Sr. Customer Care Specialist / Customer Care Specialist

0 - 5 years

2 - 3 Lacs

Posted:2 weeks ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Answer incoming chats or calls from Lycamobile customers, responding to their queries in an efficient and timely manner to ensure customer satisfaction.
  • Ensure adherence to product scripting in all customer communications.
  • To attend and respond to customer chat or emails and written request when required.
  • Fault resolution and raising tickets to the respective departments.
  • Manage and maintain product related data bases in line with process KPIs.
  • Ensure quality of data capture from customers.
  • Support all other departments with any other specific business tasks.
  • Flexibility to shift pattern is must.
  • Minimum 1 year of experience in International Voice process.
  • Minimum 2 years experience in Domestic Voice process.

Work Location:

Lycatel BPO Pvt Limited

Commerzone, Tower A, 4th Floor,

Mount Poonamalle Road,

Porur, Chennai - 600116

Only Immediate Joiners are preferred.

hrteam@lycatelindia.in

Contact HR : Sudha / Taj - Phone Number 044 69252627

Preferred candidate profile

Customer Service / Senior Customer Service

Any Graduate

Excellent English Communication Skills

Willing to work in various Shifts.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You