Team Member Level 1

• Ensure all the contracts are actioned per procedure and support the Service Level Agreement.
• Meet the productivity and quality % as per the objectives and maintain consistency.
• Ensure compliance with all applicable policies, procedures and guidelines to avoid Major or repeat comments in DRG, LOD audits, and CPR/GAO audits.
• Ensure audit observations are updated with proper root cause and corrective action.
• Ensure Flexibility and provide BCP support whenever required to meet our business requirements.
• Attain 100% skillset in the process within one year by seeking appropriate support from the right stakeholders.
• Contribute to increasing the same-day funding % and operate efficiently to reduce the rework by the Business Centre team.
• Being flexible in working different shifts, providing additional support on weekends based on volume forecast.
  

Responsibilities

• Ensure all the contracts are actioned per procedure and support the Service Level Agreement.
• Meet the productivity and quality % as per the objectives and maintain consistency.
• Ensure compliance with all applicable policies, procedures and guidelines to avoid Major or repeat comments in DRG, LOD audits, and CPR/GAO audits.
• Ensure audit observations are updated with proper root cause and corrective action.
• Ensure Flexibility and provide BCP support whenever required to meet our business requirements.
• Attain 100% skillset in the process within one year by seeking appropriate support from the right stakeholders.
• Contribute to increasing the same-day funding % and operate efficiently to reduce the rework by the Business Centre team.
• Being flexible in working different shifts, providing additional support on weekends based on volume forecast.
  

Qualifications

• Good written English language skills
• Good Analytical skills to support 100% quality output.
• Good interpersonal skills.
• Flexible working skills to support Business Continuity.