Tech support

Glympse Human Capital Services

0 - 2 years

3 - 15 Lacs

Bengaluru Karnataka India

Posted:1 day ago| Platform: Foundit logo

Apply

Skills Required

Troubleshooting Customer Service VoIP Technologies

Work Mode

Remote

Job Type

Full Time

Job Description

Description

We are seeking a motivated Technical Support Representative (Voice) to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers over the phone, ensuring their issues are resolved efficiently and effectively.

Responsibilities

Provide technical support to customers via voice calls, addressing their queries and issues.
Diagnose and troubleshoot hardware and software problems related to company products.
Assist customers in navigating through software applications and troubleshooting issues remotely.
Document customer interactions and technical issues in the support system for future reference.
Collaborate with other support teams to resolve complex technical issues and improve customer satisfaction.

Skills and Qualifications

Excellent verbal communication skills in English and regional languages.
Strong problem-solving skills and ability to think analytically.
Basic understanding of computer systems, networks, and software applications.
Familiarity with common operating systems (Windows, macOS, Linux) and mobile platforms (iOS, Android).
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Customer service orientation and patience in handling customer queries and complaints.

More Jobs at Glympse Human Capital Services

Hiring BCA freshers For Technical support ( Tamil / Malayalam / Hindi

Bengaluru

Experience: Not specified

INR 3 - 3 Lacs

Hiring For Bpo voice process , Day shift ( Hindi / malayalam )

Bengaluru

Experience: Not specified

INR 3 - 3 Lacs

Hiring For English / Hindi / Tamil / Malayalam voice process

Bengaluru

Experience: Not specified

INR 3 - 3 Lacs

Hiring For International voice process( Min 6m exp in voice)

Bengaluru

Experience: Not specified

INR 4 - 7 Lacs

Hiring For Storage support / Server support engineer ( voice )

Bengaluru

1 - 6 yrs

INR 5 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.