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Milestone Technologies, Inc
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Technical Field Operations Technician

Technical Field Operations Technician

Milestone Technologies, Inc

1 - 6 years

2 - 5 Lacs

Pune

Posted:3 days ago| Platform:

Apply

Skills Required

audio visual Field operations Active directory Inventory management Video conferencing Windows Troubleshooting Service quality Technical support WebEx

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a skilled IT Field Support Specialist to join our team, providing exceptional on-site support in fast-paced tech offices. This role supports a globally recognized leader, and we are looking for a stellar representative to deliver above-and-beyond service to our client.

Key Responsibilities

Concierge-Level Customer Experience:
Deliver premium, white-glove support to internal employees via face-to-face interactions, chat, and phone,
stressing the importance of high-quality service
in every interaction.
Prompt Walk-Up Support:
Provide immediate and efficient assistance to users who visit the support desk, ensuring a
quality and timely resolution
.
Proactive Communication:
Keep users consistently informed about the status of their IT incidents, requests, and problems, maintaining
transparency and service excellence
.
User Education:
Equip users with knowledge of basic IT functions and new technologies to improve their efficiency, ensuring
quality understanding and adoption
.
Network Connectivity & AV/VC Troubleshooting:
Diagnose and resolve issues related to digital authentication, remote access, secure Wi-Fi, wired network connections, and
Audio Visual/Video Conferencing (AV/VC) systems
, guaranteeing
reliable and high-quality performance
.
Software & OS Support:
Offer technical support for a wide array of applications and tools, including Office Suite, RSA, Okta, Zoom, WebEx, Jabber, and both Mac and Windows operating systems, always aiming for
top-tier support quality
.
Inventory Management:
Maintain accurate local inventory, conduct regular stockroom audits, and manage stock levels effectively, contributing to
overall service quality and efficiency
.
Hardware Lifecycle Management:
Handle hardware recovery for departing employees and laptop replacements, and coordinate e-waste disposal services, ensuring
smooth and quality-controlled processes
.

This role requires a proactive individual who can independently manage AV/VC support, troubleshoot issues promptly, and maintain high-quality service standards.

Skills Summary:

Proficient in Windows 7/10 Enterprise Environment and Mac OS X (El Capitan, Sierra, Catalina).
Excellent multi-tasking, time management, and ability to thrive in fast-paced, high-pressure environments.
Flexible and resilient, adaptable to high-change environments, and open to new concepts/processes.
Strong verbal and written communication skills for customer interactions, with a friendly and sociable personality.
Working knowledge of Active Directory and basic AD administration.
Minimum 1 year of inventory management experience and 2 years of imaging and deployment experience.
Knowledge and experience with ServiceNow, JAMF, BigFix, and other device management/service delivery software.

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Milestone Technologies, Inc

Information Technology and Services

San Jose

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Personal Settings

Technical Field Operations Technician

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Key Responsibilities

Concierge-Level Customer Experience:

stressing the importance of high-quality service

Prompt Walk-Up Support:

quality and timely resolution

Proactive Communication:

transparency and service excellence

User Education:

quality understanding and adoption

Network Connectivity & AV/VC Troubleshooting:

Audio Visual/Video Conferencing (AV/VC) systems

reliable and high-quality performance

Software & OS Support:

top-tier support quality

Inventory Management:

overall service quality and efficiency

Hardware Lifecycle Management:

smooth and quality-controlled processes

Skills Summary:

More Jobs at Milestone Technologies, Inc