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Sutherland Hiring Non Voice Process (Freshers & Experienced)

0 - 5 years

2 - 3 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description:
Sutherland is hiring Customer Support Associates Non Voice on contract role for the claims process, supporting a leading international airline. If you have a knack for problem-solving and excellent communication skills, this is the right opportunity for you!


Key Responsibilities:

  • Handle customer queries related to refunds, baggage mismatches, lost luggage, and other travel-related concerns
  • Respond to customers via email and chat, ensuring timely and accurate resolutions
  • Maintain high-quality communication standards and adhere to email etiquette
  • Achieve daily resolution targets
  • Maintain case logs, follow up where required, and ensure customer satisfaction
  • Collaborate with internal teams to close open cases efficiently

Required Skills:

  • Excellent verbal and written communication skills in English
  • Strong email writing skills with proper etiquette
  • Ability to handle high volumes of queries in a fast-paced environment
  • Problem-solving attitude and customer-centric approach
  • Familiarity with ticketing or travel industry processes is a plus (not mandatory)

Shift & Work Details:

  • Location: Work from Office Airoli, Navi Mumbai
  • Shift Timing: 9-hour shifts ( 7:00 AM to 4.00pm or 4.30pm to 1:30 AM )
  • Work Days: 5 days work from office with Sat & Sun fixed week off
  • Immediate joiners only

  • Interview Process:
    1. HR Screening
    2. Operations Rounds
    3. SHL Assessment (Email writing & typing )
    4. Documentation & Offer
  • Travel allowance as per company policy (1750 for one-way opted)
  • Comprehensive training and onboarding
  • Exposure to international airline operations
  • Dynamic work culture and career growth opportunities


Interested can also share resume on syed.muzammil@sutherlandglobal.com


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Sutherland
Sutherland

Business Process Outsourcing (BPO)

Denver

Approximately 30,000 Employees

486 Jobs

    Key People

  • Diane R. Schmitt

    CEO
  • Sanjay S. Kumar

    President

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