in testing and follow up of the improvements In the future OMP support person can also be involved to solve Continuous improvement requests themselves. This will be in the area of the look and feel : reports for example From behavior point of view i am looking at a person that is Independent Shows ownership Proactive has a critical mindset is taking initiative

About the Role : We are seeking a hands-on Technical Lead to drive the design, development, and delivery of complex multi-tenant SaaS cloud native scalable platform applications using .NET 8.0, Angular 19, and Azure cloud technologies. You will guide a high performing engineering team, contribute to architecture, and code, and ensure the adoption of engineering best practices across the SDLC. Notice Period : 15 - 30 days Key Responsibilities: Lead end to end architecture and technical design for microservices based applications hosted on Azure Kubernetes Service (AKS). Guide and mentor a team of developers across backend (.NET), frontend (Angular), and DevOps disciplines. Define scalable architectures using Azure SQL, Cosmos DB, and Azure Synapse for data driven solutions. Own system integration with Azure AD B2C for secure authentication and authorization. Oversee event driven architecture implementations using RabbitMQ or similar messaging frameworks. Integrate business reporting requirements via Logi Reports. Define and enforce coding standards, CI/CD pipelines, and DevOps practices using Azure DevOps/GitHub. Collaborate with product owners and architects to translate requirements into effective designs. Troubleshoot and resolve critical issues across application, data, and infrastructure layers Required Skills: Strong command of .NET 8.0, C#, ASP.NET Core, Entity Framework Core and REST API development. Advanced experience with Angular (preferably v19), NX Workspaces and RxJS. Hands on experience with AKS, Azure SQL, Cosmos DB, and Azure Synapse. Expertise in microservices architecture and containerization (Docker, Kubernetes). Working knowledge of RabbitMQ, Azure AD B2C, and Logi Reports. Proven experience in designing scalable cloud native applications using Azure services. Exposure to AI/ML, Azure AI & ML services will be preferred Strong leadership, mentorship, and code review abilities. Product development experience is required

Strong Hands On experience in Core Java and Selenium Should have 3 to 4 years of experience in Automation testing Good to have knowledge on Cucumber Scrum/Agile experience is added advantage Must have very good communication skills

To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts. Lead project development, production support and maintenance activities. Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline. Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated. Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLA s/KPI s/OLA s. Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner. Lead and ensure project is in compliance with Software Quality Processes and within timelines. Review functional and technical specification documents. Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates. Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.

Configure and maintain SAP SuccessFactors integrations according to best practices and industry standards, ensuring alignment with business processes and requirements. Resolve end user issues working in close collaboration with Global Business Services. Own the ticket exchanges with SAP for product issues or queries, driving to closure (actively follow up). Be a real counterpart for the process and system experts and regional People Services teams: report on issues, suggest system improvements, translate process requirements into integration solutions. As a consultant, analyze / assess (user)stories and prepare/present proposals, based on an end to end understanding of the HR IT system landscape. Provide expertise to increase efficiency and to improve quality by standardizing, optimizing and automating processes in/around SuccessFactors integrations. Deliver technical SAP Cloud Integration expertise in improvement projects. Document system configurations, processes, and procedures, maintaining accurate records. Understand SuccessFactors integrations end to end, including integration between modules. Understand processes and data cross domain. Stay updated on trends, best practices and new developments in SuccessFactors integrations and other relevant products. Maintain relevant and up to date knowledge through e.g. using the SuccessFactors (SAP) community portal and relevant certifications. Bachelor s or Master s degree or equivalent, preferably in Information Technology, Human Resources or Business Administration. Minimum 7 years of experience in a customer focused, IT application delivery or support based role (within multinational or international consultancy organization). Strong knowledge and experience in SAP Cloud Integration (CPI) with a proven track record of successful implementations.

Detailed job description - Skill Set: Need to have exp more than 8 years exp in Java spring boot Need to have min 2 years exp as Tech lead Need have Hands-on experience in developing Java applications with JAVA8, Springboot and RestAP (or Microservice ). Need to have Expertise in Java 8, Javascript, Camunda, MySQL, NO SQL, Shell Script Mandatory Skills Java spring boot , microservices ,Java 8

Understand the technology architecture of an existing financial application and work on a design for transformation Understand the business domain and map them to technical design Laying down coding standards Deep knowledge of Object Oriented Programming, Java, and Spring technologies Work on debugging and troubleshooting activities Work on fixing security issues in the application, run tools on the application, and identify potential security threats To act as technical lead for a group of young developers and lead by example Career Level - IC5 As a member of the software engineering division, you will take an active role in the definition and evolution of standard practices and procedures. Define specifications for significant new projects and specify, design and develop software according to those specifications. You will perform professional software development tasks associated with the developing, designing and debugging of software applications or operating systems.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Industries Vlocity.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Appium.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Google BigQuery.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Enterprise Platform Engineering Java.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack MEAN.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Qlik Sense.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Data Centric testing.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Data Visualizations Engineering.Experience5-8 Years.