2228 Software Troubleshooting Jobs - Page 8

Job Description Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ͏ Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities ͏ 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ͏ 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally ͏ Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation

Key Responsibilities:Hardware & Networking Support Install and configure desktops, laptops, printers, scanners, and biometric systems. Set up and maintain LAN/WAN/Wi-Fi networks, switches, routers, and firewall appliances. Monitor and troubleshoot network performance and connectivity issues. Software & System Support Install, update, and troubleshoot operating systems and essential software applications. Manage antivirus, firewall, backups, and ensure compliance with security protocols. Support integration of medical equipment with HIS and network systems. Troubleshooting & Help Desk Respond promptly to IT service requests from clinical and non-clinical staff. Troubleshoot issues related to hardware, software, email, internet, and other IT systems. Log, escalate, and resolve incidents within the defined SLA. HIS Training & Support Train new users on the Hospital Information System including registration, billing, pharmacy, lab, and reports. Resolve day-to-day HIS issues and coordinate with HIS vendors for escalated support. Maintain user access, permissions, and data integrity within the HIS. IP Telephony (VoIP) Install, configure, and support IP phone systems. Troubleshoot voice quality issues and liaise with telecom providers when needed. Maintain extensions, call routing, and device provisioning. Documentation & Compliance Maintain IT inventory, license documentation, and asset registers. Prepare incident reports, maintenance logs, and user manuals. Ensure compliance with Qatar's local data protection and cyber security laws. Minimum Qualifications: Education: Diploma or Bachelor's degree in Computer Science, Information Technology, or related field. Experience: 1–3 years in IT support, preferably in a healthcare or clinic environment. Preferred Skills: Proficiency in troubleshooting Windows OS, basic networking, printers, and routers. Experience with HIS systems and electronic medical records (EMR). Familiarity with IP phone (VoIP) setup and support. Basic knowledge of Tally or ERP systems (optional). Strong communication and user support skills. Fluency in English Job Type: Full-time Shift: Day shift Application Question(s): Willing to relocate to Qatar Experience: Networking: 1 year (Preferred) Work Location: In person

About Us :Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team : Merchant Helpdesk team handles merchant queries and concerns on QR code,EDC and Soundbox related issues like Payment, settlement, device related issues etc. About the role: The candidate will be responsible for addressing concerns and complaints raised by merchants on a daily basis, ensuring all tasks are resolved within the defined TAT while maintaining a high standard of merchant experience. Expectations/ Requirements Managing of inbound and outbound calls in a timely manner Creative and dedicated individual who will fit with our collaborative culture Cohesively work with a lot of people, across functions and teams every day Coordinate with other departments for compatibility of all aspects of each project Smart thinking and clear communication Be a brand ambassador for Paytm – Stay Hungry, Stay Humble, Stay Relevant! Troubleshoot merchant problems, identifies the request and solve online like G meet etc Provide merchant support by call or email Excellent merchant service skills that build high levels of merchant satisfaction Excellent verbal and written communication skills Ability to work both independently and in a team environment. Superpowers/ Skills that will help you succeed in this role Outstanding customer service skills and dedication to providing exceptional customer care Must be self-motivator and self-starter Ability to multitask and successfully operate in a fast paced, team environment Must adapt well to change and successfully set and adjust priorities as needed High level of drive, initiative and self-motivation Ability to take internal and external stakeholders along Love for simplifying Growth Mind set Why join us A collaborative output driven program Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Innovaccer Analytics is on the lookout for a passionate and dedicated Apprentice in IT to join our dynamic team. This apprenticeship offers a unique opportunity for individuals who are eager to develop their skills in information technology within a fast-paced and innovative environment. As an IT Apprentice, you will gain hands-on experience that will be critical for your future career in the tech industry. You'll work alongside experienced IT professionals to assist in maintaining our IT infrastructure, troubleshooting issues, and supporting our diverse teams with their technical needs. Your Responsibilities Assist in the setup, maintenance, and support of computer systems and networks. Troubleshoot hardware and software issues and provide timely resolutions. Support the implementation of IT projects and initiatives. Help maintain documentation for IT procedures and systems. Participate in team meetings and contribute to problem-solving efforts. Learn about cybersecurity measures and best practices. Provide technical support to employees as needed. Requirements A degree or coursework in Computer Science, Information Technology, or a related field. A strong interest in IT and eagerness to learn and grow. Good troubleshooting and problem-solving skills. Familiarity with computer hardware and software. Strong communication skills to interact with various stakeholders. Ability to work effectively both independently and as part of a team. Basic knowledge of networking and cybersecurity concepts is a plus. Benefits Here’s What We Offer Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days. Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition. Sabbatical Leave Policy: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered. Health Insurance: We offer health benefits and insurance to you and your family for medically related expenses related to illness, disease, or injury. Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered. Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at [email protected] . Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details. About Innovaccer Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health, Atlantic Health, and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure, extending the human touch in healthcare. For more information, visit www.innovaccer.com. Check us out on YouTube, Glassdoor, LinkedIn, Instagram, and the Web.

We have requirement of Computer Operator for our School. Location: Raipur CG Qualification: Graduate Salary: 10000/- to 14000/- PM Experience: 1 to 2 Years Skills: Hindi Typing Starting operations by entering computer commands. Monitoring error and stoppage messages. Correcting errors, loading paper, and adjusting equipment settings. Troubleshooting equipment malfunctions and software errors. Responding to user requests and problems. Performing preventative maintenance. Maintaining supply inventory. Execute and oversee daily backup operations and data recovery processes. Troubleshoot and resolve system software, hardware, and network issues promptly. Operate and maintain mainframes, servers, and other critical IT infrastructure. Conduct regular system updates and patch management. Ensure data security and integrity through adherence to company protocols. Maintain accurate logs and documentation of system operations, issues, and resolutions. Assist in the implementation of new software and hardware installations. Collaborate with IT team members to optimize system performance and efficiency. Provide training and technical support to users as needed. Perform routine maintenance and preventive measures to avoid system failures. Participate in disaster recovery planning and testing. Job Type: Full-time Pay: ₹10,000.00 - ₹14,000.00 per month Benefits: Provident Fund Experience: Hindi Typing: 1 year (Preferred) computer Operator: 2 years (Preferred) Location: Raipur, Chhattisgarh (Preferred) Work Location: In person

JOB Descrption : SRE Duration: 12 months Location: Bangalore , Budget : 21 LPA Timings: Full Time (As per company timings) , IST Notice Period: (Immediate Joiner - Only) Experience: 5-8 Years Job Description We are seeking a skilled and proactive engineer with expertise in Kubernetes, Java-based applications, and cloud platforms (AWS/Azure/GCP), along with experience in ServiceNow for support ticket management. The ideal candidate will be responsible for maintaining cloud-native applications, troubleshooting production issues, and ensuring smooth operations through effective ticket handling and resolution. Key Responsibilities: Kubernetes & Cloud Operations: Deploy, manage, and monitor containerized applications using Kubernetes. Maintain and optimize cloud infrastructure (AWS, Azure, or GCP). Automate deployments and infrastructure using CI/CD pipelines and Infrastructure as Code (IaC) tools like Terraform or Helm. Monitor system performance, availability, and security. Java Application Support: Troubleshoot and debug Java-based microservices and APIs. Collaborate with development teams to resolve application issues. Participate in code reviews and suggest performance improvements. ServiceNow (SNOW) Support: Handle incident, problem, and change management via ServiceNow. Raise, track, and resolve support tickets in coordination with internal and external teams. Document root cause analysis (RCA) and resolution steps for recurring issues. Collaboration & Documentation: Work closely with DevOps, QA, and development teams. Maintain technical documentation, runbooks, and knowledge base articles. Participate in on-call rotations and provide timely support for critical issues. Required Skills: Strong hands-on experience with Kubernetes and container orchestration. Proficiency in Java and related frameworks (Spring Boot, REST APIs). Experience with cloud platforms (AWS, Azure, or GCP). Familiarity with ServiceNow or similar ITSM tools. Good understanding of CI/CD tools (Jenkins, GitLab CI, etc.). Knowledge of monitoring tools (Prometheus, Grafana, ELK, etc.) Qualification: Bachelor's or Master’s degrees in Computer Science, Computer Engineering, or related technical discipline. Ability to work independently and to adapt to a fast-changing environment. Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency. Driving Results: A good single contributor and a good team player. Flexible attitude towards work, as per the needs. Proactively identify & communicate issues and risks. Other Personal Characteristics: Dynamic, engaging, self-reliant developer Ability to deal with ambiguity Manage a collaborative and analytical approach Self-confident and humble Open to continuous learning Intelligent, rigorous thinker who can operate successfully amongst bright people Job Type: Full-time Pay: ₹1,500,000.00 - ₹2,100,000.00 per year Schedule: Day shift Work Location: In person

Configure and manage LAN, WAN, routers, switches, and firewalls (Sophos/others) Monitor and troubleshoot network connectivity issues Install, upgrade, and maintain operating systems (Windows/Linux) Manage user accounts, email systems (Google Workspace/O365), and data backups Provide desktop support to employees (hardware/software troubleshooting) Handle network security, antivirus, firewall, and VPN configurations Perform routine audits of systems and software Documentation of IT processes, inventory, and system configurations ⸻ Key Skills Required: Good knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs) Experience with firewalls (e.g., Sophos, FortiGate, or similar) Hands-on experience with Windows Server, Active Directory, DNS, DHCP Familiarity with system backup and restore tools Problem-solving and communication skills Knowledge of cloud platforms (basic) is a plus Qualifications: Diploma / B.Tech in Computer Science, IT, or related field Certifications like CCNA, MCSA, or CompTIA are preferred 1–3 years of experience in a similar role (Freshers with strong knowledge may also apply) Job Type: Full-time Pay: From ₹120,000.00 per year Benefits: Paid sick time Work from home Schedule: Day shift Supplemental Pay: Overtime pay Yearly bonus Work Location: In person

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. POSITION SUMMARY Our innovative company is looking to fill the role of Service Desk Associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent. ESSENTIAL JOB FUNCTIONS: Act as a Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services. Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues. Willingness to work in all different shifts of a 24x7 support organization. Troubleshooting O365 applications like Outlook, One Drive, Microsoft Teams etc. Assist users with PC hardware, software, printer, or other IT-related issues. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Escalate incidents with accurate documentation to suitable technician, when required. Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution in our ITSM tool ServiceNow. Use remote tools and diagnostic utilities to aid in troubleshooting. Research solutions through internal and external knowledgebase as needed. Identify and learn appropriate software and hardware used and supported by the organization. Develop help sheets and FAQ lists for end users. Contribute to technician knowledgebase as needed. Reinforce SLAs to manage end-user expectations. Provide suggestions for continual improvement. Plans, conducts and directs the analysis of business problems with automated systems solutions. Alert management to emerging trends in incidents. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service desk records. Supporting organization functions like, Infrastructure, Security, Applications, etc and their tool, technologies and applications. SUPPLEMENTAL JOB FUNCTIONS: Performs additional duties as directed. Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired. Qualifications EDUCATION & EXPERIENCE: Minimum of 1 year of relevant work experience and/or specialized training Will be hiring freshers/students pursuing their masters who have the drive & passion to work & have the basic skills that is needed for the role. High school diploma or equivalent. Associate's or Bachelor’s degree in technology-related field a plus. Comptia A+, Comptia Network +, and ITIL certifications a plus. Exceptional customer service orientation. Ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. ADDITIONAL REQUIREMENTS: Excellent communication skills in English. Customer friendly mindset and Team player. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. POSITION SUMMARY Our innovative company is looking to fill the role of Service Desk Associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent. ESSENTIAL JOB FUNCTIONS: Act as a Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services. Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues. Willingness to work in all different shifts of a 24x7 support organization. Troubleshooting O365 applications like Outlook, One Drive, Microsoft Teams etc. Assist users with PC hardware, software, printer, or other IT-related issues. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Escalate incidents with accurate documentation to suitable technician, when required. Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution in our ITSM tool ServiceNow. Use remote tools and diagnostic utilities to aid in troubleshooting. Research solutions through internal and external knowledgebase as needed. Identify and learn appropriate software and hardware used and supported by the organization. Develop help sheets and FAQ lists for end users. Contribute to technician knowledgebase as needed. Reinforce SLAs to manage end-user expectations. Provide suggestions for continual improvement. Plans, conducts and directs the analysis of business problems with automated systems solutions. Alert management to emerging trends in incidents. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service desk records. Supporting organization functions like, Infrastructure, Security, Applications, etc and their tool, technologies and applications. SUPPLEMENTAL JOB FUNCTIONS: Performs additional duties as directed. Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired. Qualifications EDUCATION & EXPERIENCE: Minimum of 1 year of relevant work experience and/or specialized training Will be hiring freshers/students pursuing their masters who have the drive & passion to work & have the basic skills that is needed for the role. High school diploma or equivalent. Associate's or Bachelor’s degree in technology-related field a plus. Comptia A+, Comptia Network +, and ITIL certifications a plus. Exceptional customer service orientation. Ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. ADDITIONAL REQUIREMENTS: Excellent communication skills in English. Customer friendly mindset and Team player. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Job Description (JD): Position: IT Support Executive Experience: 1–2 years Location: [Bangalore] Key Responsibilities: · Provide technical support for all IT infrastructure, including hardware, software, and network components. · Assist in the rollout, installation, and configuration of new software solutions. · Troubleshoot and resolve technical issues for end-users in a timely manner. · Collaborate with the IT team to maintain system uptime and performance. · Support Akhil HIS and other stakeholders with IT requirements related to software deployment. · Maintain accurate documentation of systems, procedures, and user guides. · Monitor system performance and proactively address potential issues. Required Skills and Qualifications: · 1–2 years of experience in IT support or a related field. · Strong understanding of computer systems, networks, and various software applications. · Hands-on experience troubleshooting hardware, software, network, and peripheral issues. · Excellent communication and interpersonal skills. · Ability to prioritize tasks and manage multiple responsibilities effectively. · Experience with software rollout and onboarding processes is an added advantage. Desired Qualities: · Problem-solving mindset with attention to detail. · Proactive, reliable, and able to work independently or as part of a team. · Willing to Travel Across Ovum Units Job Type: Full-time Pay: ₹12,032.02 - ₹30,000.00 per month Work Location: In person

We are seeking a proactive and technically skilled IT Admin & Support Executive to manage and maintain the company’s IT infrastructure while providing day-to-day technical support to employees. The ideal candidate will ensure smooth hardware, software, network, and system operations across departments. Key Responsibilities: Install, configure, and maintain computers, printers, and networking devices . Provide technical support to staff for software, hardware, and connectivity issues. Maintain and troubleshoot LAN, WAN, Wi-Fi, and internet connectivity . Set up and manage user accounts, emails, and system access . Perform regular data backups, antivirus checks, and system updates . Document IT issues and resolutions; escalate to vendors or higher IT support when necessary. Manage inventory of IT assets and licenses. Ensure IT security, privacy policies, and compliance are followed. Support the implementation of new tools, software, and upgrades. Respond promptly to helpdesk tickets and maintain service-level commitments. Required Skills & Qualifications: Bachelor’s degree in IT, Computer Science, or related field. 0 –4 years of experience in IT administration or desktop support. (Freshers with knowledge in basic computer hardware and software are also welcome. Strong knowledge of Windows, MS Office, Networking (TCP/IP), and Antivirus Tools . Familiarity with hardware troubleshooting , printer/scanner setup, and basic server support. Good understanding of cloud email platforms (e.g., Google Workspace, Outlook). Excellent problem-solving, communication, and time-management skills. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹15,000.00 per month

Develop and maintain automated test scripts for web, mobile, and/or desktop applications using tools and frameworks such as Selenium, Appium, or similar. Create and implement test plans, test cases, and test scripts based on project requirements and specifications. Design test automation frameworks that are scalable and maintainable. Execute automated test scripts and analyze test results to identify defects and ensure they meet the quality standards. Document and report test results, defects, and issues clearly and concisely to the development team. Track and manage defect life cycles, including logging, retesting, and verifying fixes. Collaborate with developers, product managers, and other stakeholders to understand application requirements and design appropriate test cases. Participate in code reviews and design discussions to provide input on testability and automation needs. Communicate test progress, issues, and risks to the project team and management. Continuously improve test automation processes and tools to enhance efficiency and effectiveness. Stay updated on industry best practices, trends, and emerging technologies related to test automation. Maintain and update existing automated test scripts and frameworks as applications evolve and new features are added. Troubleshoot and resolve issues related to test automation tools, scripts, and environments. Proven experience in test automation with a strong understanding of software testing principles and methodologies. Proficiency in programming languages such as Java, Python, C#, or JavaScript. Experience with test automation tools and frameworks such as Selenium, Appium, JUnit, TestNG, or similar. Familiarity with version control systems like Git or SVN. Experience with continuous integration/continuous deployment (CI/CD) tools such as Jenkins, Travis CI, or CircleCI. Experience/Knowledge in API testing and tools like Postman or SoapUI. Certification in software testing or test automation (e.g., ISTQB, Certified Selenium Professional About Virtusa Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us. Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence. Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job description Company’s Description: AppsTech Solution is a System Integrator & leading IT infrastructure services provider in India, with a focus on providing IT services to the customer. Our services include Turnkey Projects Structured cabling solution Networking & Security Solutions, Server & Backup Solutions, Dedicated IT resources (FMS) to manage customer IT Infra and IT users. Website: www.appstech.in Experience: Fresher Location: Ahmedabad, Gujarat Company website & Email ID : www.appstech.in, [email protected] Role Description: We are seeking an experienced IT Support Engineer Intern Responsibilities: End-User system Support: · Troubleshoot and resolve desktop and laptop operating system issues. Provide support for standard software applications. · Isolate and diagnose system issues, and report hardware problems to respective vendors. · Install, reinstall, and configure systems, printers, and scanners. · Configure desktops and laptops according to customer standardization policies. · Install, reinstall, and configure client software/applications within scope. Install, troubleshoot, and configure email clients. Resolve email client-related issues. · Troubleshoot printer and scanner-related issues. Address issues related to standard office software (e.g., MS Office Word, Excel, PowerPoint). · Install antivirus software and ensure virus definitions are updated automatically. Apply approved patches to desktops and laptops. · Configure appropriate access rights and permissions for printers. Set up wireless access on endpoints. Network Support: · Provide support for local area network (LAN), wired/wireless issues. · Assist in the configuration and troubleshooting of network connectivity. · Ensure network security protocols are followed. · Collaborate with network administrators to resolve complex network issues. Requirements and Skills: · Technical Proficiency: Strong understanding of operating systems, standard software applications, and network configurations. · Problem-Solving: Ability to diagnose and resolve technical issues efficiently. · Communication: Excellent verbal and written communication skills to assist end-users effectively. · Customer Service: Strong focus on providing high-quality support to users Job Type: Internship Pay: 0- 5000 Rs per month(depends on the interview) Benefits: Provident Fund Shift: Day shift Education: Bachelor's (Preferred) Experience: Desktop Support: Fresher (Required) Location: Ahmedabad, Gujarat Work Location: In person Job Types: Internship, Volunteer Contract length: 3 months Schedule: Day shift Work Location: In person

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner. Issue Resolution: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction. Product Knowledge: Stay updated on the company's products/services to provide accurate and helpful information to customers. Ticket Management: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions. Problem Solving: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems. Customer Education: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service. Feedback Collection: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team. Maintain Records: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented. Customer Retention: Proactively engage with customers to build relationships and ensure repeat business and loyalty. Team Collaboration: Work closely with other customer support team members and other departments to resolve issues and improve the overall customer experience. Requirements: Education: High school diploma or equivalent required. A bachelor’s degree in business, communications, or a related field is a plus. Experience: 0–1 years of experience in a customer support or customer service role preferred. Communication Skills: Strong written and verbal communication skills. Problem-Solving Skills: Ability to think critically and handle difficult situations with professionalism. Technical Skills: Familiarity with customer support software, CRM systems, and basic troubleshooting. Empathy & Patience: Ability to empathize with customers and remain patient in challenging situations. Job Type: Full-time Pay: ₹15,000.00 - ₹23,000.00 per month Benefits: Provident Fund Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Supplemental Pay: Performance bonus Language: English (Preferred) Hindi (Preferred) Work Location: In person Application Deadline: 02/08/2025

Job Description: We are seeking a skilled and experienced IT Executive to join our team. The ideal candidate will be responsible for managing and maintaining the organization’s IT infrastructure, ensuring seamless data storage and retrieval, troubleshooting technical issues, and overseeing servers, networks, hardware, software, and system wiring. Key Responsibilities: Manage, organize, and securely store company data using computers and servers. Install, maintain, and troubleshoot hardware and software systems. Ensure network availability, performance, and security. Diagnose and resolve system problems including issues related to servers, databases, and wiring. Perform regular system backups and recovery operations. Manage internal servers and ensure optimal performance. Collaborate with vendors and service providers for IT support and procurement. Maintain up-to-date documentation on systems and network configurations. Provide technical support to internal users and train staff as necessary. Qualifications: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). Proven experience in IT support and infrastructure management. Strong knowledge of computer systems, servers, networking, and wiring. Familiarity with database systems. Proficiency with operating systems and troubleshooting tools. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Interested Candidate Send their CV on [email protected] / whatsapp 7837111460 Job Type: Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Experience: total work: 3 years (Preferred) Work Location: In person

Mandatory skills for Application Support - Application Support, Deployment & maintenance engineer. Installing and troubleshooting of web servers Technology skills- Linux, CLI Shell scripting- Python, Splunk, Grafana, Bash, Python, Perl Network knowledge-TCP/IP - P1 (Wireshark, Trace, Ping, Netstat, Nslookup, telnet, Curl, traceroute, Static routes. Description: Required Experience Experience in Skills Troubleshooting, RCA, Di agonistics 8/10 OS (Linux) - P1 Linux Server Administration resources Should be ideal OS (Linux, Windows, Solaris) 8/10 Vast experience in Linux administration and CLI Network knowledge (L2/L3) 8/10 TCP/IP - P1 (Wireshark, Trace, Ping, Netstat, Nslookup, telnet, Curl, traceroute, Static routes) Documentation 7/10 Should have experience in creating Knowledge base, Training Programs Scripting (Bash, Python, Perl) 7/10 basic knowledge in Bash scripts is suffice DB (Oracle, MySQL) 6/10 Basics of Database Schema, Tables and Store procedures

As a Computer Repair Technician, you will be responsible for troubleshooting, diagnosing, and repairing hardware and software issues on a variety of devices. Your primary duties will include assisting customers, recommending hardware or software upgrades, and maintaining accurate service records. Your key responsibilities will include diagnosing and resolving hardware and software issues on desktops, laptops, and peripherals using diagnostic tools and hands-on testing. You will also be expected to remove and replace faulty components such as HDD/SSD, RAM, motherboards, and power supplies, as well as install peripherals like printers, scanners, and monitors. Additionally, you will be responsible for installing, configuring, and troubleshooting operating systems and applications, managing driver conflicts, and removing malware. Data recovery and backup procedures will also be part of your responsibilities to safeguard against data loss whenever possible. As part of routine maintenance, tasks like disk cleanup, defragmentation, system updates, and performance optimization will also be required. This is a full-time position with a day shift schedule. In addition to your base salary, performance bonuses and yearly bonuses are also available. The work location is in person. Thank you.,

NTT DATA is looking for a Field Tech Specialist - Tech Bar to join our team in Hyderabad, Telangana, India. As a Field Tech Specialist, you will be responsible for providing support to the organization's end-user base, responding to service requests and incidents, and collaborating with various teams to resolve issues effectively. You will lead the Hyderabad team and work closely with other tech teams in the region. Key responsibilities include imaging and managing laptops using Intune imaging and Airwatch portal management, managing hardware lifecycle, acting as the 1st Level Point of Contact for escalations, and managing tickets on ServiceNow ITIL tool based on priorities and SLAs. You will also handle mobile device assets, JAMF portal, and support end users in installing software applications and ensuring project requirements are met. Additionally, you will collaborate with cross-functional teams, assist the network management team with onsite support for network upgrades, troubleshoot technical issues, conduct training for field service techs, and analyze complex problems to provide practical solutions. You will build and manage customer relationships, both internal and external, to align with client needs. To be successful in this role, you should have 3-5 years of experience in desktop support for software and hardware troubleshooting in Windows OS and MAC OS environments, minimum 2 years of experience in Microsoft Intune, IOS, JAMF Apple Device management, and Tangoe. You should also have at least 2 years of team lead experience, a good understanding of the ITIL framework, and experience using ITSM tools like ServiceNow and Remedy. NTT DATA is a global innovator of business and technology services, serving a significant portion of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. With experts in over 50 countries and a robust partner ecosystem, our services include consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and more. We are a leading provider of digital and AI infrastructure worldwide, part of the NTT Group investing significantly in R&D to support organizations and society in transitioning confidently to the digital future. Visit us at us.nttdata.com.,

We are seeking a detail-oriented IT Project Coordinator to assist in the successful planning, execution, and completion of technology projects. You will collaborate with project managers, technical teams, and stakeholders to ensure projects are on track, well-documented, and completed within the defined scope. Your responsibilities will include coordinating project activities and resources, defining project requirements and objectives, monitoring progress, addressing issues promptly, and serving as the main point of contact for project-related communications. Additionally, you will be involved in preparing project documentation and coordinating testing activities in accordance with project timelines. To be successful in this role, you should hold a Bachelor's degree in Information Technology, Computer Science, or a related field, along with 2 to 4 years of experience in IT or Technical Support. Proficiency in Windows, Linux, and MS Office is required, as well as knowledge of networking protocols, hardware, software troubleshooting, cloud platforms, and IT management tools. This is a full-time, permanent position located in Calicut. The benefits include food provision and health insurance. The work schedule is during day shifts, and the work location is in person.,

Cin7 is a fast-growing global software company dedicated to providing solutions for modern product sellers. The company assists sellers in effectively managing their inventory at scale and enables them to sell products across multiple sales channels worldwide. As Cin7 expands rapidly with the goal of becoming the leading Inventory Management Software brand globally, we are seeking a motivated and driven individual to join our team. In the role of Customer Support Specialist at Cin7, you will play a crucial part in delivering unparalleled support to our high-profile customers. Your primary responsibility will be to empower customers to streamline their businesses for enhanced efficiency and success. By interacting with customers through our leading-class customer portal powered by Salesforce, you will efficiently identify and address technical issues, collaborate with the team to diagnose hardware and software faults, and conduct detailed investigations into customer challenges with the Cin7 platform. Your role will also involve communicating customer feedback to our global product managers to optimize product performance and enhance the overall client experience. Building customer loyalty and trust through the demonstration of superior technical knowledge and efficient issue resolution will be key aspects of your responsibilities. You will log customer queries, monitor their progress, and provide timely updates to customers on ticket statuses. Additionally, you will offer valuable advice and guidance to ensure clients derive maximum benefits from Cin7 products. To excel in this position, you should ideally possess at least 1 year of experience in a customer support role, preferably in a software company. Experience in retail, warehouse, supply chain, wholesale, or inventory software is preferred. Superior interpersonal and customer support skills, along with professional verbal and written communication abilities, are essential. You should also demonstrate strong analytical and critical thinking skills and have experience supporting customers through various contact channels such as chat, email, and phone. The ability and willingness to work on rotating roster-based shifts, including weekends, is required for this role. A relevant technical qualification and/or relevant work experience will be advantageous. Working at Cin7 offers numerous benefits, including the opportunity to be part of a fast-growing business undergoing significant expansion, work on globally-used products, and develop new skills while advancing your career. The company provides a hybrid work environment, Work From Anywhere flexibility, a paid day off on your birthday, and a Global Cin7 Day dedicated to focusing on personal well-being. Additionally, there are recruitment referral bonuses available, and Cin7 is recognized as a Great Place to Work. If you are passionate about working with a fast-growing tech company and contributing to one of the most exciting software verticals today, Cin7 is the place for you. Join us in our mission to make great products accessible to everyone, streamline operations for product sellers, and help businesses thrive in a competitive digital world.,

Administrator, Salesforce PRIMARY RESPONSIBILITIES / KEY RESULT AREAS This is a new implementation of Salesforce CRM Party Management and Core Commerce in the cloud. In the short term you will be part of the implementation team. In this context you will keep the SES perspective, challenging our implementation partner to ensure a good quality of deliverables with the specific mindset of long-term maintenance which you will be responsible for. This solution is highly integrated via web services, to applications both in the cloud and on premise. A good understanding of the interfacing technology is critical to many of the functional enhancements you will be responsible for. Additionally, we would look for you to take the following functional roles: Manage and maintain the Salesforce platform, ensuring optimal performance and availability. Perform regular system maintenance, including user account management, data integrity, and security settings. Customize and configure Salesforce applications, including custom objects, workflows, validation rules, and reports. Develop and maintain dashboards and reports to provide actionable insights to stakeholders. Provide end-user support and training, addressing any issues or questions related to Salesforce. Collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications. Implement and manage data migration and data integration tasks. Ensure compliance with Salesforce best practices and design patterns. Stay up-to-date with Salesforce releases, features, and best practices. Troubleshoot and resolve issues related to Salesforce applications. Assist in the development and implementation of Salesforce policies and procedures. Ensure compliance implementing and maintaining security protocols, monitoring access controls, and conducting regular security audits and protection standards in accordance with relevant regulations and company policies. COMPETENCIES Strong analytical and problem-solving skills. Mindset focused on helping others to succeed and mentoring junior developers. Ability to work autonomously with minimal supervision, committed to deadlines and willing to meet tight development schedules. Service and customer-centric mindset. Knowledge and experience with User Interface (UI) Design is a plus. Dedicated: displays a strong commitment to the success of SES and inspires others to commit to the organization’s goals. Resilience: deals effectively with pressure, remains optimistic and persistent even under difficult circumstances, and adapts quickly to change. Self-starter: takes initiative and proactively identifies ways to contribute to the team and wider SES goals. Decisive: able to interpret ambiguity, make decisions, and clearly articulate the rationale. Accountability: holds self and others accountable for individual and team results, accepts responsibility for mistakes, and uses resources efficiently. Excellent communication and presentation skills, both written and verbal. Ability to understand business requirements and work towards solutions. Openness to new technologies, ability to learn quickly, and readiness for change. Stress-resistant and able to manage multiple tasks simultaneously. Ability to work in a rapidly changing environment under tight timelines. QUALIFICATIONS & EXPERIENCE Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 4 years of experience as a Salesforce Administrator. Strong proficiency in Salesforce configuration and customization. Experience with Salesforce integrations, including REST and SOAP APIs. Knowledge of Salesforce best practices and design patterns. Salesforce certifications (e.g., Salesforce Certified Administrator) are highly desirable. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Service and customer-centric mindset. Ability to understand business requirements and work towards solutions. Openness to new technologies, ability to learn quickly, and readiness for change. Stress-resistant and able to manage multiple tasks simultaneously. Ability to work in a rapidly changing environment under tight timelines. SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. For more information on SES, click here.

About Us (Ensono) Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning. Job Description End User Support Technician Ensono’s mission is to deliver technology solutions that enable our clients to be great at what they do. We’re trusted by some of the world’s most successful companies because we deliver complete hybrid IT solutions and governance customized to each client’s IT journey. Our solutions address clients’ current needs and help them to adapt to the ever-changing demands of tomorrow. About the role and what you’ll be doing: The End User Support technician will be responsible for provide support for users of computers and software systems. They provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance. They also answer on-the-spot inquiries from users. Desktop support engineers may provide general training for applications and hardware as well. A key element in this role is having in-depth knowledge of computer systems and common issues to promptly address all user concerns. Success in this role is demonstrated by providing clear technical support and swiftly resolving desktop issues. We want all new Associates to succeed in their roles at Ensono. That’s why we’ve outlined the job requirements below. To be considered for this role, it’s important that you meet all Required Qualifications. If you do not meet all the Preferred Qualifications, we still encourage you to apply. Requirement & Qualifications: Bachelor’s Degree from an accredited University, preferably in Computer Science or Information Systems, or equivalent experience. IT Industry Certifications are a plus (Okta, O365, MCSE.) Desktop support technician specializing in the support of Windows & Apple Mac based systems, related software and peripherals. Desktop Support is responsible for supporting the hardware of all desktops & laptops as well as the peripherals that are connected. Managing and maintaining ticket SLA’s & driving First Call Resolution. OS installation / Configuration / Troubleshooting for all desktops and laptops. In addition to the Hardware, there is ownership in application support on those machines. Desktop Support is responsible for the phones & network, as well as owning support from the switch port to the desk. The support also covers conference rooms for all of the Audio video equipment which includes projectors & video conference equipment. First point of contact for laptop/desktop, Printers, mobility devices, In-tune support, Asset management. Desktop Support is responsible for testing of Desktop images / Packages as in when new packages are delivered. Installing and upgrading Operating Systems and Computer software. Troubleshooting Networking and connection issues as and when required. Proficient knowledge of antivirus software. Good written and verbal communication skills Excellent written and verbal communication skills. Proficient in computer operating systems such as Mac, Linux, and Windows Exceptional time-management and multitasking abilities Strong problem-solving and interpersonal skills Shift Timings: 1:30 PM to 10:30 PM