Tech Lead

Configure and maintain SAP SuccessFactors integrations according to best practices and industry standards, ensuring alignment with business processes and requirements. Resolve end user issues working in close collaboration with Global Business Services. Own the ticket exchanges with SAP for product issues or queries, driving to closure (actively follow up). Be a real counterpart for the process and system experts and regional People Services teams: report on issues, suggest system improvements, translate process requirements into integration solutions. As a consultant, analyze / assess (user)stories and prepare/present proposals, based on an end to end understanding of the HR IT system landscape. Provide expertise to increase efficiency and to improve quality by standardizing, optimizing and automating processes in/around SuccessFactors integrations. Deliver technical SAP Cloud Integration expertise in improvement projects. Document system configurations, processes, and procedures, maintaining accurate records. Understand SuccessFactors integrations end to end, including integration between modules. Understand processes and data cross domain. Stay updated on trends, best practices and new developments in SuccessFactors integrations and other relevant products. Maintain relevant and up to date knowledge through e.g. using the SuccessFactors (SAP) community portal and relevant certifications. Bachelor s or Master s degree or equivalent, preferably in Information Technology, Human Resources or Business Administration. Minimum 7 years of experience in a customer focused, IT application delivery or support based role (within multinational or international consultancy organization). Strong knowledge and experience in SAP Cloud Integration (CPI) with a proven track record of successful implementations.