System Analyst

System Analyst

Roles and Responsibilities:

• Monitor and ensure the overall health of all Trellix ePO Blackberry Workspace, MDM (Mobile Device Management), and Titus Data classification components, including the platforms on which they are installed.
• Collaborate with Level 1 support teams to escalate and triage issues efficiently.
• Conduct in-depth analysis of ePO logs, events, and data to identify root causes and trends.
• Assist in the configuration, installation, and deployment of the Trellix ePO solution for clients.
• Handle incidents related to platforms and escalate to the next level if required.
• Troubleshoot issues related to Blackberry Workspace, MDM, and Titus Data classification components, identify root causes, and take corrective/preventive actions.
• Establish and implement project communication plans, providing status updates to affected staff and stakeholders.
• Demonstrate proficiency with the management of Proxy / WAF (Web Application Firewall) / NDLP (Network Data Loss Prevention).
• Work effectively in Windows, Linux, and Unix environments.
• Perform Incident, problem, service request management, and configuration management for Proxy / WAF / NDLP solutions.
• Implement and maintain network security policies, standards, and procedures.
• Deploy and maintain access and security policies for Proxy / WAF / NDLP solutions.
• Maintain service levels as well as oversee the day-to-day configuration, administration, and monitoring of the network security infrastructure in a 24/7 environment.
• Coordinate with OEMs (Original Equipment Manufacturers) for Technical Assistance Center (TAC) support, Return Merchandise Authorization (RMA), replacement, and reconfiguration of faulty devices/appliances.
• Conduct periodic reviews with OEM and Client management teams.
• Work on 24X7 rotational shifts.
• Submit daily/monthly/quarterly reports and SLA compliance reports.

Required Skills/Abilities:

• Good knowledge about McAfee ePO, EDR (Endpoint Detection and Response), Titus, and MDM.
• Excellent analytical, logical thinking, and problem-solving skills.
• Excellent verbal and written communication skills.
• Thorough understanding of information technology procedures and practices.
• Ability to motivate groups of people to complete a project in a timely manner.
• Ability to handle platform upgrades released/recommended by OEM.
• Good to have experience/knowledge about McAfee Application Control/proxy Web Gateway.
• Excellent leadership abilities.
• Ability to problem-solve under pressure.

Preferable Certifications:

• CEH (Certified Ethical Hacker)

Qualifications:

• B.E./B.Tech/B.Sc.