2106 System Administration Jobs - Page 23

function reports to Telco Cloud Build & Run Head of Telco Cloud Build & Run experts M4 Mgr, Telco Cloud mission / role purpose The Senior Cloud Network Engineer is accountable for integrating new functional devices, VNF/CNF services, connectivity and on time error-free configuration changes in Orange SD-X network and respective services, using HMI (CLI, Gitlab pipelines, scripts) or contribute to coding intended for this purpose In order to accomplish this goal, this individual will interface with Vendors and internal entities responsible of Cloud Infrastructure and services design,deployment and monitoring of hardware and services (including operational teams) This individual will also need to develop and provide the highest level of support related to SDN/OPC Infrastructure key result / decision areas (outcomes) Operational validation of cloud network infrastructure, service design, orchestration chain, security flows, network related changes Minimized single point of failures and verified failover scenarios Validated capacity and performance of Cloud Infra and virtualized appliances during provisioning and change management stages Minimized time to mitigate or resolve the service or shared infrastructure caused by faulty system or software related issue Create, test and maintain reusable code (Python/Ansible scripts, APIs) intended to deploy and maintain shared cloud infrastructure elements based on input from Vendors, Design and operational teams Safe delivery of new platforms and services with minimum customers disruption and adapted through the Automation Ecosystem Study and build of migration plans to implement target topology and/or design Proper customer notification and minimized disruption and impact during changes Changes delivered on time as per upstream teams and business expectations Coordinate and activate managed customer SDN changes: Understand all technical details for the change, topology and traffic flow Notify customer if request is out of configuration guidelines and validate scheduling and impact track and report on all changes received Increased success rate and satisfaction on customer changes Increased customer services availability Create detailed and clear Infrastrure or Service Change Guidelines to Network Operations to smoothly implement changes with a combination of automated and manual steps including fallback and pre-post checks checkpoints Guarantee failure detection and fallback procedures during changes for owned activatioin or handed over to external teams Proactive audit of Cloud infrastructure to identify potential vulnerabilities and weakness Own infrastructure and service levelling, compliance to security and engineering rules and ensure minimum level of operational and security weaknesses on the SDN infrastructure Decreased failure rate related to latent configuration mistakes, faulty system and improved Clound infrastructure security (reflected on security audits) Internal support and presentations on the areas of automation and data analytics Accelerated provisioning, volume configuration and decreased testing times Improved documentation and adaptability of internal tools Provide weekly report to management on activity and performance Improved and informed management decisions making Promote and mentor automation and network related skills within team Leveling of Network Engineers on the areas of SDN/Virtualization and Automation Maintain a thorough understanding of the corporate tools , systems, and processes required to provide quality provisioning and Change Management More effective interface with external teams leading to short delivery times with optimum performance Technical Lead of projects requiring edge technologies on respective area of expertise Innovation and Introduction of new features Provide and implement workaround to minimize the incident downtime and restore the infrastructure and services Document knowledge base symptoms and workaround for issues Analyze impacts to mitigate risks Proactively identify opportunities to prevent new incidents Minimize the number of incidents impacting our Customers Incidents Resolution with shortest time to re-establish service to foster Customers Satisfaction knowledge and abilities Ability to drive/organize projects with advanced skills or technology challenges Ability to ability to work in a virtual team and multicultural environment Ability to identify problems and work to resolution as required Ability to self teach and adapt to technology evolution and changes Ability to collaborate and proactive communication to synthetize complex problems or design issues education, qualifications, and certifications College/University Degree or Master in Engineering, Computer Scince or other relevant area English Fluent speaker experience Minimum of 8 years related work experience in organizations within the Telecom or IT/Software industry Python and/or Ansible experience on IT/networking environment Agile and Devops experience behavioral skills skill target proficiency level expected 1 Agility to interact within a technical team Proficient 2 Flexibility as evolving in a technology changing environment Proficient 3 Innovation and out of box thinking Proficient 4 results driven and commited Advanced 5 communication Proficient 6 Autonomy and self motivated Advanced professional skills skill target proficiency level expected 1 Cisco CCNP or Juniper JNCIP level Advanced - Must Have 2 Red Hat Ansible Proficient - Must Have 3 Service Provider Juniper configuration expertise Intermediate - Must Have 4 Python Proficient - Preferable 5 Git and Gitlab Developing - Preferable 6 Redhat System administration Advance - Must have 7 Openstack and Openshift knowledge Advance - Must have 8 Contrail knowledge Intermediate - Preferable 9 Kubernetes Advanced - Must have 10 Presentation and organization skills Proficient - Preferable 11 Agile Facilitator, Presentation and organization skills Proficient - Must have Hosted Wholesale OINIS

Infinite Computer Solutions India Pvt. Ltd. is looking for Senior Software Test Engineer to join our dynamic team and embark on a rewarding career journey Excellent software troubleshooting skills Ability to design and write complex software testing procedures Presenting test reports to management and suggesting software fixes Finalizing and documenting testing procedures You will be responsible for evaluating software functions and designing test protocols to ensure that products work as intended

Job Overview: We are seeking a versatile, driven individual with superb communication and decision-making skills, and a passion for best-in-class customer service to join a successful Service Desk team within Arms IT department. By providing exceptional, timely, and effective first-line support to Arms employees and partners, you will have a measurable impact on the success of Arm. As well as providing exemplary support to users, ensuring we meet SLAs and XLAs, identifying opportunities for growth, improvement and support other team members. Responsibilities: Resolve and triage incidents/requests in line with SLAs/XLAs and quality standards Deliver first-line resolutions and ensured proper escalate to relevant teams Escalate potential SLA breaches and critical (P1/P2) incidents to appropriate teams Monitor queues to identify trends and flagged recurring issues for problem management Maintain and improve knowledge base documentation Support the team as a mentor by modeling standard processes, promoting knowledge sharing, and fostering a culture of collaboration. Act as shift coordinator, ensuring service continuity and effective handovers Propose and contribute to shift-left and automation initiatives for service improvement Required Skills and Experience: 5+ years within a Service Desk role. Exceptional communication and presentation skills. In-depth knowledge of ticket management tools including ServiceNow. Good understanding of incident and request management practices Good grasp of network principles: DHCP, DNS, TCP/IP, WAN, and LAN Basic knowledge of virtualization, storage infrastructure, HPC, and cloud services Experience in User Access Management (UAM) for on-prem and Azure AD, including fault resolution; familiarity with Microsoft Identity Manager Proficient in Windows, Mac, and Linux OS with hands-on system administration and core command-line usage Skilled in Microsoft 365 administration, including SharePoint, OneDrive, MS Teams; experience with Zoom and Slack Experience supporting Android and iOS devices, Intune MDM enrollment, and end-user fix "Nice to have" Skills and Experience: ITIL V4 Certification Knowledge of implementing AI solutions in an ITSM environment.

Job Description DUTIES & RESPONSIBILITES 1. Installs, patches, upgrades, configures, tunes and maintains the Oracle E-business Suite R12 on 11g/12c Oracle databases. 2. Collaborates with system and network administrators. 3. Assist developers/testers in non-production instances. 4. Participates in the design, implementation and testing of the disaster recover procedures. 5. Provides DBA support for custom application development efforts. 6. Provides level 1 support (24x7) for the Production environment ERP. 7. Analyze performance issues in the application, concurrent manager, and database tiers of E-Business Suite installations. 8. Assist developers with performance tuning. 9. Work with Oracle DBA for capacity planning, database space management. 10. Responsible for overall architecture, design, development, and support of all Oracle Application Technology Stack components including but not limited to Oracle E-Business Suite R12 11. Experience in implementing and supporting Oracle ERP Applications. 12. Ability to analyze and resolve difficult technical issues quickly in a high pressure environment. 13. Support 3rd party applications like Vertex, Boomi, Netsuite OpenAir, etc. 14. Write UNIX shell scripts. 15. Clone R12 environments. 16. Tunes the Oracle E-business R12 application, the Oracle databases and PL/SQL code. 17. Proactively identifies and corrects R12 performance problems and monitors space usage. 18. Ensures the R12 system is appropriately secured and periodically audits the security of the R12 system. 19. Support Audit related requirements. 20. Participate in on-call rotation providing 24X7 support. REQUIRED 1. Bachelors Degree in Computer Science, Information Systems, or equivalent. 2. Minimum of 5-6 years IT experience, with the following specific experiences: Oracle E-business R12 administration, Linux/Unix, PL/SQL coding, 3. Experience in running Oracle E-business R12 including activities like Patching, Cloning, Replication, System Administration, troubleshooting in HA and DR environments. 4. Good knowledge of SQL with Performance Tuning skills. 5. Experience administering Oracle EBS Financials. 6. Experience administering systems in Unix/Linux and Windows environments. 7. Experience using Oracle Enterprise Manager and other tools for availability and performance monitoring. 8. Excellent analytical, problem solving, interpersonal and communicational skills. 9. Must be able to work some weekends, nights and holidays.

ServiceNow ITOM developer The Infrastructure Support Engineer (Standard) is responsible for providing support for various IT infrastructure systems and ensuring their availability and reliability. They work on diagnosing and resolving hardware, software, and network-related issues and may also assist in maintaining system security and compliance. EXPERIENCE 4.5-6 Years SKILLS Primary Skill: Infrastructure Support Sub Skill(s): Infrastructure Support Additional Skill(s): Infrastructure Support

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Maintain and manage standards within disk and tape storage environments Proactively monitor storage systems to prevent issues and optimize performance Assist users with analysis and resolution of storage-related issues Allocate and reorganize datasets as needed Generate reports on storage utilization and growth trends Document all storage configurations and activities thoroughly Perform volume initialization and system dataset updates Primary Skills Expertise in IBM Disk and Tape Storage Management Proficiency in SMS (System Managed Storage) and CSM (Copy Services Manager) Strong understanding of ICF Catalog Structure and Management Experience with Tape Management, including scratch thresholds and Tapecopy Skilled in volume initialization, dataset creation, deletion, and recovery Familiarity with multi-CPU and Sysplex environments Strong troubleshooting skills in z/OS performance issues

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Has very deep understanding of software development principles and technical proficiency. Masters all phases of the software development lifecycle and drives innovation and industrialization. Works on highly complex tasks and problems and drives technical decisions at a high level. Clear evidence of thought leadership in the market. Builds, educates and integrates effective teams. Focuses on developing long term partnerships with clients. Takes full responsibility for outcomes. Has strong understanding of contractual, financial and technical considerations. Exhibits strong commercial management skills. Takes a high degree of responsibility and ownership of people issues. Skills (competencies) Verbal Communication

About this Job: Role title : Consultant SAP GRC Location : Pune Role Purpose: (i) Technical role, user and authorization management for SAP Systems (ii) Role Design and Segregation of Duties conflict remediation related projects (iii) Review critical and sensitive authorizations (iv) Ensure high level of compliance and user support Accountabilities: Translate functional specifications into SAP role design Design of SAP security roles to meet business requirements. GRC System administration Support various projects in regard to SAP role design, modification and maintenance Support the Change Management Process by ensuring consistency of security and roles across landscapes Support end-user Acceptance Testing/Integration testing Customized transaction technical validation Responsible for day to day technical support and resolution of security issues, troubleshooting sap security problems including approval procedures and all the necessary compliance Co-ordinate with functional/ABAP team Manage critical complex issues Critical success factors key challenges Strong awareness of technical/financial risks and effective ways of risk management Strong, effective communication in relation to key stakeholders (global, regional, local), including senior managers Global player: ability to think globally but to work effectively on regional and local level by considering different cultures and ways of working Knowledge, experience capabilities Understanding of information security baselining and risk frameworks/standards Understanding of periodic sap security reviews/audits Understanding and working experience in ITIL framework Understanding and working experience with a ticketing tool Experience in role design 2 - 3 years of experience in similar role Experience with BRF+ and MSMP Previous experience implementing and / or supporting GRC AC Experience with SAP in a decentralized environment is desirable Worked in large, multinational organizations Experience in maintaining GRC risk library, roles and authorizations (R/3, BW, HR), user administration, Proficient with GRC configuration. Experience in handling high-priority requests. Liaising with ABAP/Functional team on customized tcode development Must have worked on at least one implementation/roll out/upgrade. Clear understanding of business roles and processes. Good analytical skill. Firefighter configuration and maintenance GRC request administration Cross-System risk analysis configuration Support team members on technical issues Graduation / Post Graduation qualification in Computers/Engineering/Finance

A JD Edwards (JDE) Technical Administrator is responsible for the technical management of a JDE EnterpriseOne system, ensuring its optimal performance, stability, and security. This role involves installation, configuration, maintenance, and troubleshooting of the system, as well as managing user accounts and security. They also play a key role in system upgrades, performance monitoring, and recommending best practices. Key Responsibilities: System Administration: Installation, configuration, and maintenance of the JDE EnterpriseOne system. Technical Support: Troubleshooting system issues, providing support to end-users, and resolving technical problems. Security Management: Implementing and maintaining JDE security, including user profiles and access controls. System Upgrades: Participating in JDE version upgrades and applying ESUs/ASUs. Performance Monitoring: Monitoring system performance, identifying bottlenecks, and optimizing processes. Automation: Automating administrative tasks through scripting or other tools. Documentation: Creating and maintaining technical documentation for system processes and configurations. Collaboration: Working closely with other IT teams, developers, and business analysts to support the JDE environment. Problem Solving: Analyzing system issues, identifying root causes, and implementing solutions. Recommendations: Recommending new best practices, process improvements, and innovative solutions. Required Skills and Experience: Strong JDE Knowledge: Deep understanding of the JDE EnterpriseOne system, including CNC functionality, security, and package builds. Technical Proficiency: Experience with operating systems (Windows, Linux), databases (Oracle, SQL Server), and web servers (WebLogic, OAS). Problem-Solving Skills: Ability to troubleshoot complex issues, analyze root causes, and implement effective solutions. Communication Skills: Excellent verbal and written communication skills to interact with end-users and technical teams. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment. Experience with Upgrades: Experience with JDE EnterpriseOne upgrades, ESUs, ASUs, and other software updates. Scripting/Automation: Familiarity with scripting languages like PowerShell, Python, or Shell scripting. Analytical Skills: Ability to analyze system performance, identify areas for improvement, and recommend solutions. Teamwork: Ability to work effectively as part of a team and collaborate with other IT professionals. Mandatory Competencies Java - Linux Beh - Communication and collaboration At Iris Software, we offer world-class benefits designed to support the financial, health and well-being needs of our associates to help achieve harmony between their professional and personal growth. From comprehensive health insurance and competitive salaries to flexible work arrangements and ongoing learning opportunities, were committed to providing a supportive and rewarding work environment. Join us and experience the difference of working at a company that values its employees success and happiness.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and guidance to your team members while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application development milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and performance tuning.- Experience with database management and optimization techniques.- Familiarity with application lifecycle management tools.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in SAP Basis Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Intune, VMware AirWatch Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will engage in resolving client issues and ensuring system functionality. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for system maintenance.- Conduct regular system audits for performance optimization. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune, VMware AirWatch.- Strong troubleshooting skills in Microsoft Intune and VMware AirWatch.- Experience in system integration and configuration management.- Knowledge of mobile device management (MDM) solutions.- Familiarity with ITIL framework for service management. Additional Information:- The candidate should have a minimum of 5 years of experience in Microsoft Intune.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Red Hat OpenShift Good to have skills : Ansible on Microsoft Azure, Linux, KubernetesMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Platform Engineer, you will be responsible for creating both production and non-production cloud environments utilizing appropriate software tools tailored for specific projects or products. Your typical day will involve deploying automation pipelines and automating the processes of environment creation and configuration, ensuring that all systems are optimized for performance and reliability. You will collaborate with various teams to ensure seamless integration and functionality across platforms, contributing to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in troubleshooting and resolving technical issues related to cloud environments.- Collaborate with cross-functional teams to ensure alignment on project goals and deliverables.- Maintain & Run Management:Perform regular operational activities, including monitoring, troubleshooting and configuration changes. Operations of infrastructure and service stacks in Cloud. System management (upgrading, patching and tuning), compliance, capacity and performance management. Installation and upgrade of third-party products. Maintain and ensure high-availability on server or application level (through clustering or stand-by hosts).- Solution Deployment:Build and manage infrastructure resources, installation of Linux Operating System (Red Hat) on physical and virtual servers, on-prem and in cloud [Azure/GCP] using IaaS, PaaS and other technologies. Customer Support:Deliver exceptional support to internal and external stakeholders, ensuring high satisfaction level. Security & Vulnerability Management:Ensure compliance by onboarding all devices to respective security tools and, proactively improve stability and performance. Incident Response:Lead the investigation and response to performance or security issues, including root cause analysis and implementing corrective actions. Expertise & Development:Stay up to date with the latest technology trends and proactively innovate current approaches and solutions. Focus on automation opportunities.- Collaboration:Work closely with other areas to ensure seamless integration on technologies and processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Red Hat OpenShift.- Good To Have Skills: Experience with Linux, Kubernetes, Ansible on Microsoft Azure.- Strong understanding of cloud infrastructure and services.- Experience with automation tools and scripting languages.- Familiarity with container orchestration and management. 3+ years of experience in System Administration in a highly critical environment.- Expertise in Red Hat Linux 8 and 9. (Satellite, installation, system monitoring and maintenance, backup and recovery, tuning and troubleshooting, etc.)- Experience with deployment and operation of cloud resources (GCP, Azure)- Proficiency in automation of installation and deployment (Red Hat Satellite, Ansible, Terraform )- Experience with containerization and related tools (K8s, ArgoCD, Podman, Open Shift )- Experience in Server Clustering, Monitoring tools, DB administration, Network, Authentication, IP Protocol, Encryption and Active Directory is a plus.- Understanding and practical experience of ITIL framework- High commitment to delivery; adaptability & flexibility; strong sense of self-responsibility & ownership.- Drive to gain expertise on new technologies.- Good communication and analytical skills.- Proficiency in written and spoken English. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities:Epic Analyst will provide primary support for their designated application/module.Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.Provide on-going system support and maintenance based on support rosterRespond in a timely manner to system issues and requestsConduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPsPerform/support regular / periodic system patch, maintenance and verification.Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilizationPerform/support the work required to comply with audit and security requirements.Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: - Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities:Epic Analyst will provide primary support for their designated application/module.Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.Provide on-going system support and maintenance based on support rosterRespond in a timely manner to system issues and requestsConduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPsPerform/support regular / periodic system patch, maintenance and verification.Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilizationPerform/support the work required to comply with audit and security requirements.Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: - Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Microsoft Active Directory Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Ensure smooth functioning of production and development systems- Troubleshoot hardware and software issues- Implement technology at the operating system-level Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Active Directory- Strong understanding of IT operations- Experience in troubleshooting hardware and software issues- Knowledge of server and network areas- Familiarity with software solutions/vendors/brands Additional Information:- The candidate should have a minimum of 5 years of experience in Microsoft Active Directory- This position is based at our Bengaluru office- A 15 years full time education is required Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Architecture Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within defined operating models and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Ensure hardware/software support for configured services running on various platforms.- Implement technology at the operating system-level across all server and network areas.- Provide L1 and L2/ basic and intermediate level troubleshooting.- Maintain and update documentation for systems and software products.- Collaborate with cross-functional teams to resolve technical issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Architecture.- Strong understanding of IT infrastructure and network systems.- Experience in troubleshooting hardware and software issues.- Knowledge of server and network configurations.- Familiarity with virtualization technologies. Additional Information:- The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Architecture.- This position is based at our Kolkata office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Software Configuration Lead Project Role Description : Ensure the product delivery and integrity during the overall product lifecycle. Increase efficiency by managing processes, resources and technologies to ensure the smooth flow of operations to meet cost, quality, controls and delivery targets. Requires working with individuals and teams from development through implementation across organizations. Must have skills : Microsoft Hyper-V Server, Microsoft System Center Virtual Machine Manager (SCVMM) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Configuration Lead, you will ensure the product delivery and integrity during the overall product lifecycle. Increase efficiency by managing processes, resources and technologies to ensure the smooth flow of operations to meet cost, quality, controls and delivery targets. Requires working with individuals and teams from development through implementation across organizations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead the configuration management process.- Implement best practices for software configuration.- Ensure compliance with configuration management policies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Hyper-V Server, Microsoft System Center Virtual Machine Manager (SCVMM).- Strong understanding of virtualization technologies.- Experience in managing virtualized environments.- Knowledge of configuration management tools.- Ability to troubleshoot configuration issues. Additional Information:- The candidate should have a minimum of 5 years of experience in Microsoft Hyper-V Server.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and guidance to your team members while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application development milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and performance tuning.- Experience with database management and optimization techniques.- Familiarity with application lifecycle management and deployment processes.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in SAP Basis Administration.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Graduate or Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities:- Provide service desk voice support, interfacing with clients to accurately define and resolve issues.- Manage service desk operations, ensuring world-class system performance.- Utilize deep product knowledge to interpret and design resolutions for client issues.- Collaborate with cross-functional teams to ensure quality and exceptional communication.- Stay updated with the latest advancements in service desk management and cloud technology. Professional & Technical Skills: - Must To Have Skills: Service Desk Voice Support, Service Desk Management- Good To Have Skills: Cloud Technology- Strong understanding of service desk operations and client issue resolution.- Experience with cross-functional collaboration and exceptional communication.- Solid grasp of cloud technology advancements and their impact on service desk management. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful service desk solutions.- This position is based at our Gurugram office. Qualification Graduate or Bachelor Degree

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Network Security Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve collaborating with various teams to ensure seamless operations, addressing any issues that arise, and implementing solutions to enhance system performance. You will engage in proactive monitoring and troubleshooting, ensuring that all systems are functioning optimally and meeting the established service levels. Your role will also include documenting processes and procedures to maintain operational efficiency and facilitate knowledge sharing among team members. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for junior team members to enhance their skills.- Monitor system performance and implement improvements to optimize operations. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Security Operations.- Strong understanding of firewall configurations and management.- Experience with intrusion detection and prevention systems.- Knowledge of security protocols and best practices.- Familiarity with incident response and recovery procedures. Additional Information:- The candidate should have minimum 5 years of experience in Network Security Operations.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities:Epic Analyst will provide primary support for their designated application/module.Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.Provide on-going system support and maintenance based on support rosterRespond in a timely manner to system issues and requestsConduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPsPerform/support regular / periodic system patch, maintenance and verification.Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilizationPerform/support the work required to comply with audit and security requirements.Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: - Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : SUSE Linux Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that all configured services operate smoothly across different platforms. You will engage in both remote and onsite support, focusing on maintaining system integrity and performance while adhering to established operating models and processes. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their technical skills.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in SUSE Linux Administration.- Strong understanding of server and network management.- Experience with troubleshooting hardware and software issues.- Familiarity with virtualization technologies and cloud services.- Knowledge of scripting languages for automation tasks. Additional Information:- The candidate should have minimum 5 years of experience in SUSE Linux Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Sun Solaris Server Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with different stakeholders to gather information, implement solutions, and contribute to the overall efficiency of the systems in place, ensuring that any disruptions are addressed promptly and effectively. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for system management.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Sun Solaris Server Management.- Strong understanding of system administration and troubleshooting techniques.- Experience with performance tuning and optimization of server environments.- Familiarity with scripting languages for automation of tasks.- Knowledge of backup and recovery processes to ensure data integrity. Additional Information:- The candidate should have minimum 3 years of experience in Sun Solaris Server Management.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Workplace Mgmt & Solutions Practitioner Project Role Description : Provide expertise and/or general administrative space and service support for Accenture people and businesses globally. Must have skills : Apple macOS Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : any graduate Summary :As a Workplace Management and Solutions Practitioner, you will provide expertise and general administrative space and service support for Accenture people and businesses globally. Your typical day will involve collaborating with various teams to ensure that workplace solutions are effectively implemented, addressing any service-related inquiries, and contributing to the overall enhancement of workplace environments. You will engage with stakeholders to understand their needs and provide tailored solutions that foster a productive work atmosphere. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate communication between teams to ensure alignment on workplace initiatives.- Analyze feedback from users to improve service delivery and workplace solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Apple macOS Management.- Strong understanding of workplace management tools and software.- Experience with service desk operations and support.- Ability to troubleshoot and resolve technical issues related to macOS.- Familiarity with asset management and inventory control processes. Additional Information:- The candidate should have minimum 3 years of experience in Apple macOS Management.- This position is based at our Pune office.- A any graduate is required. Qualification any graduate

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Sun Solaris Server Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with different stakeholders to gather information, implement solutions, and contribute to the overall efficiency of the systems in place, ensuring that any disruptions are addressed promptly and effectively. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and solutions to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Sun Solaris Server Management.- Strong understanding of system administration and troubleshooting techniques.- Experience with performance monitoring tools and methodologies.- Familiarity with scripting languages for automation tasks.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 2 years of experience in Sun Solaris Server Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education