Steward/ Captain/ Sr. Captain

Job Summary:The Steward, Captain, and Senior Captain work collaboratively to ensure exceptional guest service in the food and beverage environment. The roles vary by level of responsibility, ranging from support functions and cleanliness (Steward), to guest service and team coordination (Captain), to operational leadership and service excellence (Senior Captain). This progression-based role allows flexibility based on experience and capability. Key Responsibilities:Steward (Entry-Level):Maintain cleanliness and hygiene in kitchen, dining, and service areas. Wash dishes, utensils, kitchen equipment, and handle waste disposal. Support the service team in setting up and clearing tables or buffets. Restock supplies and assist during service hours. Captain (Mid-Level):Supervise and coordinate stewards and waitstaff in assigned sections. Greet and serve guests professionally; handle food & beverage orders. Ensure smooth communication between the kitchen and service team. Monitor table settings, cleanliness, and guest satisfaction. Train junior staff and guide them in service protocols. Senior Captain (Supervisory Level):Oversee the entire service area or shift operations. Ensure high standards of guest service and team performance. Handle escalated guest complaints or special requests. Assist in staff scheduling, briefing, and performance evaluation. Coordinate with chefs, managers, and other departments for seamless service. Mentor Captains and Stewards to ensure skill development and consistency.