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Team Leader-Customer Support

Team Leader-Customer Support

Coox Online

1 - 5 years

2 - 5 Lacs

Noida

Posted:1 day ago| Platform:

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Skills Required

marketing escalations operations team motivation leadership business operations customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles & Responsibilities
Lead and manage the operations team to ensure efficient handling of bookings Coordinate between operations and marketing teams, customers, partners & vendors to improve service execution Manage end-to-end business operations, handle queries, complaints, escalations and ensure smooth execution of processes Ensure consistent supply by onboarding new partners & vendors and launch new cities and services Provide training and motivation to the team, ensuring high level of employee satisfaction and employee retention Define and analyze metrics and KPIs to efficiently track progress Perks Rewards, Incentives & Bonuses Special Meals & Food Trials Startup Exposure Full of Learnings Other Details Need people who are energetic, confident and street smart Great communication and soft skills Foodies are preferred

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Team Leader-Customer Support

Noida

1.0 - 5.0 yrs

INR 2 - 5 Lacs

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Coox Online

Food & Beverage

Foodtown

50-100 Employees

4 Jobs

Key People

John Doe

CEO
Jane Smith

Chief Marketing Officer
Mike Johnson

Head of Operations

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Team Leader-Customer Support