Team Member

Overview

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(Bank of America overview, BA Continuum India overview, Business Overview)

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

• BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
  

Process Overview

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The process involves maintenance activities performing validation of mortgage documents against system of records, resolves maintenance requests received from various departments by performing system of record updates to mortgage accounts per business guidelines

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Associate is required to check all critical/non critical elements of the work performed by upstream processes and ensure zero customer impact leading to regulations.

Responsibilities

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• Adherence to the SLA’s – productivity, turn-around-time, and accuracy
• Engage in improving processes through reengineering, system checks, process automation
• Need to adhere and meet all Risk, Control and Regulatory Metrics defined for the business
• Interact with client on transactional issues
• Act as a change agent and provide implementation assistance as and when the need arises
• Provide subject matter expertise on processes
  

Requirements

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• Education - Graduate in any stream
• Certifications If Any – None
• Mandatory skills -
• Excellent communication skills & Interpersonal skills
• Should be a team player
  

• Desired skills –
• Good oral / written Communication skills
• Excellent time management skills
• Highly motivated, able to work independently, self-starter; and problem/solving/analytical
• Reporting & MIS skills
• Willingness to learn and adapt to changes
• Understanding of Mortgage operations & basic banking knowledge
  

Work Timings

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• Shift Type (Rotational Shifts/Fixed): Rotational
• Process Timings: 7:00 AM to 06:30 AM IST (any 9 Hrs. shift as per business requirements)
• Weekends Off (Y/N): Yes
  

Job Location

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GIFT