40 Support Process Jobs - Page 2

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Ariba Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to stakeholders. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Ariba.- Strong understanding of application support processes and methodologies.- Experience with troubleshooting and resolving software issues.- Familiarity with system integration and data flow management.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 5 years of experience in SAP Ariba.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

We are looking for candidate for Java Backend role, Mumbai Client Location: Kurla, Mumbai Work Mode: Work from office Skillsets: Core Java, Spring Boot, Oracle Database, Spring Boot, Java 8, Hibernate, Collection, Support, Production Support. Candidate is ready to work on Support + Development role (Max- Support role).

Please refer to the below link details for detailed JD. If you are interested, kindly submit your application through the website link provided below for the next steps. Link:: https://www.jobs.global.fujitsu.com/job/IISJBOSS-Server-Support-Associate-Technical-Services-Engineer-1679/1679-en_US/

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together We are looking for an Associate Manager Data Analyst in NICE Reporting. He/ She will be working for BI & Claims reporting and will be responsible for PowerBI, dashboard development and help us drive in automation support using Python and Azure. Provide delivery and operational support in BI & Claims reporting. The selected individual He / She will be working on producing reports and developing dashboards in PowerBI for NICE/BI and Claims reporting and on migrating existing Manual reports to PowerBI/ as part of modernization exercise. You will work closely with external and internal stakeholders, development and build data processing solutions, solve problems, and ad hock support resolve issues. Primary Responsibilities Develop end-to-end dashboards by gathering business requirements in an iterative/agile model Collaborate with cross-functional teams and project managers from design to implementation, monitoring, and maintenance Design business analysis and data migration for departmental use Maintain and update dashboards to ensure accuracy Regularly review data reports to identify and resolve errors Analyze and collect data for various business reports and build data models in Azure and pipelines using Azure Data Factory Create insightful business reports and communicate results Coordinate with supervisors/clients and manage daily activities of business support and technical teams Build business intelligence tools, conduct analysis to identify patterns and trends, and ensure data quality using tools like Power BI, Alteryx, Python Analyze large datasets to extract meaningful insights and trends using Python and data science techniques Partner with stakeholders to understand data requirements and develop tools/models such as segmentation, dashboards, data visualizations, decision aids, and business case analysis Analyze and document requirements, evaluate, and build effective solutions Query data sources for analyses, detailed data profiling, and reporting Research complex functional data/analytical issues Perform source system analysis and gap analysis between source and target systems Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Bachelor’s degree or master’s in engineering with experience in Data Visualization, Data engineering and Data Science 8+ years of relevant industry experience (Healthcare preferred) Experience developing Power BI dashboards and transitioning work. Experience in requirements gathering and data warehousing systems analysis. Proficient in designing, developing scalable data pipelines, optimizing data storage solutions, and ensuring data security for cloud applications and services using Azure technologies Proficient in SQL, Power BI, Python and Machine learning Solid understanding of AI, machine learning, and solid knowledge of Python programming, including libraries for data analysis (e.g., Pandas, NumPy) and machine learning (e.g., scikit-learn, TensorFlow, Keras) Solid verbal and written communication skills to effectively collaborate with team members and stakeholders Solid skills in process support, automation, and business insights Ability to organize data, recognize trends, and develop innovative approaches Analytical skills for data-driven report development and excellent critical thinking and attention to detail At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Perform backend administrative tasks, including data entry, record maintenance, and document management. Assist in the preparation and distribution of reports and documentation. Provide timely and effective support to clients via phone, email, and chat. Troubleshoot and resolve client issues, escalating when necessary. Collaborate with internal teams to ensure seamless client service. Maintain up-to-date knowledge of company products, services, and policies. Monitor and manage client accounts and ensure accurate information is maintained. Contribute to the development and improvement of support processes.

BM App Connect Support Engineer (U2 Offshore) Role: IBM App Connect Support Engineer Band: U2 (3-5 years of experience) Job Description: Minimum 3 years of experience in IBM Integration Technologies with expertise in IBM App Connect Enterprise (ACE) or IBM Integration Bus (IIB) . Strong understanding of integration concepts and technologies . Hands-on experience in developing , deploying , and supporting integration solutions using IBM App Connect. Proficient in message formats such as JSON , XML , and CSV . Knowledge of integration protocols like HTTP , JMS , and MQ . Experience in developing message flows, transformations, and mappings using ACE Toolkit or other development tools. Working knowledge of ESQL for implementing business logic and data transformations. Responsible for monitoring, troubleshooting, and resolving production issues in a timely manner. Able to create and maintain message models and schemas for consistent integration design. Experience in MQ distributed and clusters setup and its configuration Knowledge in Pub-sub messaging Experience in setting up Security (SSL/Signing/Encryption) in IIB and MQ. In order to process your profile at the earliest please share the following asap Mention Experience in each technology of mandatory skillset ( skills - no.of yr exp) Updated Profile in word format Total Years of Exp Relevant Years of Exp as per JD Notice Period Current CTC ( Fixed + Variable ) Expected CTC Pan card Number Work Location preference send to whole information details to my mail id: tarun.k@talent21.in Looking forward to hear back at the earliest so that we can process your profile with Tech Mahindra If you are interested in the above opportunity, please Ping me out. we are Happy to discuss with you. Thank you.

Key Responsibilities: Implement, configure, and support SAP FICO modules, including General Ledger Accounting (G/L), Accounts Payable (A/P), Accounts Receivable (A/R), and Asset Accounting. Work on full-cycle implementations and support projects, ensuring seamless business processes. Configure and optimize Electronic Banking Statements (EBS), Lockbox, and international taxation requirements. Integrate SAP FI with other SAP modules such as MM, HR, PP, and PM. Perform system migration from Classic GL to New GL, ensuring accuracy and efficiency. Troubleshoot and resolve issues related to SAP FICO functionalities. Collaborate with stakeholders to understand business requirements and translate them into system solutions. Provide user training and documentation support to enhance system adoption. Required Skills & Qualifications: 6-12 years of experience in SAP FICO support, implementation, or consulting. Expertise in at least one of the FI/CO modules: General Ledger, Asset Accounting, Accounts Payable, Accounts Receivable, Cost Accounting, Profit Center Accounting, or Product Costing. Minimum of 4 years of hands-on experience in full-cycle implementations. Strong knowledge of financial integration with SAP MM, HR, PP, and PM modules. Experience with Electronic Banking Statements (EBS), Lockbox processing, and international taxation. Ability to work in complex business environments with multiple stakeholders. Excellent communication skills and ability to work in a team-oriented setting. Preferred Qualifications: SAP S/4HANA Finance experience. Good to have SAP FI/CO Certification Experience in financial reporting and SAP FICO customization. Soft Skills: Strong problem-solving and analytical skills. Excellent collaboration and stakeholder management abilities. Adaptability to changing business requirements and priorities.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ?java cloud Kotlin 7 to 11 years 1.Java, Spring boot, Kafka, Kotlin, MongoDB, GCP Or Java, Springboot, , Kotlin, MongoDB, Cloud Or Java, Springboot, Kafka, MongoDB, GCP Cloud ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Azure Synapse Analytics. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge. Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge. Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Strong understanding of IT operations and support processes. Experience with incident management and problem management processes. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualifications Graduate

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Microsoft Intune Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms within defined operating models and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide hardware/software support for configured services running on various platforms. Implement technology at the operating system-level across all server and network areas. Perform L1 and L2/ basic and intermediate level troubleshooting. Maintain and update production and development systems. Collaborate with team members to ensure smooth operations. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune. Strong understanding of IT operations and support processes. Experience in hardware and software troubleshooting. Knowledge of server and network configurations. Familiarity with operating system-level implementations. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Intune. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

locationsIndia, Bangalore time typeFull time posted onPosted 30+ Days Ago job requisition idJR0035238 Job Title: Technical Support Engineer About Skyhigh Security Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the worlds data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency. Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company. Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self. We are on these too! Follow us on and Twitter . Role Overview: Skyhigh seeks a Technical Support Engineer for Skyhigh Security Cloud Products. You show an experience and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and grow their career providing value to customers while working with an industry leader in Security technology. Drive customer success and satisfaction by solving the complex challenges with Security- Centric Solutions. Provide a differentiated service experience with customer - relevant outcomes through integrated solutions and support. Enable Customers to operate and realize outcomes for solutions by creative solutions. JobResponsibilities Interact with the Skyhigh Security Cloud customers via phone/email and provide the highest level of urgency to resolve customer issues in timely manner. Provide remote support on our product and resolve product related issues during POC & post-deployment phase, through research?and troubleshooting. Debugging system level problems in a multi-vendor, multi-protocol network environment with high- level technical expertise on complex issues. Work closely with Support Escalation engineers to resolve critical issues Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority. Document all technical issues, analysis and communication with the customer and ensure that the documentation is crystal clear with action items, CTAs etc Primary Skills: Excellent communication and customer management skills Good understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP,SMTP). Excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI,Network Security Firewalls/Proxy and SIEMs Understanding of cloud platforms like Azure, O365 suite, AWS, Salesforce is desired Good understanding of Linux/Unix Knowledge of Java and SQL is a plus Scripting language (e.g. Perl, python) is a plus Essentials: 2+ years of technical support experience in large enterprise space with solid understanding of technical support processes, customer management/handling skills & ability to work under pressure and in shifts . The ideal candidate will be an die-hard Engineer, who is a self-starter, with excellent interpersonal, communication, presentation, documentation, problem solving and troubleshooting skills. Quality focus, result & goal orientation in a group situation and commitment to customer delight are a must. Sound fundamentals of TCP/IP, HTTPs,SSO-SAML, SAASunderstandingand in-depth knowledge of Networking & Security Concepts. Should be flexible to work in shift. Company Benefits and Perks: We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Basic Section No. Of Position 1 Grade ST Level NA Organisational BUSINESS Metals BUSINESS_UNIT-1 Copper Manufacturing Dahej BUSINESS_UNIT-2 Copper Recycling Project BUSINESS_UNIT-3 Copper Recycling Project DEPARTMENT-1 Unit Projects Country India State Gujarat Worksite Pakhajan, Gujarat Industry Construction / Engineering / Cement / Metals Function Engg, Main & Utility Services Skills Skill Process Control Minimum Qualification Metallurgical & Materials Engg Graduate Dip in Material Mngmt CERTIFICATION No data available About The Role Team ManagementSupervise and lead the refractory team, including engineers, technicians, and support staff. Project ManagementManage refractory-related projects, including new installations, upgrades, and refurbishments. Maintenance and RepairsDevelop and implement maintenance schedules for refractory linings of furnace for different stages of smelting . Oversee repairs and replacements as needed. Process OptimizationMonitor and optimize refractory performance to improve efficiency and reduce downtime. improving furnace campaign life. Involvement in SOPs preparation & Implementation at shop floor Quality ControlEnsure that refractory materials and installations meet industry standards and quality requirements.Participating and leading improvement activities such as kaizen, Quality Circes etc. Planning and Budgetry controlsPrepare and manage annual budgets for refractory operations, including procurement of materials and tools. CAPEX budget planning for annual shutdown. Collating inputs for the annual R&M budget and MOC with regard to repair & maintenance expenses, operating supply of consumables etc. for refractories and anti-corrosion lining at the assigned areas. Analyzing data on refractory performance in assigned area and collating predictive maintenances well as annual shutdown requirement in coordination and relevant operating departments. Safety ComplianceEnforce safety protocols and ensure compliance with safety regulations and standards. achieving target safety index. Preparation and implementation of HIRA and JSA documents. Training and DevelopmentProvide training and development opportunities for staff to enhance skills and knowledge in refractory materials and techniques.

About The Role Associate Process Manager Roles and responsibilities: Quality Consultant- Black Belt If you have a passion for learning and thrive on working with a diverse range of processes, if you possess a tenacious spirit and are driven to persevere until goals are achieved, and if you embrace engaging with people from all walks of life, then look no further- this opportunity is tailor-made for you. Who are we? eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the worlds leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies ".read more about us on https://eclerx.com/ Whom are we looking for? We are seeking Quality consultants to provide support for our Customer Ops business and help them achieve their project goals. Joining our team will provide you with an excellent opportunity to enhance your expertise in Customer support processes A typical day in a Quality consultants role may look like: Collaborating with operations to identify potential project and process improvement opportunities, ranging from simple Excel-based solutions to advanced machine learning applications. Mentoring and leading projects, persistently driving them forward until significant progress is achieved. Providing support for Kaizen activities, fostering a culture of continuous improvement. Keeping senior stakeholders updated on project progress and outcomes. You Have: Planning and organizing skills, Analytical ability, Attention to details, Decision-making, Good communication skills - verbal and written, Good interpersonal skills Strong domain knowledge Basic Understanding of LEAN Six Sigma methodologies like LEAN, DMAIC, DFSS And of course, since you will be presenting to senior management frequently so you should be good with excel & PowerPoint You will get: Training certification on Lean Six Sigma methodologies Opportunity to work outside your current domain area Exposure to cutting-edge technologies like Artificial Intelligence, Machine Learning, and Robotic Process Automation (RPA).

The Care Customer Technical Associate is the primary technical liaison between the customer and Nokia Care organisation for technical support activities and builds trusted advisor relationship with his / her designated customer, advocating for customer interests within Nokia. Acts as a resource having up-to-date, detailed technical knowledge of his / her designated customer network as well as product expertise. Provides technical guidance to software service team to deliver customer-oriented solutions. You have: Strong expertise in BNG, CGNAT, Radius, Routing Protocols, MPLS, L2/L3 VPNs. Hands-on experience with Nokia CLI and platforms like 7750 SR, 7250 IXR. Solid understanding of network operations, troubleshooting, and support processes. Proven ability to manage customer relationships and provide technical guidance. Excellent analytical and problem-solving skills for complex technical issues. Strong communication skills for effective collaboration and customer engagement. It would be nice if you also had: Nokia certifications (NRS-I, NRS-II or equivalent). Experience with network management tools and CRM platforms. Provide expert-level technical support on BNG, CGNAT, Radius, Routing Protocols, MPLS, and L2/L3 VPNs, ensuring timely issue resolution and proactive network optimization. Manage customer relationships, acting as a trusted technical advisor and delivering guidance on upgrades, retrofits, outage handling, and maintenance. Utilize Nokia CLI and platform knowledge (7750 SR, 7250 IXR, etc.) to support network configurations, troubleshooting, and performance tuning. Lead and mentor technical teams, sharing knowledge, guiding professional growth, and supporting cross-functional collaboration. Develop and maintain technical documentation, including system health reports, release notes, and customer-facing materials aligned with SLAs. Collaborate with internal teams to align technical support activities with business objectives and continuous process improvements. Perform in-depth analysis of network issues, providing actionable insights and long-term solutions to enhance network reliability and performance. Support network operations and emergency management by leveraging monitoring tools, technical expertise, and structured response plans.