Sr. Customer Care Specialist / Customer Care Specialist

Lyca Group

0 - 5 years

2 - 3 Lacs

Chennai

Posted:2 weeks ago| Platform:

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Skills Required

US process International Voice Process Inbound Process International Call Center Voice Support Customer Support Bpo Voice International Voice Us Voice Process US Night shift International BPO UK Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Answer incoming chats or calls from Lycamobile customers, responding to their queries in an efficient and timely manner to ensure customer satisfaction.
Ensure adherence to product scripting in all customer communications.
To attend and respond to customer chat or emails and written request when required.
Fault resolution and raising tickets to the respective departments.
Manage and maintain product related data bases in line with process KPIs.
Ensure quality of data capture from customers.
Support all other departments with any other specific business tasks.
Flexibility to shift pattern is must.
Minimum 1 year of experience in International Voice process.
Minimum 2 years experience in Domestic Voice process.

Work Location:

Lycatel BPO Pvt Limited

Commerzone, Tower A, 4th Floor,

Mount Poonamalle Road,

Porur, Chennai - 600116

Only Immediate Joiners are preferred.

hrteam@lycatelindia.in

Contact HR : Sudha / Taj - Phone Number 044 69252627

Preferred candidate profile

Customer Service / Senior Customer Service

Any Graduate

Excellent English Communication Skills

Willing to work in various Shifts.

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