Student Success Manager

SEAMEDU - EXECUTIVE - STUDENT SUCCESS

This position is for Seamedu - School of Pro Expressionism, a division of Seamless Education and Services Pvt. Ltd (SEAS):

Seamedu - School of Pro Expressionism

Job Title / Designation: EXECUTIVE

Key Responsibilities:

1. Student Engagement and Support:

• Act as the primary point of contact for student queries, concerns, and feedback.
• Provide guidance on academic schedules, curriculum, and resources.
• Proactively check in with students to track progress and address challenges.

1. Onboarding and Orientation:

• Assist in onboarding new students and organizing orientation sessions.
• Ensure that students understand available support systems, policies, and platforms.

1. Communication and Collaboration:

• Maintain effective communication with students through emails, calls, and meetings.
• Liaise with faculty, administrative staff, and other departments to resolve student issues.

1. Monitoring and Reporting:

• Track student attendance, progress, and performance metrics.
• Generate reports and provide insights to management about student engagement and outcomes.

1. Event Coordination:

• Organize workshops, webinars, and events to enhance student learning and experience.
• Collaborate on initiatives to foster a sense of community among students.

1. Problem Resolution:

• Address complaints or conflicts and provide timely solutions.
• Escalate unresolved issues to the appropriate authority when necessary.

1. Continuous Improvement:

• Gather student feedback to identify areas for improvement in services and processes.
• Participate in training and development programs to stay updated on best practices in student support.

Specific Skill Set

• Customer Service
• Customer Engagement and Retentions
• Building customer relationship.
• Excellent written and verbal communication Skills
• Ability to Co-ordinate with multiple Stake holders
• MS office (Excel / Word / PowerPoint)

Minimum/Maximum/ Work Experience Required

Minimum Education Requirements

Languages

Location(s)