Support Technician

You will be responsible for providing VIP support to key executives including CEO, CIO, CFO, VPs, and others at customer locations with regards to IT issues and requirements. This includes coordinating and assisting VIP users in resolving any IT-related issues they may face. Your duties will also involve managing Video Conferencing units at the Board room and Executive Suites, as well as serving as the IT Single Point of Contact (SPOC) for Quarterly board of Directors meetings for business purposes. You should possess a good understanding of Microsoft products such as Windows, MS Office, and Outlook, along with basic knowledge of Microsoft 365 Suite. Additionally, you will be required to analyze hardware issues and collaborate with vendors to resolve them effectively. In this role, you will oversee Mobile Device Management, including Configuration on Demand (CoD) and User on Demand (UoD), as well as device leasing and asset allocation. Moreover, you will be responsible for policy alignment, report management for CEO's office and home, and handling MDM for iPhone and iPad gadgets. Your responsibilities will also include setting up meeting rooms for Video conferences and other presentations, providing AV setup support for Town hall Meetings, and demonstrating basic knowledge of networking. Strong communication skills, with proficiency in Hindi being an added advantage, are essential for effective coordination with vendors and managing collaboration tools like Cisco Webex and MS Teams. Furthermore, you will be expected to have product knowledge of Video Conferencing equipment from a connectivity perspective, particularly Polycom and Cisco systems. The role requires you to work onsite in Chennai from Monday to Friday, with working hours from 7.40 AM to 5.00 PM. Please note that the client will provide transport and food as part of the prerequisites for this position.,