Sr Support Engineer

Role & responsibilities

Role:- Sr. Support Engineer (Incident Management)

Location:- Bangalore

Job Summary

A Result-oriented Support Engineer with excellent working experience in Data and Apps overseeing the successful delivery of services to clients, ensuring customer satisfaction by managing client relationships, implementing service improvements, coordinating cross-functional teams and optimize Service delivery processes.

Years of experience needed –

4-6 Years of Experience in ITSM dealing with Insurance domain.

Must Have Skills:

• Experienced Incident Management Service process with a strong technical foundation in

  ASP.NET.

• Good to have working experience on few of Insurance COTs application such as :

  Agility ODS

  ,

  Compass (Xuber),

  ECF Writeback Gateway, Lexis Nexis Bridger Insight XG,

  Subscribe

  , Swordfish, XE.COM, K2 Blackpearl, ECF Writeback Gateway, AlphaTax
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
• Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.
• Cross-functional collaboration to understand business requirements and translate them into technical solutions to optimize service delivery and stakeholder satisfaction

Technical Skills:

• Languages/Methodologies
• SQL, PL-SQL, JQL, ASP.NET
• Good to have knowledge any of the following DBs
• SSMS, NOSQL DB, PL/SQL, MySQL, MSSQL.
• Application Servers
• Citrix Virtual Apps and Microsoft IIS
• Defect Tracking Tools
• Service Now
• Operating Systems
• Linux, UNIX/LINUX and Windows
• Microsoft Technology
• MS Office, Jira.

Good to have:

• Worked in Agile Development Environment.
• Exposed to Scrum method and Team.
• ITIL-aligned service management, critical incident resolution,

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Equal Opportunity Employer:

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here.

Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request.

Preferred candidate profile