Team Leader //Assistant Manager//BPO//Kolkata

Leading BPO in Kolkata

Hiring For Team Leader/Assistant Manager

International Voice Process

CTC UPTO 8 LPA

Require min 1 Year as Team Leader Experience in International BPO in VOICE PROCESS

Strong in Operations Matrices like Attrition, Shrinkage, CSAT

Shifts 24*7

Call 8467054123 or mail CV at simmi@hiresquad.in

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability

Description Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations

• Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed

• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

• Stay current on internal work processes, policies and procedures. Attend required manager development training

Preferred candidate profile

Must be Working as Team Leader in International BPO

Must have Good Communication Skills

Experience in Voice Process

Perks and benefits

Good Incentives

Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in