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Omega Healthcare
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Subject Matter Expert - Analytics

Subject Matter Expert - Analytics

Omega Healthcare

3 - 5 years

6 - 10 Lacs

Chennai

Posted:4 days ago| Platform:

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Skills Required

data analysis it enabled services sql tableau crm non voice process international bpo customer service customer care kpo customer support technical support voice process technical process international call center semi voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Subject Matter Expert - Analytics to join our team at Omega Healthcare Management Services Pvt. Ltd., located in Chennai I. The ideal candidate will have 3-5 years of experience.
Roles and Responsibility

Develop and implement analytics solutions to drive business growth and improvement.

Collaborate with cross-functional teams to identify and prioritize business needs.

Design and deliver training programs to enhance employee skills and knowledge.

Analyze complex data sets to provide insights and recommendations to stakeholders.

Develop and maintain databases and reports to track key performance indicators.

Work closely with the IT team to ensure seamless integration of analytics solutions.

Job

Strong understanding of CRM/IT Enabled Services/BPO industry trends and challenges.

Excellent analytical and problem-solving skills, with the ability to interpret complex data sets.

Effective communication and collaboration skills, with experience working with cross-functional teams.

Ability to design and deliver engaging training programs.

Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Experience with data analysis tools and technologies, such as Excel, SQL, or Tableau.

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Subject Matter Expert - Analytics