Team Leader Operations

Team Leader Operations

What You Will Do: Key Responsibilities

• Oversee team operations

  , provide supervision, and delegate work based on the skill set of each individual.
• Ensure the smooth

  execution of workflows and processes

  , and complete assignments within defined timelines.

• Allocate tasks to staff

  and make sure work is completed on time, ensuring that the performance of the staff is of a high standard.

• Measure and manage the team to meet performance targets

  .
• Conduct

  performance reviews

  , discuss and resolve problems, and

  motivate employees

  to maximize output.
• Take action to

  improve the performance of team members

  who are in the bottom quartile.
• Engage with team members, treating them as individuals to understand their needs and challenges.
• Create and update

  daily reports and dashboards

  to keep management informed of team performance.
• Understand Department standards and procedures and help ensure that

  quality standards are consistently met

  .

What You Will Bring: Qualifications

Experience & Skills:

• Previous

  Team lead Experience

  in ITES, SEO, Digital Marketing, Content, or BPO.
• The ability to manage a team of 10-15 independently.
• A

  good understanding of team management

  .
• Excellent

  presentation & communication skills

  .

• Publishing domain knowledge

  is preferred.

Education:

• MBA/PGDM Graduates can only apply

  .