27 Vip Support Jobs

Experience: 1-3yrs Location: Mumbai Skills: Troubleshooting, configurations, installation, MAC, VIP Users

!!Hiring for CMM5 Level Organization!!Troubleshooting & fixing desktop / laptop OS, e-mail client Creating OS images to reduce the OS deployment time Ability to quickly analyse & diagnose technical problems. Required Candidate profile Designation: Desktop Support Engineer L2 Location:Mumbai Experience:2 + Years Only Male Candidate Contact:snehapawar@peshr.com/7021769496

Role & responsibilities Preferred candidate profile Physically work on handling IT Asset inventory, IT Hardware, Application, and Workstation troubleshooting. Hands-on experience in MTR solutions, AV device handling, and basic troubleshooting Experience in Windows/ MAC OS & Good communication skills with the ability to converse comfortably with Senior Leaders (VIPs) To provide support for on-call escalations and do root cause analysis of the given issue. To independently resolve tickets within the agreed SLA of ticket volume and time. To adhere to quality standards, regulatory requirements, and company policies Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts Working knowledge of Service now tool. Exceptional time-management and multitasking abilities Bachelors degree in computer science or similar Prior 3+ years of experience in desktop support or related field. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.

Role & responsibilities Role: VIP Support Engineer Key Attributes: Year Of Experience: 2+ Location: Mumbai (Nariman Point, BKC) Strong Area: Windows, MAC, IOS Support, Software & Hardware Troubleshooting (Experience and Qualifications) - BE , ME / B.Tech, M.Tech / B Sc-IT, MSC IT/ BCA, MCA Strictly No BA, B Com, Diploma holders Preferred MCSA / M365:MDAA Job Accountabilities: Handson experience on IOS devices (Ipad, Iphone, Apple TV) Experience of supporting VIP Users (Company MD/CEO, Board of Directors) including their residence. Experience of supporting Meeting Rooms and Board Room and knowledge of Audio Video Setups Advance knowledge on Windows OS or MAC OS. Ready to work on rotational shifts, Weekends, Public Holidays Candidate should be willing to provide Support at VIP residency Provide technical L1, L2 & L3 hardware and software support for end users from support staff to top executive management. Provide on-call support as required. Handling the VIP and escalation calls. Interacting with senior users to understand the requirements. Analysing and monitoring the day to day calls and guiding the junior team members accordingly. Train and assist with End User training on all systems. Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions and issues. Maintaining and achieving the agreed SLA & SBDs and drive the team for same. Maintain trouble ticketing and defect tracking systems, and provide procedures and impose process structure, methods, discipline and standards. Create and maintain IT documentation relating to the Service Desk function (like a best practice) Make continual improvements to procedures and documentation Additional responsibilities as requested by the IT Manager

Good Communication Skills Should Have Experience on Ticketing Tool , SLA, SCCM, DL, APIPA, AD

SVN System Technologies is looking for VIP Support Engineer to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries and resolving technical issues via phone, email, or chatConducting diagnostic tests to identify the root cause of customer issuesProviding technical guidance to customers and walking them through solutions to resolve their problemsCollaborating with development teams to escalate and resolve complex technical issuesMaintaining accurate records of customer interactions and issue resolutions in a CRM systemParticipating in the development and delivery of customer training and support materialsCommunicating with customers and internal stakeholders to provide status updates on issue resolution Strong technical background and understanding of hardware and software systemsExcellent communication and interpersonal skillsExperience with CRM and ticketing systems

Lead and manage the desktop support team, ensuring effective support delivery to users. Oversee day-to-day operations, managing incidents, requests, and desktop-related issues. Troubleshoot technical problems. We Are Looking For Immediate Joiners

Lead and manage the desktop support team, ensuring effective support delivery to users. Oversee day-to-day operations, managing incidents, requests, and desktop-related issues. Troubleshoot technical problems. We Are Looking For Immediate Joiners .

Role & responsibilities Role Name: - VIP Support Engineer Location- Mumbai Address:- 6th Floor, Zone IV ,Kotak Infinity, BldgNo.21, Infinity Park, Off Western Express Highway, General A K Vaidya Marg, Malad[E], Mumbai: 400097 Type of Job: - WFO No of days working in a week: - 6 days Shift time:- 9:00 AM - 6:00 PM Job Title: VIP Support Engineer Job Description: We are seeking a highly skilled and customer-focused VIP Support Engineer to provide exceptional technical support to our high-priority clients. The ideal candidate will have a deep understanding of our products and services, along with the ability to troubleshoot complex issues efficiently. This role requires excellent communication skills, the ability to manage high-profile accounts, and a strong commitment to ensuring a seamless customer experience. Responsibilities: Provide dedicated technical support to VIP clients, ensuring timely resolution of their issues. Troubleshoot and resolve complex technical problems across various platforms and systems. Collaborate with internal teams to address and escalate issues as needed. Maintain strong relationships with high-priority clients, ensuring their satisfaction and engagement. Offer proactive solutions and best practices to prevent future issues. Requirements: Proven experience in technical support, IT troubleshooting, or a related field. Strong problem-solving skills and ability to manage multiple tasks in a fast-paced environment. Excellent communication and interpersonal skills. Experience supporting high-profile or VIP clients is a plus. Ability to work flexible hours as needed to accommodate client needs. This role offers a unique opportunity to work closely with top-tier clients and make a significant impact on their success and satisfaction. If interested, please share your updated CV. ekta@progressive.in Call: 9560621796 Note:- We are consider Mumbai location candidate only. don't apply other location candidates.

Desktop / Server / Network / Office 365 / Connectivity / VPN / Backups BSE / NSE Leaseline connectivity Perks and benefits ESIC / PF available

Hi, We are having an opening for Senior Manager-Workspace Management at our Mumbai location. Job Summary : We are seeking a highly experienced Senior Manager Workspace Management to lead the strategy, implementation, and continuous improvement of digital workplace technologies and services across a global pharmaceutical enterprise. The ideal candidate is a strategic leader who blends deep technical expertise with a strong customer service mindset, ensuring a seamless and secure digital workplace experience across a dynamic, enterprise-level environment. This role is responsible for leading all aspects of end user computing, including desktop and field support, endpoint management, collaboration platforms, and executive support across R&D, manufacturing, quality, commercial, and corporate functions. The candidate will champion modern workplace enablement in a GxP-regulated environment, focusing on productivity, mobility, and collaboration across workforce. Areas Of Responsibility : Lead the global end user services strategy, aligning with business goals and IT transformation initiatives to enhance workforce productivity and user satisfaction. Oversee the management and continuous improvement of desktop support, collaboration tools, mobile device services, and VIP/executive support. Develop and execute a long-term roadmap for modern workplace technologies, including endpoint automation, self-service portals, and AI-driven support solutions. Champion a user-first culture by continuously improving IT service delivery through proactive problem management, feedback loops, and digital adoption strategies. Own the ITIL-aligned service lifecycle for end user services, including incident, request, knowledge, and change management. Lead and mentor a global team of IT professionals, fostering a culture of accountability, innovation, and excellence. Collaborate closely with Information Security, Infrastructure, HR, and Facilities to ensure a secure and compliant end user environment. Manage large-scale hardware/software refresh cycles, licensing compliance, procurement, and vendor relationships. Define and track SLAs, KPIs, and user satisfaction metrics; use data insights to improve operational performance and strategic decisions. Provide white-glove support to executive leadership, ensuring exceptional responsiveness and discretion. Educational Qualification : Bachelors degree in information technology, Computer Science, or related field; Masters degree or MBA is a strong plus. Specific Certification : ITIL V4 Intermediate Microsoft 365 Certified: Endpoint Administrator Associate: Microsoft Certified: Azure Fundamentals Skills : Strategic thinking with strong execution and delivery focus Exceptional leadership and team development skills Excellent communication, presentation, and executive stakeholder engagement Strong analytical and operational problem-solving abilities Experience : 15-20 years of progressive IT experience, with at least 8+ years in a leadership role managing end user services in a large, complex organization In-depth experience with Microsoft 365, Windows, MacOS, Intune, Endpoint management system, endpoint security solutions & experience with End User solutions preferred. Proven experience managing global teams, distributed environments, and hybrid (remote/onsite) user bases. A strong track record in IT operations, digital transformation, vendor management, and employee experience is essential. Demonstrated experience driving enterprise-wide service improvements, technology modernization, and digital workplace strategies

Role: VIP Support Engineer Key Attributes: Year Of Experience: 2+ Location: Mumbai (Nariman Point, BKC) Strong Area: Windows, MAC, IOS Support, Software & Hardware Troubleshooting (Experience and Qualifications) - BE , ME / B.Tech, M.Tech / B Sc-IT, MSC IT/ BCA, MCA Strictly No BA, B Com, Diploma holders Preferred – MCSA / M365:MDAA Job Accountabilities: Handson experience on IOS devices (Ipad, Iphone, Apple TV) Experience of supporting VIP Users (Company MD/CEO, Board of Directors) including their residence. Experience of supporting Meeting Rooms and Board Room and knowledge of Audio Video Setups Advance knowledge on Windows OS or MAC OS. Ready to work on rotational shifts, Weekends, Public Holidays Candidate should be willing to provide Support at VIP residency Provide technical L1, L2 & L3 hardware and software support for end users from support staff to top executive management. Provide on-call support as required. Handling the VIP and escalation calls. Interacting with senior users to understand the requirements. Analysing and monitoring the day to day calls and guiding the junior team members accordingly. Train and assist with End User training on all systems. Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions and issues. Maintaining and achieving the agreed SLA & SBDs and drive the team for same. Maintain trouble ticketing and defect tracking systems, and provide procedures and impose process structure, methods, discipline and standards. Create and maintain IT documentation relating to the Service Desk function (like a best practice) Make continual improvements to procedures and documentation Additional responsibilities as requested by the IT Manager

Role & responsibilities Role: VIP Support Engineer Key Attributes: Year Of Experience: 2+ Location: Mumbai (Nariman Point, BKC) Strong Area: Windows, MAC, IOS Support, Software & Hardware Troubleshooting (Experience and Qualifications) - BE , ME / B.Tech, M.Tech / B Sc-IT, MSC IT/ BCA, MCA Strictly No BA, B Com, Diploma holders Preferred MCSA / M365:MDAA Job Accountabilities: Handson experience on IOS devices (Ipad, Iphone, Apple TV) Experience of supporting VIP Users (Company MD/CEO, Board of Directors) including their residence. Experience of supporting Meeting Rooms and Board Room and knowledge of Audio Video Setups Advance knowledge on Windows OS or MAC OS. Ready to work on rotational shifts, Weekends, Public Holidays Candidate should be willing to provide Support at VIP residency Provide technical L1, L2 & L3 hardware and software support for end users from support staff to top executive management. Provide on-call support as required. Handling the VIP and escalation calls. Interacting with senior users to understand the requirements. Analysing and monitoring the day to day calls and guiding the junior team members accordingly. Train and assist with End User training on all systems. Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions and issues. Maintaining and achieving the agreed SLA & SBDs and drive the team for same. Maintain trouble ticketing and defect tracking systems, and provide procedures and impose process structure, methods, discipline and standards. Create and maintain IT documentation relating to the Service Desk function (like a best practice) Make continual improvements to procedures and documentation Additional responsibilities as requested by the IT Manager

Dear Candidate, We are looking for a Cloud Support Engineer to provide technical support for cloud-based infrastructure and applications across various environments. Key Responsibilities: Troubleshoot and resolve cloud infrastructure issues (AWS, Azure, GCP). Monitor system performance, security, and availability. Respond to incidents and service requests per SLAs. Assist in deployment, backup, and disaster recovery operations. Document knowledge base articles and solutions. Required Skills & Qualifications: Proficiency in cloud platforms (AWS, Azure, or GCP). Strong knowledge of networking, Linux/Windows administration, and virtualization. Familiarity with monitoring tools (CloudWatch, Datadog, etc.). Scripting skills in Bash, PowerShell, or Python. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies

Monitor Bin/tickets Provide Hands and Feet support Ensure tickets are assigned to correct team Update the ticket with resolution steps and choose correct resolution category and close the ticket on time Health insurance Provident fund

Key Responsibilities: Manage day-to-day dormitory operations including housekeeping, room allotments, and cleanliness. Oversee guest reception and hospitality services such as welcome arrangements, food for VIP guests, hotel bookings, and transportation coordination. Maintain and manage dormitory-related inventory. Ensure optimal resource utilization and cost efficiency. Support in preparing and following Standard Operating Procedures (SOPs). Assist in scheduling housekeeping shifts and managing service quality standards. Provide support in data entry, reports, and basic Excel-based MIS. Preferred Candidate Profile: Gender: Female Education: Graduate in Hotel Management or Hospitality-related field Experience: 1-3 years in hospitality/dormitory/guest house management preferred Required Knowledge: Strong knowledge of hospitality and guest management Familiarity with housekeeping operations and vendor coordination Proficiency in Excel and basic data management Understanding of SOP development and implementation Ability to manage schedules and maintain service quality Skills: Excellent communication and interpersonal skills Ability to manage and plan shift schedules Problem-solving and guest handling abilities Attention to detail and strong organizational skills Perks and Benefits: Family medical insurance Subsidized canteen and transport facilities Performance-based incentives

Roles and Responsibilities: Customer Service: Handle customer inquiries, requests, and complaints related to delivery of services. Provide customers with accurate information about resolution times and updates and engage the right personnel to ensure resolution Install and configure new IT equipment and software, ensuring compatibility and optimal performance. Manage inventory of IT equipment and supplies, tracking usage and ensuring adequate stock levels. Documentation and Record-Keeping: Maintain & Update ITSM Records in a timely manner. Verify and record completed tasks and service reports Coordinating with technicians and work with Internal / Partner teams to ensure activities per SLA. Assign tasks, tickets and work orders to appropriate personnel based on availability and priorities. Ensure that the right resources are deployed for each task Technical: Act as an escalation point of contact for onsite Technicians and guide to resolution on complex issues in End User Support. Relay real-time information, instructions, and updates to ensure smooth operations Emergency Response: Provide contingency support to help resolve issues on priority. Coordinate emergency responses to address unexpected situations Quality Assurance: Ensure that services meet quality and ITIL standards. To ensure that contractual metrices like SLAs and KPIs are met, review IT contractual service catalogues to ensure that services are delivered in line with scope Escalation Management: Assists in escalation management of issues raised in the field. Requirements: 5-8 years of experience in EUC Support on Windows, Office & Desktop \ Laptop Hardware Experience in ITIL Process Based Environment Hands-on experience with ITSM Tools like Service Now, Remedy etc. Has supported a team delivering IT Services in remote operations. Excellent written & spoken communication skills. Exposure to Vendor Management and Infrastructure Change Requests is an added plus. Required to work in 24X7 Shift Based Environment.

Email messaging - MS Outlook. Domain basic knowledge. MFA and Application Basic troubleshooting. MacBook, IOS basic support level knowledge. Experience in handling critical & VIP users. Remote technical support hands on. Desktop & Network

Role & responsibilities Duty Manager, Facilities will be responsible for managing all aspects of day to day service delivery in the premises . Security Operations Attending the shift briefing To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services To ensure that the security assignment manager or security in-charge of the facility is being updated on the clients/VIP visits To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. To ensure the Grooming of the staff To manage the overall key room, clock room and time office operations. To ensure VMT tool (vendor management tool) is up and run all the time To ensure all registers/tools update for material movements (In & Out) on day to day basis Follow the escalation matrix if anything wrong Housekeeping Operations To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services. To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the clients/VIP visits. To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. Identification, on time closure and reporting of snags. To discuss and assist facility manager on monthly basis on the vendor performance matrix. Estate Management Ensure necessary approvals are taken by the team on cases to cases basis during specific events Coordination on guarding services and common area upkeep daily / weekly / monthly Co-ordinate with security for logistics requirement Co-ordinatefor pest control activity closure Take proper rounds in all common areas maintained by builder Co-ordination with builder HK team & ensure daily HK activity in place in common areas Make snag reports pertaining to common areas and follow up for closure Coordination for bee hive removals and pest control Coordination with builder security team for any logistics requirement Preferred candidate profile Education and experience Graduate degree with relevant work experience. Very Good people skills and ability to interact with a wide range of client staff and demands; Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives.

Location : Ghansoli Salary : 33000 take home + pf and medical skills Knowledge of PC hardware both Desktops & Laptops. Vendor coordination for hardware Should know installation of Windows operating system such as Windows 10. Installation & troubleshooting of Network Printers. Installation & troubleshooting of Antivirus packages. Outlook and Office 365 Video calling room check Having experience of 4 to 5 years, Good technical knowledge, Manage VIP support for senior management & having good communication. Team handling experience Handling escalation calls Data Backup Administrating LAN Networks. Technical assistance which includes troubleshooting of operating systems WhatsApp on 9765778210

Team mentoring & management Develop plans, monitors and reports health Patch Rollouts, Anti virus, DC Smart Hand co-ordination VIP Support and P1 Work Experience on O365, One drive, basic understanding of Domain joining process.

Good communication skills with Min of 3 to 4yrs of experience in Desktop Support Role Must have experience in handling VIP User issues either through remotely or interact

Company Description Eagle Information Systems Pvt. Ltd. has been a trustworthy IT services and BPO partner for businesses for over three decades. Their tailored solutions empower businesses to achieve greater efficiency, reduce costs, enhance customer satisfaction, and gain a competitive edge. Eagle offers various IT services including third party maintenance, managed services, professional services, and staffing, as well as business process outsourcing solutions. Role Description This is a full-time on-site role in Ballabgarh for a VIP Support Engineer L3 at Eagle Information Systems Pvt. Ltd. The VIP Support Engineer L3 will be responsible for troubleshooting technical issues, providing technical and customer support, and ensuring the smooth operation of systems and services for VIP clients. VIP Support - (Loc: Ballabhgarh) Resolution of Desk side related issues within SLA Installing & configuring new devices, updates & patches. Standard products support for Setup (LT/DT/Printers/Scanners/Mobile etc). Installing standard Image and Software Windows & standard applications updates for non-compliant device supporting Standard applications & devices. (MS Teams, Cisco JabberEnterprise Voice, Microsoft Outlook/Exchange/Lotus notes/O365) ITSM Tool - Updating Tickets comments & closure remarks. Licensing with Warranty, AMC & other 3rd party Vendors,Resolution of RO/ZO & Part Centre calls & Remote support. Conducting awareness training session to users on new technologies, Anti-virus Management & Security Disk encryption Support. Identify incidents related to Application, or Operating System thru ITSM Tool. ITIL Basic Understanding (Incident, Problem, Change, Service Level Management) Overall Ticket ownership and management for VIP Users (GM and Above). Supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity. Supporting Skype/Cisco Jabber Enterprise Voice and Microsoft Teams / O365, including advanced troubleshooting. Support of iOS and Android mobile devices and MDM solutions. Support Full Disk Encryption, Antivirus and SCCM for endpoint management and software delivery. Support for any AD Group membership, access related issues for VIP users Conducting awareness Training Session of Users on New Technologies and Devices(Quarterly)

Role & responsibilities Good English communication skill Solid customer interaction skills. A+ desktop or equivalent skillset Strong knowledge of windows & MAC operating system environment Good technical skills in solving server related issues Knowledge of DNS, DHCP, TCP/IP, Networking Good knowledge on MacBook support Knowledge of WDS (Windows Deployment Service) Knowledge of Outlook, O365 & exchange Knowledge of group policy creation and modification Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained Diploma or graduate degree, technical college or equivalent

Desktop support for Windows OS 10/11, Mac OS, MS Office & Outlook configuration Install OS, patches & firmware; troubleshoot hardware issues Manage laptop & printer maintenance; configure DHCP & LAN Manage incidents & requests VIPs/ Event support