Support Executive

• Customer Support: Provide prompt and effective assistance to customers facing issues with vending machines—via call, chat, or ticketing systems—ensuring resolution within defined Turnaround Time (TAT).
• Ticket Escalation: Coordinate with internal teams (technical, logistics, supply chain, etc.) to resolve tickets that cannot be solved at your level.
• Process Optimization: Identify recurring issues and share suggestions for process improvements or system enhancements to reduce future support queries.
• On-Site Visits: Conduct site visits when remote resolution is not possible, ensuring end-to-end issue handling and customer satisfaction.
• Documentation: Log all interactions, resolutions, and learnings in the ticketing system accurately and promptly.
• Cross-Functional Collaboration: Liaise with internal departments for fast and efficient issue resolution and relay feedback from the field for product or process enhancements.

Job Type: Full-time

Pay: ₹11,621.29 - ₹20,717.07 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Shift:

• Day shift

Work Days:

• Monday to Friday
• Weekend availability

Work Location: In person