Team Leader for Apria Fax Intake (Non Voice)

The role of a Team Leader Operations at Sagility is to assist in managing overall account performance and financial profits by coaching and developing Senior Process Consultants to deliver quality performance. You will be responsible for overseeing Senior Process Consultants to ensure successful day-to-day operations. As a Team Leader Operations for Apria Fax Intake (Non-Voice), you are required to have a minimum educational qualification of Any Graduate and at least 3+ years of experience in RCM-AP/AR (Non-Voice), including 12 months in a supervisor capacity. Experience in the healthcare industry is preferred. Your key responsibilities will include providing day-to-day leadership, coaching, and development support to direct reports (Senior Process Consultants). You will review operating statistics regularly to ensure that client and organizational goals are being met in areas such as service quality and timeliness. Identifying areas of process improvement and implementing resolutions will be crucial to increase client satisfaction and company profitability. Additionally, you will oversee enhancements to client programs and ensure process quality for all work performed by the team. It is important for you to participate in client visits and roundtables to provide insights on program performance or new programs being offered. Collaboration with the Manager Operations to balance the needs of individual teams with the entire organization is key. You should promote teamwork, provide growth development opportunities, and maintain a safe work environment while delivering the highest quality service to internal and external customers, in compliance with HIPAA regulations. Mandatory skills for this role include exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Proficiency in necessary technology, ability to drive efficiency and productivity, coach and motivate employees, strategically lead and develop teams, delegate and manage workloads, and drive continuous improvement efforts are essential. You should also possess advanced customer focus and service skills. Preferred skills for this position include basic financial analysis (cost-effectiveness, cost-benefit etc.). This position is based in Hyderabad, India.,