Specialist - Quality Services

As part of a global team, you will be the second level contact to support our commercial organizations/customer facing functions with quality & regulatory knowledge for our global Life Science product portfolio. You will assist and advise our customers on quality and regulatory topics such as providing consultative services and documentation support. Your role will involve interacting with various internal functions (e.g. Quality, Regulatory, Business) to come up with resolutions to address our customers" Quality (Q) & Regulatory (R) related inquiries. Being the interface between customers and our internal functions, you will give advice to our customers as well as our internal stakeholders, explain complex topics including to non-experts, and support the development of market-leading solutions. Additionally, you will create/continue to improve our digital solutions and workflows with the aim to achieve better customer satisfaction. As a Subject Matter Expert for a specific group of product portfolio and/or Quality/Regulatory topic, you will drive continuous improvements and the implementation of digital workflows to enhance our service level support. You are expected to have a Masters Degree in Life Sciences, Chemistry, Biology, or equivalent, along with a minimum of 4 years of professional working experience in a customer service-oriented environment in Life Science, Biotechnology, or a related industry. A good understanding of quality & regulatory guidelines, especially for pharmaceutical raw materials (e.g. Excipient & API), is considered a plus. Proficiency in using relevant software applications such as SFDC, SAP & Microsoft 365 is necessary. You should be digital savvy in using digital tools, act as a voice of our customers by advocating the importance of support when necessary, and work with relevant stakeholders to find feasible solutions to resolve challenges faced. A global mindset and willingness to attend global calls outside office hours (e.g. night calls) are essential, and APAC regional exposure experience will be an added advantage. In this role, you will be part of a diverse team that celebrates all dimensions of diversity and believes that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!,