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Ncr Corporation
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Sr. Executive _ Incident Management

Sr. Executive _ Incident Management

Ncr Corporation

3 - 8 years

|

3 - 8 Lacs

Mumbai Maharashtra India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Operations Management Team Handling Project Management Customer Service ATM Operations

Work Mode

On-site

Job Type

Full Time

Job Description

Position Summary

Handling a team of 20-25 associates
Responsible for Daily roster planning and productivity metrics measurement.
Responsible for day-to-day task assignments of the team and the project.
Managing escalations from customers and internal stakeholders and providing appropriate and effective resolution to their queries/complaints.
Ensuring ATM related incidents and downtime is minimized through complete ownership.
Ensuring team complies with the laid down processes, SOP, workflows, and telephony metrics.
Engage with various teams proactively to deliver consistent performance and further SLA delivery improvement. Escalate customer problems both internally and externally, when required, according to defined escalation paths.

BasicQualifications/MinimumCriteria

Graduate from any stream & should have good practical hands-on MS Office tools such as MS excel, PowerPoint, experience on CRM
Minimum 3 years of work industry experience in ATM operations
Good Soft skills & Interpersonal skills (verbal & written) are a must.

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