40 Support Process Jobs

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities:- Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge.- Manage service desk operations, ensuring world-class system performance and exceptional communication with clients.- Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge.- Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: - Must To Have Skills: Service Desk Voice Support, Service Desk Management- Strong understanding of IT operations and support processes.- Experience with incident management and problem management processes.- Excellent communication and interpersonal skills.- Ability to work collaboratively in a team environment. Additional Information:- The candidate should have 0-2 years of experience in Service Desk Management.- The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field.- This position is based at our Bengaluru office. Qualification Graduate

Job Summary: We are looking for a skilled and customer-focused SaaS Product Support Specialist to provide after-sales support and training for our ERP software. This role involves assisting customers with troubleshooting, product inquiries, and ensuring successful onboarding and continuous usage of our ERP platform. The ideal candidate will have a strong understanding of SaaS-based solutions and a passion for helping customers maximize the value of the product. Key Responsibilities: Customer Support: Act as the primary point of contact for customers post-purchase, providing technical support and guidance on the ERP product. Troubleshoot and resolve issues related to the ERP software, addressing customer concerns and ensuring timely resolution. Collaborate with the development team to escalate and resolve complex technical issues. Manage and prioritize support tickets, ensuring prompt and professional responses. Provide expert guidance on product features and best practices, helping customers make the most out of the software. Training & Onboarding: Conduct product training sessions (via webinars, video calls, or on-site visits) for new customers to ensure smooth adoption and effective use of the ERP system. Develop training materials, user guides, and FAQs to support customer learning and self-service. Assist in creating customized training plans based on the customer's specific needs and use cases. Support customers during their initial implementation phase, ensuring they are able to configure and utilize the system efficiently. Customer Success & Relationship Management: Establish strong relationships with customers to ensure ongoing satisfaction and product engagement. Proactively check in with customers to ensure they are using the ERP system to its full potential. Help identify opportunities for upselling or cross-selling additional features and services based on customer needs. Collect feedback from customers on product features and report insights to the product development team. Documentation & Reporting: Maintain accurate records of customer interactions, issues, and resolutions in the CRM system. Monitor and report on key performance metrics (e.g., ticket resolution time, customer satisfaction). Contribute to the continuous improvement of support processes and customer satisfaction strategies. Qualifications & Skills: Bachelor's degree in Business, Information Technology, or a related field. Proven experience in a customer support or training role, preferably in a SaaS or ERP environment. Strong understanding of ERP systems and SaaS-based solutions (experience with [insert ERP system, if applicable] is a plus). Exceptional communication and presentation skills, with the ability to explain complex technical concepts to non-technical users. Strong problem-solving skills and ability to troubleshoot software-related issues. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Knowledge of customer support tools (e.g., Zendesk, Freshdesk) is a plus. Preferred: Experience in an ERP implementation or technical support role. Familiarity with cloud computing, APIs, and integrations. Prior experience in training or conducting workshops for enterprise software users.

The Team Lead is responsible for supervising a team of contact centre agents handling Credit Card-related inquiries, transactions, and support services. This role ensures the delivery of high-quality service, achievement of performance metrics, adherence to banking compliance, and development of team capabilities in a fast-paced, customer-centric environment. Key Responsibilities: Team Supervision & Performance Management Lead, coach, and motivate a team of contact centre agents to achieve individual and team KPIs (AHT, FCR, NPS, etc.). Monitor daily operations, ensuring efficient handling of inbound/outbound customer interactions related to banking services (account inquiries, loan status, transactions, etc.). Conduct regular performance evaluations and provide constructive feedback to team members. Operational Excellence Manage workforce scheduling, adherence, and real-time monitoring to ensure service levels are met. Identify areas of improvement and implement action plans to enhance service delivery. Escalate complex issues as necessary while ensuring timely resolution. Training & Quality Assurance Facilitate training and upskilling of new and existing agents on banking processes, systems, and customer service protocols. Conduct call monitoring, quality assessments, and audits to ensure compliance with banking regulations and internal policies. Reporting & Documentation Prepare and submit daily/weekly/monthly performance reports to management. Maintain accurate documentation of team activities, coaching sessions, and incident logs. Customer Experience Focus Champion a customer-first culture by continuously improving service standards and ensuring a smooth and professional customer experience. Handle escalated customer complaints and complex queries with professionalism and empathy. Qualifications & Requirements: Bachelors degree (preferred) or equivalent relevant experience. Minimum 35 years of experience in a contact centre environment, with at least 12 years in a supervisory or team lead role. Experience in banking, financial services, or regulated customer support processes is strongly preferred. Strong leadership, coaching, and people management skills. Excellent communication skills verbal and written. Preferred Skills: Certification in customer service or contact centre management is a plus. Proficiency in using banking software or platforms. Analytical mind-set with the ability to interpret performance metrics and implement data-driven improvements.

Team Leader-Sky Serve-Customer Experience Center-Contact Centre Inbound The Team Lead is responsible for supervising a team of contact centre agents handling Credit Card-related inquiries, transactions, and support services. This role ensures the delivery of high-quality service, achievement of performance metrics, adherence to banking compliance, and development of team capabilities in a fast-paced, customer-centric environment. Key Responsibilities: Team Supervision & Performance Management Lead, coach, and motivate a team of contact centre agents to achieve individual and team KPIs (AHT, FCR, NPS, etc.). Monitor daily operations, ensuring efficient handling of inbound/outbound customer interactions related to banking services (account inquiries, loan status, transactions, etc.). Conduct regular performance evaluations and provide constructive feedback to team members. Operational Excellence Manage workforce scheduling, adherence, and real-time monitoring to ensure service levels are met. Identify areas of improvement and implement action plans to enhance service delivery. Escalate complex issues as necessary while ensuring timely resolution. Training & Quality Assurance Facilitate training and upskilling of new and existing agents on banking processes, systems, and customer service protocols. Conduct call monitoring, quality assessments, and audits to ensure compliance with banking regulations and internal policies. Reporting & Documentation Prepare and submit daily/weekly/monthly performance reports to management. Maintain accurate documentation of team activities, coaching sessions, and incident logs. Customer Experience Focus Champion a customer-first culture by continuously improving service standards and ensuring a smooth and professional customer experience. Handle escalated customer complaints and complex queries with professionalism and empathy. Qualifications & Requirements: Bachelors degree (preferred) or equivalent relevant experience. Minimum 3-5 years of experience in a contact centre environment, with at least 1-2 years in a supervisory or team lead role. Experience in banking, financial services, or regulated customer support processes is strongly preferred. Strong leadership, coaching, and people management skills. Excellent communication skills verbal and written. Preferred Skills: Certification in customer service or contact centre management is a plus. Proficiency in using banking software or platforms. Analytical mind-set with the ability to interpret performance metrics and implement data-driven improvements.

About the Job: We're hiring: RTB role- Run to Bank Location Gurgaon, Bangalore, Pune, Chennai Mode of Work – Hybrid, 2 day per week Notice Period: Immediate to 30 Days Preferred Experience:2+ Years Shift work (If applicable): US and UK hours Key responsibilities: *Incident management: Diagnose and resolve production issues quickly. Escalate critical incidents as necessary *Monitoring and alerting: Monitor application alerts to ensure uptime and reliability *Root cause analysis: perform thorough analysis of issues and provide post-incident reports with corrective and preventive action plans *User Support: act as first poc for business users regarding system queries and support *Change management: Support deployment activities, participate in change control process and ensure changes are implemented with minimal support *Collaboration: work closely with development, QA and infra teams to ensure production stability and help transition new applications into production *Shift work (if applicable) :provide support on a rotating shift basis ,including evenings and weekends to support US and UK hours Skills: Bachelor’s degree is CS or IT equivalent Some experience in production support Strong trouble shooting and analytical skills Proficiency in unix/linux shell scripting, SQL and experience in ticketing tools Experience with monitoring tools Ability to work under pressure Excellent verbal and written communication Preferred: Familiarity with cloud env (AWS, Azure) Basic programming language (Java, python)

Job Title: API & Product Support Specialist Location: Noida, Sector 62 Shift: US Shift (Night Shift) Work Mode: 5 Days, Work from Office Role Description: This is a full-time on-site role for an API & Product Support Specialist located in Noida. The specialist will be responsible for providing product support, analyzing data, offering customer support, ensuring customer satisfaction, and effectively communicating with internal teams and clients. Job Description: We are seeking a skilled and dynamic Customer Support Executive to handle customer queries related to our Online Ordering product, APIs, and other associated services. The ideal candidate will have strong technical expertise combined with excellent communication skills to assist our overseas customers effectively. Key Responsibilities: • Address and resolve customer queries regarding product usage, APIs, and integrations. • Perform API testing and quality testing to ensure seamless functionality. • Troubleshoot issues related to APIs and provide solutions promptly. • Analyze and interpret data using SQL for debugging and resolution. • Collaborate with internal teams to escalate and resolve complex technical issues. • Maintain documentation and provide feedback to improve product performance. Required Skills: • Expertise in API testing, Quality testing, and SQL. • Strong understanding of APIs and related integrations. • Excellent verbal and written communication skills to interact with overseas clients . Experience: Minimum of 2 years of experience in API testing, or a similar role. Preferred Qualifications: • Experience in the hospitality sector hotel industry or food app experience is required. • Familiarity with ticketing systems and troubleshooting tools. • Prior experience working with international customers is a plus. • Good Communication Skills. Industry • Hospitality Employment Type • Full-time

Urgent hiring for the Position of Sr. telesales Executive, TC Team Leader Call to Existing customers for support and problem solving. Call to Existing Customers and Convince them for New Order. Can Handle a Team , Good Incentive. Required Candidate profile Excellent Opportunity For You To Work With India's Leading Commerce Company. Desired Skill required * Experience required 1-3 years. * Good communication skill oral & written Perks and benefits Best in the industry

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree or Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities:- Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge.- Manage service desk operations, ensuring world-class system performance and exceptional communication with clients.- Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge.- Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: - Must To Have Skills: Service Desk Voice Support, Service Desk Management- Strong understanding of IT operations and support processes.- Experience with incident management and problem management processes.- Excellent communication and interpersonal skills.- Ability to work collaboratively in a team environment. Additional Information:- The candidate should have 0-2 years of experience in Service Desk Management.- The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field.- This position is based at our Bengaluru office. Qualification Bachelor Degree or Graduation

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM z/OS Good to have skills : Mainframe DevOpsMinimum 7.5 year(s) of experience is required Educational Qualification : Bachelor of Computer Engineering ScienceBachelor of Science IT specialization Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing technical support to end-users. Your expertise in IBM z/OS and Mainframe DevOps will be essential in troubleshooting and resolving complex issues. Join our team in Bengaluru and contribute to the success of our organization. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure efficient functioning of critical business systems.- Identify and resolve issues within multiple components of applications.- Collaborate with cross-functional teams to troubleshoot and resolve complex technical problems.- Provide technical support to end-users and address their queries and concerns. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM z/OS, Mainframe DevOps.- Strong understanding of software development lifecycle and application support processes.- Experience in troubleshooting and resolving complex technical issues.- Knowledge of scripting languages such as JCL and REXX.- Familiarity with mainframe technologies and tools.- Good To Have Skills: Experience with Agile methodologies.- Experience in implementing DevOps practices in a mainframe environment.- Knowledge of CI/CD pipelines and automation tools. Additional Information:- The candidate should have a minimum of 7.5 years of experience in IBM z/OS.- This position is based at our Bengaluru office.- A Bachelor of Computer Engineering Science or Bachelor of Science IT specialization is required. Qualification Bachelor of Computer Engineering ScienceBachelor of Science IT specialization

What you will do In this vital role you will be a part of the Technology Organizational Effectiveness (OE) team which is responsible for overseeing learning and performance, talent development, communications, and organizational change management. The ideal candidate for this role will be an evangelist for learning and performance with a high emotional IQ and a thirst for implementing programs that support learning and staff development. This candidate will support the implementation of key Training and Staff Development programs with the ability to complete a variety of tasks. People are at the heart of what we do, and the OE team works to enable the Digital, Technology and Innovation (DTI) function so that its people are positioned to learn, grow, and improve. The OE team drives growth and promotes continual learning across the DTI organization. The OE team uses people-focused approaches to introduce new initiatives and technical solutions to staff in DTI and across the company. With experienced change practitioners, communications professionals, learning specialists, and talent architects, the OE team works together to bring the right solutions to each project. Roles & Responsibilities: The OE Senior Associate will be critical member of the Digital Upskilling & Literacy program which is a part Technology Learning and Performance strategy. Activities include: Deliver on Program tasks within established timelines. Customer Engagement Execution of Communications Campaign Domain Expert of Digital Literacy Platform Support Curation of content and execution of certification programs Support the maintenance of Program Analytics & Dashboards Participation in critical Learning & Performance initiatives What we expect of you We are all different, yet we all use our unique contributions to serve patients. Masters degree and 1 to 3 years of Learning, Talent Development, and Compliance experience OR Bachelors degree and 3 to 5 years of Learning, Talent Development, and Compliance experience OR Diploma and 7 to 9 years of Learning, Talent Development, and Compliance experience 3+ years of learning, performance, and talent development experience 3+ years supporting processes involving Compliance, GxP, and/or Quality Plans High emotional IQ Preferred Qualifications: Must-Have Skills: Demonstrated Program implementation skills Participate in problem solving, understand program needs, and support implementation of solutions to problems Excellent oral and presentation skills; ability to negotiate, influence and persuade Excellent with the Microsoft Office toolset, particularly Word, PowerPoint, Excel Experience in building and maintaining Power BI reports Experience developing actionable and targeted project plans Possesses a natural curiosity for delivering innovative, powerful people focused strategies (talent and learning) that drive targeted and high-impact results Experience working on agile teams Willingness to handle ambiguous and constantly evolving priorities Professionally excels at interaction with all levels of management, staff and vendors Good-to-Have Skills: Understands how to analyze output and measure factors of success Ability to create and edit modern SharePoint pages with ease Solid understanding of social media dynamics Understands how to use data and analytics to develop new and revealing insights Soft Skills: High emotional IQ Excellent people and project management skills Ability to work closely with multi-functional matrixed teams Ability to manage multiple priorities successfully and work on multiple projects simultaneously High degree of initiative and self-motivation Team-oriented, with a focus on achieving team goals Excellent social skills; enthusiastic, great teammate and self-starter; serious commitment to hard work and excellence

Customer Support Executive Experience :-1 yr experience in international voice Qualification-Any graduate CTC: Up to 5.75 LPA 24/7 Shifts WFO-5 days working Location: Pune (Hinjewadi) / Bangalore (E-city) Contact- HR Gaurav:

Worked on asset framework and event frames extensively hands on OSIsoft PI System Installation, Implementation, Upgrade and Configuration Good knowledge and Experience Over the OSIsoft PI-Historian (ProcessBook, DataLink, PI PI Interface, Alarms) Install and configure PI OPC Interfaces with failover, Configure PI buffer Subsystem (upgrade and Design) Pi Vision Servers administration, Pi Web API Administration and implementation, PI Data link, PI Process book, PI Vision page development, support and administration Compliance Activities Experience with OPC tag configurations and PI client configuration Good Exposure to customizing applications using PI SDK, PI AF SDK, Visual Studio .NET, Angular and SQL(Ver. 1.04/28-Jan-2018) Good hands-on experience on OSI PI System administration activities or any other data access services Maintain and develop documentation, procedures to assist Support / Maintenance and meet compliance position. Creation/updating of SOPs for Support process. Working knowledge of MS SQL Server and/or Oracle. Location : Pan India

Job Information Job Opening ID ZR_1921_JOB Date Opened 06/05/2023 Industry Technology Job Type Work Experience 2-4 years Job Title OSI PI City Chennai Province Tamil Nadu Country India Postal Code 600089 Number of Positions 5 Worked on asset framework and event frames extensively hands on OSIsoft PI System Installation, Implementation, Upgrade and Configuration Good knowledge and Experience Over the OSIsoft PI-Historian (ProcessBook, DataLink, PI PI Interface, Alarms) Install and configure PI OPC Interfaces with failover, Configure PI buffer Subsystem (upgrade and Design) Pi Vision Servers administration, Pi Web API Administration and implementation, PI Data link, PI Process book, PI Vision page development, support and administration Compliance Activities Experience with OPC tag configurations and PI client configuration Good Exposure to customizing applications using PI SDK, PI AF SDK, Visual Studio .NET, Angular and SQL Function/ Name Sub Function Name Name of Process> (Ver. 1.04/28-Jan-2018) Good hands-on experience on OSI PI System administration activities or any other data access services Maintain and develop documentation, procedures to assist Support / Maintenance and meet compliance position. Creation/updating of SOPs for Support process. Working knowledge of MS SQL Server and/or Oracle.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : Desktop Transformation Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate15 years full time educationweekend rotational shifts included Summary :As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing support for Microsoft Windows Desktop Management and ensuring smooth functioning of the systems. Roles & Responsibilities: Provide technical support for Microsoft Windows Desktop Management and resolve any issues that arise. Collaborate with cross-functional teams to identify and solve issues within multiple components of critical business systems. Ensure smooth functioning of the systems by monitoring and maintaining the infrastructure. Document all technical issues and resolutions for future reference. Provide training and support to end-users on Microsoft Windows Desktop Management. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Windows Desktop Management. Good To Have Skills:Experience with Desktop Transformation. Strong understanding of IT infrastructure and support processes. Experience with monitoring and maintaining critical business systems. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualification Graduate 15 years full time education weekend rotational shifts included

Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :NNM Tools Administration Good to have skills :NA Minimum 3 year(s) of experience is required Educational Qualification :15 yrs of minimum education Summary:As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve using your expertise in NNM Tools Administration to accurately define and resolve client issues. Roles & Responsibilities: Provide ongoing support to clients, acting as the interface between the client and the system or application. Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge. Ensure the smooth functioning of systems and applications, using your expertise in NNM Tools Administration to troubleshoot and resolve issues. Collaborate with cross-functional teams to identify and resolve complex technical issues, ensuring timely and effective solutions. Stay updated with the latest advancements in NNM Tools Administration and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Expertise in NNM Tools Administration. Good To Have Skills:Knowledge of related technologies such as network management and monitoring tools. Strong understanding of IT operations and support processes. Experience in troubleshooting and resolving complex technical issues. Excellent communication and interpersonal skills. Ability to collaborate effectively with cross-functional teams. Additional Information: The candidate should have a minimum of 2 years of experience in NNM Tools Administration. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications 15 yrs of minimum education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelors Degree or Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing exceptional technical support to clients, utilizing your deep product knowledge to accurately define and resolve issues. Your typical day will involve interfacing with clients and ensuring world-class systems are running smoothly. Roles & Responsibilities: Provide exceptional technical support to clients, utilizing deep product knowledge to accurately define and resolve issues. Interface with clients to ensure world-class systems are running smoothly. Design and interpret resolutions based on deep product knowledge. Maintain exceptional communication skills to ensure quality service delivery. 24x7 Rotational Shift Voice Process Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Knowledge of ITIL framework, experience with ticketing systems. Strong understanding of technical support processes and procedures. Experience with troubleshooting and problem-solving. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional technical support. This position is based at our Bengaluru office. Qualifications Bachelors Degree or Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree or Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge. Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge. Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Strong understanding of IT operations and support processes. Experience with incident management and problem management processes. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualification Bachelor Degree or Graduation

You will be a vital member of the Technology Organizational Effectiveness (OE) team, which champions learning, performance, talent development, communications, and organizational change management within the Digital, Technology, and Innovation (DTI) function. As a passionate advocate for learning and staff development, you will help implement programs that empower people to grow and thrive. The OE team drives continuous growth and learning by introducing people-centric initiatives and technical solutions to support DTI and broader company objectives. Your contributions will support Digital Upskilling & Literacy programs as part of the Technology Learning and Performance strategy, helping to ensure that staff are equipped to succeed in a rapidly evolving digital landscape. Key Roles & Responsibilities Execute program tasks within agreed timelines and deliverables. Engage effectively with customers and stakeholders to understand and address their needs. Manage communications campaigns to promote program adoption and awareness. Serve as a domain expert on the Digital Literacy platform. Assist with curating content and coordinating certification program execution. Maintain program analytics and dashboards to track progress and outcomes. Participate in key learning and performance initiatives to continuously improve program impact. What We Expect From You Master's degree with 1 to 3 years of relevant experience OR Bachelor's degree with 3 to 5 years of relevant experience OR Diploma with 7 to 9 years of relevant experience in Learning, Talent Development, and Compliance. Minimum 3 years experience in learning, performance, and talent development. Experience supporting processes involving Compliance, GxP, and/or Quality Plans. High emotional intelligence and strong interpersonal skills. Must-Have Skills Proven program implementation and problem-solving abilities. Ability to identify program needs and support solution development. Excellent oral communication, presentation, negotiation, and influencing skills. Proficiency with Microsoft Office tools, especially Word, PowerPoint, and Excel. Experience building and maintaining Power BI reports and dashboards. Skilled in developing actionable, targeted project plans. Passionate about delivering innovative, people-focused talent and learning strategies. Experience working in agile teams and adapting to changing priorities. Comfortable collaborating across all levels of management, staff, and vendors. Good-to-Have Skills Experience analyzing program output and measuring success factors. Ability to create and edit modern SharePoint pages. Understanding of social media dynamics and their impact. Ability to leverage data and analytics for insightful decision-making. Soft Skills High emotional intelligence. Strong people and project management capabilities. Ability to work collaboratively with multi-functional, matrixed teams. Excellent multitasking skills; capable of managing multiple projects simultaneously. Self-motivated with a high degree of initiative. Team player focused on collective success. Enthusiastic, proactive, and committed to excellence.

The OE Senior Associate will be a critical member of the Learning Operations program, which is part of the Technology Learning and Performance strategy. Activities Include Deliver on Program tasks within established timelines. Customer Engagement. Execution of Communications Campaign. Serve as a Domain Expert of Learning Operations Processes. Support the maintenance of Program Analytics & Dashboards. Participation in critical Learning & Performance initiatives. What We Expect of You We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications Master's degree with 1 to 3 years of Learning, Talent Development, and Compliance experience OR Bachelor's degree with 3 to 5 years of Learning, Talent Development, and Compliance experience OR Diploma with 7 to 9 years of Learning, Talent Development, and Compliance experience 3+ years of learning, performance, and talent development experience. 3+ years supporting processes involving Compliance, GxP, and/or Quality Plans. High emotional IQ. Preferred Qualifications Must-Have Skills Demonstrated Program implementation skills. Participate in problem solving, understand program needs, and support implementation of solutions. Excellent oral and presentation skills; ability to negotiate, influence, and persuade. Excellent with the Microsoft Office toolset, particularly Word, PowerPoint, Excel. Experience in building and maintaining Power BI reports. Experience developing actionable and targeted project plans. Possesses a natural curiosity for delivering innovative, powerful people-focused strategies (talent and learning) that drive targeted and high-impact results. Experience working on agile teams. Willingness to handle ambiguous and rapidly changing priorities. Professionally excels at interaction with all levels of management, staff, and vendors. Good-to-Have Skills Understands how to analyze output and measure factors of success. Ability to create and edit modern SharePoint pages with ease. Solid understanding of social media dynamics. Understands how to use data and analytics to develop new and revealing insights. Soft Skills High emotional IQ. Excellent people and project management skills. Ability to work cross-functionally with multi-functional matrixed teams. Ability to manage multiple priorities successfully and work on multiple projects simultaneously. High degree of initiative and self-motivation. Team-oriented, with a focus on achieving team goals. Good interpersonal skills; enthusiastic, great teammate, and self-starter; serious commitment to hard work and excellence.

Role & responsibilities MS Dynamics 365 F&O Finance Functional In-depth expertise with Finance Modules & Configuration and Customization with experience in implementation Very Strong knowledge in Localizations, Compliance and Regulatory Standards, Budgeting and Forecasting Very Strong working Knowledge in all business scenarios of General Ledger, Accounts Receivable & Accounts Payable Excellent and deep-rooted knowledge in Budgeting, Forecasting & Fixed Asset Management

Job Title: D365 Senior Finance Functional Consultant Location: Onsite Hyderabad / Bengaluru Job Description: We are seeking a highly experienced Microsoft Dynamics 365 Finance Functional Consultant with deep expertise in AX2009 / AX2012 / D365 F&O implementations. The ideal candidate will have a strong command of core finance modules, localization compliance, and financial processes, and will play a key role in delivering high-impact finance solutions to enterprise clients. Role & Responsibilities: 8+ years of experience in D365 Finance Functional Consulting across multiple implementations. Strong expertise in Finance modules – General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Budgeting, Forecasting, and Fixed Asset Management. Hands-on experience with Localization , Compliance , and Regulatory standards across various geographies. Proven ability to gather business requirements, lead Fit-Gap analysis , and configure finance processes as per client needs. Experience preparing documentation including FDDs , test scenarios , and training materials . Strong understanding of inter-module integrations such as SCM, Projects, and Reporting. Ability to conduct training sessions , UAT support , and go-live readiness . Excellent communication and stakeholder management skills. Willingness to work from the customer’s onsite location in Hyderabad or Bengaluru.

Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :Service Desk Management, Service Desk Voice Support Good to have skills :NA Minimum 0-2 year(s) of experience is required Educational Qualification :Bachelor Degree Summary:As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge. Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge. Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Strong understanding of IT operations and support processes. Experience with incident management and problem management processes. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualifications Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while ensuring world-class systems are running smoothly. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Act as the ongoing interface between the client and the system or application, ensuring world-class systems are running smoothly. Utilize exceptional communication skills to keep systems running and maintain quality standards. Collaborate with cross-functional teams to resolve complex issues and ensure client satisfaction. Professional & Technical Skills: Must To Have Skills:Service Desk Management Good To Have Skills:Service Desk Voice Support Strong understanding of IT operations and support processes. Experience with incident management and problem management processes. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. Qualification Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Based Service Management Process Design Good to have skills : Reporting Analytics Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems or applications. Your typical day will involve using your expertise in Cloud Based Service Management Process Design to accurately define and resolve client issues. Roles & Responsibilities: Act as the primary point of contact for clients, providing ongoing support and ensuring the smooth functioning of systems or applications. Utilize your expertise in Cloud Based Service Management Process Design to accurately define client issues and design effective resolutions. Collaborate with cross-functional teams to ensure timely resolution of client issues, utilizing exceptional communication skills to keep systems running smoothly. Stay updated with the latest advancements in Cloud Based Service Management Process Design, integrating innovative approaches for sustained competitive advantage. Provide regular reporting and analytics to clients, ensuring transparency and accountability in all support activities. Professional & Technical Skills: Must To Have Skills:Expertise in Cloud Based Service Management Process Design. Good To Have Skills:Experience with Reporting Analytics. Strong understanding of system or application support processes. Exceptional communication skills, with the ability to accurately define and interpret client issues. Solid grasp of data reporting and analytics, with the ability to provide regular updates to clients. Additional Information: The candidate should have a minimum of 0-2 years of experience in Cloud Based Service Management Process Design. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering exceptional support solutions. This position is based at our Bengaluru office. Qualification 15 years full time education

Position Overview: We are seeking an experienced Technology Support Lead specializing in IT Production Support with a strong background in Coding standards. The ideal candidate will possess a deep understanding of production environments and demonstrate proficiency in managing and optimizing IT systems and applications. Responsibilities: • Lead and manage the IT production support team to ensure the stability and performance of all production systems. • Oversee the monitoring, troubleshooting, and resolution of production issues, ensuring minimal downtime and impact on business operations. • Develop and implement best practices for incident management, problem resolution, and change management processes. • Collaborate with development teams to ensure seamless deployment of new applications and updates, to support systems built on various technologies and frameworks. • Conduct root cause analysis for critical incidents and implement preventive measures to avoid recurrence. • Maintain comprehensive documentation of support processes, system configurations, and incident reports. • Provide technical guidance and mentorship to team members, fostering a culture of continuous improvement. • Stay updated with emerging technologies and industry trends to enhance the efficiency and effectiveness of production support services. Qualifications: • Bachelor’s degree in computer science, Information Technology, or a related field. • Over all 8 – 12 years of experience in software development and 5+ years of experience in IT production support, with at least 2 years in a leadership role. • Strong proficiency in programming languages like Java, Java EE, Python and scripting. • In-depth knowledge of production support processes, including incident management, change management, and root cause analysis. • Experience with monitoring tools and technologies used in production environments. • Excellent problem-solving skills and the ability to work under pressure to resolve critical issues. • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. • Familiarity with ITIL or other IT service management frameworks is preferred. Preferred Skills: • Experience with cloud platforms such as AWS. • Knowledge of containerization technologies like Docker and orchestration tools like Kubernetes. • Understanding of database management systems and SQL. • Certifications in IT service management or related areas. What We Offer: • Competitive salary and benefits package. • Opportunities for professional growth and development. • Collaborative and dynamic work environment. • Flexible working hours and remote work options. • Access to cutting-edge technologies and tools. • Recognition and rewards for outstanding performance.