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4.0 - 9.0 years

8 - 16 Lacs

Pune

Hybrid

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Provide first-level support for technical issues via chat, email, and video calls Troubleshoot software, hardware, and network-related problems Install and configure software and applications

Posted 5 hours ago

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0.0 years

1 - 3 Lacs

Chennai

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Configure desktop and laptop Active Directory user management and basic knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Required Candidate profile Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Microsoft outlook Basic server Knowledge 2014 to 2024 batch can apply Male candidates only

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1.0 - 6.0 years

3 - 7 Lacs

Chennai, Bengaluru

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Job Title: Service Desk Analyst / Service Desk Technician Department: IT Support / IT Services Location: Chennai Reports To: IT Support Manager / Service Desk Lead Job Summary: We are seeking a customer-focused and technically skilled Service Desk Analyst to provide first-line support to end-users. This role involves diagnosing, resolving, and escalating technical issues, ensuring minimal disruption to business operations and excellent user satisfaction. Key Responsibilities: Serve as the first point of contact for end-users via phone, email, chat, or ticketing system. Troubleshoot and resolve IT issues related to hardware, software, network, and applications. Log, categorize, prioritize, and track incidents and service requests in the ITSM system (e.g., ServiceNow, Jira, Freshservice). Provide support for Windows, macOS, Office 365, VPN, printers, and mobile devices. Follow standard procedures and protocols for issue resolution and escalation. Ensure proper documentation of incidents, problems, and solutions in the knowledge base. Assist in onboarding/offboarding users, including account creation, equipment setup, and access rights. Maintain excellent communication with users throughout the lifecycle of support requests. Collaborate with other IT teams to resolve complex issues. Identify recurring issues and suggest improvements or preventive measures. Required Qualifications: 08 years of experience in a service desk, help desk, or IT support role. Strong understanding of computer systems, mobile devices, and other tech products. Familiarity with ITSM tools and remote support solutions. Excellent problem-solving skills and attention to detail. Strong verbal and written communication skills. Customer-first mindset with the ability to manage multiple tasks effectively. Preferred Qualifications: IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft 365 Certified). Experience in supporting Active Directory, Exchange, VPN, or cloud-based systems. Knowledge of ticketing systems like ServiceNow, Zendesk, or similar platforms. Familiarity with security best practices. Contact Aditya - 9686682465 / 7259027282 / 7259027295 / 7760984460 / 9900024811

Posted 10 hours ago

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3.0 - 5.0 years

3 - 4 Lacs

Kolkata

Remote

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NO CAREER GAPS Excellent Spoken English 3 - 5 yrs Exp in Desktop Support + AD + O365 Admin Night Shift Active Directory Office 365 Admin Center SCCM, RMM Tools Windows Active Directory Outlook, VPN WApp CV: 888-464-3032 Call: 022-4614-1600 Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

Posted 13 hours ago

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3.0 - 5.0 years

3 - 4 Lacs

Bengaluru

Remote

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NO CAREER GAPS Excellent Spoken English 3 - 5 yrs Exp in Desktop Support + AD + O365 Admin Night Shift Active Directory Office 365 Admin Center SCCM, RMM Tools Windows Active Directory Outlook, VPN WApp CV: 888-464-3032 Call: 022-4614-1600 Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

Posted 13 hours ago

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3.0 - 5.0 years

3 - 4 Lacs

Hyderabad

Remote

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NO CAREER GAPS Excellent Spoken English 3 - 5 yrs Exp in Desktop Support + AD + O365 Admin Night Shift Active Directory Office 365 Admin Center SCCM, RMM Tools Windows Active Directory Outlook, VPN WApp CV: 888-464-3032 Call: 022-4614-1600 Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

Posted 13 hours ago

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3.0 - 5.0 years

3 - 4 Lacs

Pune

Remote

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NO CAREER GAPS Excellent Spoken English 3 - 5 yrs Exp in Desktop Support + AD + O365 Admin Night Shift Active Directory Office 365 Admin Center SCCM, RMM Tools Windows Active Directory Outlook, VPN WApp CV: 888-464-3032 Call: 022-4614-1600 Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

Posted 13 hours ago

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0.0 years

1 - 2 Lacs

Chennai

Work from Office

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Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Microsoft outlook Knowledge in DNS,DHCP Active Directory Networking Concepts Required Candidate profile Configure desktop and laptop Troubleshooting Network connectivity in a LAN/WAN environment Knowledge of network troubleshooting, Ethernet and IP configuration 2014 to 2024 batch Male candidates only

Posted 2 days ago

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2.0 - 7.0 years

3 - 5 Lacs

Navi Mumbai

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Designation : IT & Admin Executive Qualification : IT Graduate Experience : 3-5 years Location : Navi Mumbai Job Description: Installing, configuring and diagnosing of computer hardware, networks, printers, scanners and software. Excellent knowledge of installing an all types of windows application including latest OS, Outlook mail configuring and MS teams. Good knowledge of managing video conferencing system. Good understanding of active directory users, computers and user rights, workstation joining to domain etc. Replacing and upgrading defective or outdated components when necessary. Researching and recommending new approaches to improve the networked computer system. Basic knowledge of Server virtualization, VMWare and Firewall. Well knowledge of network cabling, Internet, LAN, VPN & WAN. CCTV surveillance system configuring, monitoring and maintains. Telephone intercom system maintenance. Maintenance of Time attendance system and Door access control. Support admin team with administrative activities. Skills: Good with MS office Good written and verbal communication Good knowledge of network cabling, Internet, LAN, VPN & WAN.

Posted 3 days ago

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3.0 - 6.0 years

3 - 4 Lacs

Chennai

Work from Office

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Responsibilities: * Ensure system security & compliance * Manage servers & software troubleshoot issues * Install hardware components * Provide system support to users * Maintain IT infrastructure Marriage & childbirth gifts Health insurance Accidental insurance

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0.0 - 7.0 years

4 - 5 Lacs

Bengaluru

Work from Office

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Amazon.ins Fulfillment by Amazon (FBA) Credit Operations team is seeking a highly motivated Investigation Specialist to help manage daily operational aspects supporting both our Merchant and Customer experience. Our teams objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of Amazon s shipping and customer service. FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon.ins customer centric focus applied to the Merchant experience. The Investigation Assistant will support Sellers, Associates, and Management while ensuring program standards for individual and team performance are met. Bachelors degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience with Excel Excellent team player capable of learning and sharing knowledge in a team environment. Knowledge of FBA. Comfortable working on excel, using pivots and using basic level of automation. Basic knowledge of SQL. Experience in either of Investigations / Payments / Security or Banking domain.

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1.0 - 4.0 years

0 - 3 Lacs

Mumbai Suburban

Work from Office

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We are seeking a proactive and technically skilled IT Support Executive with 1-3 years of hands-on experience in managing desktops, laptops, network printers, basic networking, and CCTV systems. The ideal candidate will provide day-to-day technical support, troubleshoot hardware issues and ensure smooth IT operations- Manage and maintain desktops, laptops, and network printers. Provide technical support and resolve user issues in a timely manner. Troubleshoot hardware and software problems for Windows and Mac systems. Install and update computer software and operating systems. Handle system part replacement for desktops and laptops. Coordinate with vendors for hardware/software procurement and support. Maintain IT asset inventory and ensure asset management practices. Set up, install, and monitor CCTV security systems. Assist with basic network troubleshooting (LAN, WAN, WLAN). Use remote connection tools to support users when needed. Experience: 1-3 Years Desired Skills : 1-3 years of relevant experience in IT support or technical assistance. Proficiency in Windows and macOS operating systems. Familiarity with software applications and remote desktop tools. Strong problem-solving, communication, and interpersonal skills. Basic understanding of LAN, WAN, and WLAN networking concepts. Experience in CCTV installation and monitoring is a plus. Ability to multitask and prioritize tasks in a fast-paced environment. Interested candidates can send in their CVs to meghna.patil@kgkmail.com

Posted 3 days ago

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8.0 - 13.0 years

5 - 10 Lacs

Pune

Work from Office

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Senior IT Support Engineer: Firewall,laptop,printer&network Email&user data backup,,assets taking care,CCTV&Attendance Excellent troubleshooting skills work independently & in a team environment. share your updated resume on hr@wiggles.in

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10.0 - 20.0 years

60 - 100 Lacs

Chennai, Bengaluru, Mumbai (All Areas)

Work from Office

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- Provide technical support for computer hardware, software, and network issues - Troubleshoot and resolve technical problems via phone, email, or in-person - Install, configure, and maintain computer systems, software, and peripherals

Posted 4 days ago

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10.0 - 15.0 years

7 - 11 Lacs

Hyderabad

Work from Office

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The IT Support Team Manager within Backbaud Corporate IT is a hybrid roe, providing eadership to direct reports and technica support, incuding compex troubeshooting and customer support for the companys endpoints. This roe is aso accountabe for managing oca vendors that service Backbaud. The roe coaborates cosey with the IT Support System Engineering teams to ensure exceent system support. What You Do Peope Management Responsibiities Coach and manage IT support staff on KPIs, customer focus, knowedge management, and reated activities. Provide deveopment opportunities for team members. Faciitate team meetings and training sessions. Manage performance reviews and provide constructive feedback. Foster a coaborative and positive team environment. Endpoint Support Assist with in-office support needs, incuding ive support requests (in-person, phone, and chat). Support for endpoints (Desktop environment, VDI, mobie devices). Hardware maintenance, instaation, troubeshooting, and evauation for use cases. Desktop software instaation and troubeshooting. Desktop image depoyment and maintenance. Configure, insta, maintain, and repair various endpoint products (PCs, MACs, scanners, printers, periphera devices). Mobie device management. Understanding of Microsoft Entra ID, Microsoft MFA, and physica authentication tokens (e.g., Yubikey technoogy). Experience in IT service management processes (Request Fufiment, Incident management, Change management). Endpoint Management Responsibiities Ensure compiance with Standard Operating Procedures (SOP) and Service Leve Agreements (SLA). Coordinate preventive maintenance and service programs for endpoint devices. Provide Service Desk escaation support. Anayze probem trends, determine root causes, and make recommendations to the team and management. Conduct compex troubeshooting and root cause anaysis. Knowedge Management Appy Knowedge Centered Soutions (KCS) methodoogy to daiy incident management. Create new knowedge base artices based on customer incidents. Edit and update current knowedge base artices. Coaborate with appication support to deveop new knowedge for the team. Other Skis: IT management experience with office moves or new office setups. Vendor management experience, interfacing with third-party vendors to ensure agreed-upon services are fufied. What you' bring 10 years reevant professiona experience, 5 years or more manageria experience In-depth knowedge of Windows OS and MS Office suite products. Experience with Appe operating systems and mobie devices. Experience with ServiceNow or other ticket tracking software. Soid experience in ITIL service management processes, with practica knowedge in Service Transition ifecyce processes. CertificationsA+, Net+ recognized. Must have experience managing 3rd party service deivery vendors. Abiity to work fexibe hours as required by business priorities Stay up to date on everything Backbaud, foow us on Linkedin, X, Instagram, Facebook and YouTube Backbaud is proud to be an equa opportunity empoyer and is committed to maintaining an incusive work environment. A quaified appicants wi receive consideration for empoyment without regard to race, coor, reigion, gender, gender identity or expression, sexua orientation, nationa origin, physica or menta disabiity, age, or veteran status or any other basis protected by federa, state, or oca aw.

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3.0 - 6.0 years

3 - 5 Lacs

Anand, Vadodara

Work from Office

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Troubleshoot Desktop/Laptop/Workstation Hardware as well Network issues. Handling Tickets, Managing Assets and Inventory data. Responsible for local procurement of IT Assets & accessories. Provide support and troubleshooting as an when required. Required Candidate profile BE/MCA/Msc IT with 3+ years of experience as System Admin / IT Admin executive. Must be good at Networking, System Configuration and troubleshooting. Job opening is based near Vadodara.

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1.0 - 6.0 years

3 - 7 Lacs

Chennai, Bengaluru

Work from Office

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Job Title: Service Desk Analyst / Service Desk Technician Department: IT Support / IT Services Location: Chennai Reports To: IT Support Manager / Service Desk Lead Job Summary: We are seeking a customer-focused and technically skilled Service Desk Analyst to provide first-line support to end-users. This role involves diagnosing, resolving, and escalating technical issues, ensuring minimal disruption to business operations and excellent user satisfaction. Key Responsibilities: Serve as the first point of contact for end-users via phone, email, chat, or ticketing system. Troubleshoot and resolve IT issues related to hardware, software, network, and applications. Log, categorize, prioritize, and track incidents and service requests in the ITSM system (e.g., ServiceNow, Jira, Freshservice). Provide support for Windows, macOS, Office 365, VPN, printers, and mobile devices. Follow standard procedures and protocols for issue resolution and escalation. Ensure proper documentation of incidents, problems, and solutions in the knowledge base. Assist in onboarding/offboarding users, including account creation, equipment setup, and access rights. Maintain excellent communication with users throughout the lifecycle of support requests. Collaborate with other IT teams to resolve complex issues. Identify recurring issues and suggest improvements or preventive measures. Required Qualifications: 08 years of experience in a service desk, help desk, or IT support role. Strong understanding of computer systems, mobile devices, and other tech products. Familiarity with ITSM tools and remote support solutions. Excellent problem-solving skills and attention to detail. Strong verbal and written communication skills. Customer-first mindset with the ability to manage multiple tasks effectively. Preferred Qualifications: IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft 365 Certified). Experience in supporting Active Directory, Exchange, VPN, or cloud-based systems. Knowledge of ticketing systems like ServiceNow, Zendesk, or similar platforms. Familiarity with security best practices. Contact Aditya - 9686682465 / 7259027282 / 7259027295 / 7760984460 / 9900024811

Posted 4 days ago

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2.0 - 7.0 years

5 - 8 Lacs

Vapi

Work from Office

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Data Management: Gathering, analyzing, and presenting data from various sources in a clear and understandable format. Reporting: Preparing timely and accurate MIS reports and dashboards for stakeholders, often on a regular basis Required Candidate profile system Support Providing support and maintenance for existing MIS systems, ensuring they are functioning efficiently.Process Improvement, Identifying areas where MIS systems can be improved t increase

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0.0 years

1 - 2 Lacs

Chennai

Work from Office

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Active Directory user management and knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Required Candidate profile Excellent problem solving and multitasking skills Basic server Knowledge Knowledge of network troubleshooting, Ethernet and IP configuration 2014 to 2024 batch can apply Male candidates only

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5.0 - 10.0 years

5 - 7 Lacs

Mumbai

Work from Office

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Responsibilities: * Provide desktop, IT & hardware support * Manage printers & systems administration * Configure CCTV system * Troubleshoot technical issues promptly * Collaborate with team on network solutions

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3.0 - 5.0 years

3 - 5 Lacs

Pune

Remote

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NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

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3.0 - 5.0 years

3 - 5 Lacs

Kolkata

Remote

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NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

Posted 5 days ago

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3.0 - 5.0 years

3 - 5 Lacs

Bengaluru

Remote

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NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

Posted 5 days ago

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3.0 - 5.0 years

3 - 5 Lacs

Hyderabad

Remote

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NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

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6.0 - 11.0 years

8 - 12 Lacs

Pune

Work from Office

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To ensure that adequate support related to IT software is provided to the user departments of the organisation. To ensure that all the new processes are mapped in the given system as per the recommendations of the HOD. Required Candidate profile Work flow creation on SAP Manage and oversee ERP systems and related task Develop and implement processes for managing and maintaining ERP systems Provide support and training to end-users

Posted 6 days ago

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Exploring System Support Jobs in India

The system support job market in India is thriving with numerous opportunities for job seekers looking to kickstart or advance their careers in this field. System support professionals play a crucial role in ensuring the smooth functioning of IT systems and providing technical assistance to users within an organization.

Top Hiring Locations in India

  1. Bangalore
  2. Pune
  3. Hyderabad
  4. Chennai
  5. Mumbai

These cities are known for their vibrant IT industry and are actively hiring for system support roles.

Average Salary Range

The average salary range for system support professionals in India varies based on experience levels. Entry-level professionals can expect to earn between INR 3-5 lakhs per annum, while experienced professionals with 5+ years of experience can earn upwards of INR 10 lakhs per annum.

Career Path

A typical career progression in system support may involve starting as a System Support Specialist, moving on to roles such as System Administrator, Network Administrator, and eventually advancing to positions like IT Manager or IT Director.

Related Skills

In addition to system support expertise, professionals in this field are often expected to possess skills such as: - Troubleshooting abilities - Knowledge of operating systems - Networking fundamentals - Strong communication skills - Customer service orientation

Interview Questions

  • What is the role of a system support specialist in an organization? (basic)
  • Can you explain the difference between hardware and software issues? (medium)
  • How do you approach troubleshooting a network connectivity problem? (medium)
  • What steps would you take to secure a system from potential cyber threats? (advanced)
  • How do you prioritize and manage multiple system support tickets simultaneously? (medium)
  • Describe a challenging system support issue you resolved and how you tackled it. (advanced)
  • What monitoring tools have you used in previous roles for system performance analysis? (medium)
  • How do you ensure regular system backups are performed and maintained? (basic)
  • Explain the importance of documentation in system support. (basic)
  • What is your experience with cloud-based systems and services? (medium)
  • How do you stay updated with the latest trends and technologies in system support? (basic)
  • Can you walk us through your approach to training end-users on new systems or software? (medium)
  • How do you handle escalated system support issues from non-technical users? (medium)
  • What role do you think automation plays in system support tasks? (advanced)
  • Have you worked with any specific IT service management (ITSM) tools? (medium)
  • How do you ensure compliance with data protection regulations in your system support activities? (advanced)
  • Describe a time when you had to collaborate with other IT teams for a system support issue resolution. (medium)
  • How do you approach system upgrades and migrations without disrupting daily operations? (medium)
  • What are your thoughts on remote system support and troubleshooting? (basic)
  • How do you prioritize system maintenance tasks to minimize downtime? (medium)
  • Can you explain the concept of virtualization and its relevance in system support? (medium)
  • How do you handle confidential information while troubleshooting system issues? (basic)
  • Describe a time when you had to communicate complex technical information to a non-technical audience. (medium)
  • What are your thoughts on continuous improvement in system support processes? (basic)

Closing Remark

As you embark on your journey to explore system support jobs in India, remember to showcase your technical skills, communication abilities, and problem-solving prowess during interviews. Prepare diligently, stay updated with industry trends, and apply confidently to secure your dream job in the dynamic field of system support. Good luck!

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