Support Trainee (Night Shift)

1 - 6 years

6 - 9 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Support Executive (Night Shift)

Responsibilities
  • Provide timely and effective customer support via phone, email, or chat.
  • Maintain detailed records of customer interactions and issue resolutions.
  • Follow up on customer inquiries and ensure satisfactory closure.
  • Escalate unresolved issues to relevant departments as needed.
  • Assist in onboarding and guiding customers through products/services.
  • Achieve daily/weekly call and resolution targets.
  • Ensure high levels of customer satisfaction and professionalism.
  • Participate in team meetings and continuous training programs.
  • Work closely with sales/support teams to improve service delivery.
  • Fresher - 1+ Year
    • Bachelor s degree in Business Administration, Marketing, Communication, or a related field.
    • Excellent verbal and written communication skills in English.

    • Strong interpersonal skills with a customer-focused attitude.
    • Ability to multitask and manage time effectively.
    • Basic understanding of CRM and support ticketing systems.
    • Self-motivated, proactive, and able to work independently during night hours.
    • Comfortable working in a fast-paced and target-driven environment.

    Our next-generation solutions are built to transform businesses and drive growth in the digital era.

    Find Us

    905, Corporate Levels, 150 Ft. Ring RD
    Nr. Ayodya Chowk, Opp Synergy Hospital Rajkot 360006

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    Softhealer Technologies

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    Delhi

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