We are seeking a dynamic and organized individual to join our team as Process Associate- Care Coordination. In this role, you will be responsible for providing excellent customer service to patients through virtual channels, ensuring their needs are met efficiently and effectively. You will play a crucial role in coordinating patient appointments, meetings, and calls to ensure seamless communication and scheduling within our virtual healthcare environment. • Serve as the primary point of contact for patients and families to address concerns, feedback, and inquiries. • Advocate for patients to ensure their needs are met and concerns are resolved promptly and with empathy. • Coordinate patient appointments virtually, ensuring accurate scheduling and allocation of resources. • Facilitate virtual meetings between patients and healthcare Care Manager. Schedule and, ensuring all necessary parties are present and appointments run smoothly. • Coordinate with clinical teams to schedule follow-up appointments. • Handle incoming calls from patients, directing them to the appropriate departments or individuals as needed. Always maintain a high level of phone etiquette and professionalism. • It will be your responsibility to maintain accurate patient records and documentation in electronic health records (EHR) systems, ensuring compliance with healthcare regulations and protecting patient privacy. • Maintain accurate patient records and appointment schedules using hospital management software. Ensure all patient information is kept confidential and handled in compliance with privacy regulations. Requirements • Bachelor’s degree in any field • At least 1 year of customer care or patients experience, handling inbound and outbound calls, preferably in healthcare. • Fluent in Russian language, English • Prior experience in a receptionist or administrative role, preferably in a healthcare setting. • Excellent verbal and written communication skills. • Ability to handle sensitive information with discretion and maintain a professional demeanor.

We are seeking a dynamic and organized individual to join our team as Process Associate- Care Coordination. In this role, you will be responsible for providing excellent customer service to patients through virtual channels, ensuring their needs are met efficiently and effectively. You will play a crucial role in coordinating patient appointments, meetings, and calls to ensure seamless communication and scheduling within our virtual healthcare environment. -Serve as the primary point of contact for patients and families to address concerns, feedback, and inquiries. -Advocate for patients to ensure their needs are met and concerns are resolved promptly and with empathy. -Coordinate patient appointments virtually, ensuring accurate scheduling and allocation of resources. -Facilitate virtual meetings between patients and healthcare Care Manager. Schedule and, ensuring all necessary parties are present and appointments run smoothly. -Coordinate with clinical teams to schedule follow-up appointments. -Handle incoming calls from patients, directing them to the appropriate departments or individuals as needed. Always maintain a high level of phone etiquette and professionalism. -It will be your responsibility to maintain accurate patient records and documentation in electronic health records (EHR) systems, ensuring compliance with healthcare regulations and protecting patient privacy. -Maintain accurate patient records and appointment schedules using hospital management software. Ensure all patient information is kept confidential and handled in compliance with privacy regulations. Requirements -Bachelor degree in any field -At least 1 year of customer care or patients experience, handling inbound and outbound calls, preferably in healthcare. -Fluent in Russian language, English -Prior experience in a receptionist or administrative role, preferably in a healthcare setting. -Excellent verbal and written communication skills. -Ability to handle sensitive information with discretion and maintain a professional demeanor. ","

We are seeking a dynamic and organized individual to join our team as Process Associate- Care Coordination. In this role, you will be responsible for providing excellent customer service to patients through virtual channels, ensuring their needs are met efficiently and effectively. You will play a crucial role in coordinating patient appointments, meetings, and calls to ensure seamless communication and scheduling within our virtual healthcare environment. - Serve as the primary point of contact for patients and families to address concerns, feedback, and inquiries. - Advocate for patients to ensure their needs are met and concerns are resolved promptly and with empathy. - Coordinate patient appointments virtually, ensuring accurate scheduling and allocation of resources. - Facilitate virtual meetings between patients and healthcare Care Manager. Schedule and, ensuring all necessary parties are present and appointments run smoothly. - Coordinate with clinical teams to schedule follow-up appointments. - Handle incoming calls from patients, directing them to the appropriate departments or individuals as needed. Always maintain a high level of phone etiquette and professionalism. - It will be your responsibility to maintain accurate patient records and documentation in electronic health records (EHR) systems, ensuring compliance with healthcare regulations and protecting patient privacy. - Maintain accurate patient records and appointment schedules using hospital management software. Ensure all patient information is kept confidential and handled in compliance with privacy regulations. Requirements - Bachelor degree in any field - At least 1 year of customer care or patients experience, handling inbound and outbound calls, preferably in healthcare. - Fluent in Russian language, English - Prior experience in a receptionist or administrative role, preferably in a healthcare setting. - Excellent verbal and written communication skills. - Ability to handle sensitive information with discretion and maintain a professional demeanor. ","