Desktop Support Engineer

Allime Tech Solutions

0 - 2 years

4 - 6 Lacs

Chennai Tamil Nadu India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Freshservice Windows 10/11 Active Directory

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities:

Provide
first-level and second-level technical support
for desktops, laptops, printers, and mobile devices.
Install, configure, and maintain
Windows, macOS, and Linux
operating systems.
Troubleshoot hardware and software issues both remotely and onsite.
Set up new user accounts, permissions, and profiles as per company policies.
Support
Office 365
, email clients, VPN, antivirus, and standard business applications.
Maintain asset inventory, log service requests, and update support tickets.
Perform system upgrades, patches, and routine preventive maintenance.
Collaborate with network and system admins on escalated technical issues.
Ensure
data backups
, drive encryption, and endpoint security compliance.
Provide technical documentation and user guides when needed.

Required Skills and Qualifications:

Diploma or bachelor's degree in Information Technology, Computer Science, or related field.
13 years of experience in desktop or IT support.
Strong knowledge of
Windows 10/11
,
Microsoft Office
,
Active Directory
, and
remote support tools
.
Experience with
ticketing systems
(e.g., ServiceNow, Jira, Freshservice).
Basic understanding of
networking concepts
(TCP/IP, DNS, DHCP).
Excellent troubleshooting and problem-solving abilities.

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