Support Executive

Job Location: Hyderabad

Job Type: Full-time

Experience Required: 0 to 2 Years

Immediate Joiner only

Job Description

We are looking for an enthusiastic and technically inclined L1 Support Executive to join our

Customer Success team. You will be the first point of contact for customer queries related to our

Voice, eSIM, and CPaaS platforms. Your role will involve troubleshooting basic issues, assisting

customers with onboarding, and escalating complex problems to the appropriate technical teams.

• Assist customers with mobile app setup, call quality troubleshooting, and general usage.

• Support eSIM activation, QR code onboarding, and device compatibility checks.

• Provide basic guidance on CPaaS API integration (Voice/SMS/Chat).

• Create, update, and manage support tickets using Freshdesk/Zendesk.

• Triage and escalate unresolved issues to L2/L3 technical teams.

• Contribute to FAQs and internal knowledge base updates.

Required Skills:

• Bachelor’s degree in IT, Computer Science, ECE, or related field.

• Strong communication skills – both verbal and written.

• Familiarity with helpdesk or CRM tools (Freshdesk, Zendesk).

• Basic knowledge of mobile apps, VoIP systems, and network troubleshooting.

• Quick learner with a customer-first mindset and attention to detail.

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person