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Kotak Life Insurance
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Team Member - Customer Service-RA-Support-Customer Service

Team Member - Customer Service-RA-Support-Customer Service

Kotak Life Insurance

0 - 3 years

1 - 2 Lacs

Mumbai

Posted:1 week ago| Platform:

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Skills Required

team management tat customer service retail sales operations management complaint handling team handling training handling customer queries team leading problem analysis mis customer service management sla management crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
JOB DESCRIPTION :
"¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements"¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility"¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.

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Team Member - Customer Service-RA-Support-Customer Service